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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good lether jacket lightweight and warm,only issue is that the 3X size runs a little smaller than other brands I have tried.
They should offer tall sizes also.
The company deliver the order on time and they produced is very good quality
Beautiful satin fabric and well made beautiful skirt. Talented seamstress. Shipping is slow so it took 2 weeks but it was high season for shipping due to Christmas. Recommend choosing expedited shipping.
Very easy to order, all discounts apply, everything fit and was precisely as described. The bathing suits fit perfectly and the abdominal sweat tee shirt works phenomenally. All the Christmas decorations are as exactly pictured in advertisements. I am more than satisfied and I think this is my third order. Every thing fits shirts, shoes, and shorts. I'm going to keep ordering because this company is so reliable and the prostate top notch.
I bought this item as a test for the accuracy of the company's sizing method, which I found confusing. I wanted to know, in case I wished to order other items in the future. I ordered "large", since that is my usual size for most shirts or sweaters. The T shirt was way too loose (granted, I'm 86 yrs old and have lost considerable muscle mass. My torso measurements for most of my adult life were: chest 44", waist 32", but presently are: chest 40", waist 32"). For proper T fit, I'd now need a "small", using LightintheBox sizing, however, the sleeves for "small" would be much too short. Please align with international standards.
I was also concerned about the lack of information regarding material. This really needs to be adressed. The material in this garment is delightfully fine and soft- much softer than cotton; great for an undershirt. Is it possibly bamboo? One cannot know, for lack of information: that is so for all advertised garments. Please improve by adding such information.
Sincerely,
Jack.
Slow shipping,and size description wrong from one item to another,returning items is unpleasant,or you have to jump through loops to do so,most of the items are cheaper than the other sites but more complicated to deal with if you receive the wrong size or item,in all not a good experience,
Quality of delivered cycling pants is excellent. Delivery was prompt and efficient with good tracking tool.
I find shopping interesting and receiving the item by post, secure & swift, through LightiTheBox policies.
If the item does not match the advertisement, it should not be sent. Otherwise, I am a very pleased customer.
I don't know how to rate my experience yet, as I'm still waiting to receive it after 22 days. Wanted to order more items but before I did I wanted to see the quality of the items I'm waiting on. Now they have gone off sale.
J'ai reçu des pantalons 5 ans j'avais commandé ex-large.
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons sincèrement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client
The products that people buy from this site are of poor quality and are not made well
We placed 3 separate orders in the same month and all went smooth
Har handlet mange forskellig online butik. Har problemmet med mangle varer fra anden butik men fik ikke hjælpe. Men hos LightInTheBox, fik man hurtig hjælper og er virkeligt god til at tage hensyn til kunder. Varm anbefale.
Our Christmas light package arrived on time and as advertised. Interesting gear available from this site. Would recommend.
Have found items quite nice and very affordable… shipping is reasonable when items are coming from overseas
Love the many colorful tops available. The polyester tops are soft and wash well. The sizes vary some by style but once you find the style and size that fits you best, you have many color and pattern choices. They're a great value for the money. The reason for only 4 stars is because they're not easy to return. I've given a couple of tops to friends when they don't fit me well. If you buy them on a flash sale through the app and sign up for the discounted shipping, you're really not losing much.
My package is still not delivered is now already 3 day's to late.?
Tracking number **************
Excellent achat. Je suis très contente de l'article. Bonne taille, bon matériel et bonne coupe pour un prix intéressant.
Excellent achat. Je suis très contente. Bonne taille, bon matériel, à un prix tout à fait convenable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service