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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My granddaughter absolutely loved the dress. She's 5 and told me Grandma it's so beautiful, I'm going to cry. Wore it for her Christmas program at school!
On 12/14 I purchase a linen suit & shirt for my husband dor $164.93. One sleeve was longer than the other. After emailing light in a box I was told I would be responsible for the return ( postal service fee$63.00 to ship to china) & once the item is received I will be refunded $121.98 although I paid $164. Please be careful with these site it's not what it appears to be.
LightlnTheBox ma bardzo szeroką ofertę. Moje zakupy były udane. Otrzymałam produkt dobrej jakości i w dobrej cenie. Zwłaszcza polecam oferty z ceną e-mail. Przesyłka dotarła szybko, dobrze zapakowana. Polecam wszystkim.
It was my first time purchasing so I was very apprehensive, but the items came in before Christmas, I had 1 issue with size and they were great addressing my issue.
I got this for my fiance and he absolutely loved it
Quando comecei a comprar, a experiência foi muito negativa, as entregas eram extremamente demoradas, muitas eram devolvidas e alguns dos produtos não eram os solicitados, era um péssimo serviço, a todos os níveis, hoje é diferente, tudo corre normalmente.
Obrigada.
Excellent response and clarity in product display. Service came with products as described and ordered
I have ordered several shirts from this site and they have all been good quality for the price. I was a bit disappointed with the sleeve "patches" on this particular shirt, as they don't cover the elbow area as shown, that's why it's not rated as a 5 star. Regardless, I have received several compliments on the appearance of this particular shirt, so much so that I will be ordering another one that's similar and also one for my father for his birthday. I was also skeptical on ordering a medium, as I always wear a large, but I took the advice of the countless online reviews stating that they run true to size(based off of the sizing chart) and they were right, it's a good fit, thank you.
Prodotto conforme alle foto sul sito, molto originale, consegnato nei tempi previsti dall'ordine (unica nota un po' così, il peso del tessuto è di mezza stagione, non propriamente invernale, o almeno non da inverno in Trentino)
I really like the Stuff they have, but it seems like shipping takes a long time compared to other sites such as Temu. The prices are relatively the same. Maybe a little higher on some a little lower on some. But the shipping is why I do not buy more. It takes too long and is higher price than a lot of other sites
Price is good n commensurate with quality. On 2 occasions, colors are out.- I ordered blue but recd dark purplish blue - awful color. I ordered abt 12 times this year n quite happy as long as color is correct.
Until this year i was never one to shop online, always sceptical of being scammed or so,
Then i decided to have a go and i was pleasantly surprised by light in the box merchandise.
The quality of the clothing i have purchased was well above my expectations, and i highly recommend
Light in the box to all my friends. Thank you
In the pictures, the T-shirts look good!
The delivery was absolutely 'on the button!'
So far, so good...
I wore the 'Innocent until proven guilty' T-shirt for TWO hours, including one hour's driving: the 'pilling' down the back was dreadful!
I am not sure how to remove it but as it is, the T-shirt looks unfit for wear.
What should I do next? Any ideas out there?
Cheers!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Parcels always arrive on time or before. Item as described. Very satisfied!
My experience with Lightinthebox has been mostly very good once I understood the sizing. Always delivered before time and as advertised.
Tres bon service produit de bonne qualité et prix O.K... Mais livraison quelque trop chere pour le prix de l'article...moins cher a domicile...Mais tres bon choix de produit et disponible...
I bought a pair of boots and they are tight in the ankle and when I do get my feet through they are too big in the foot part of the boot. They are very cheaply made the material inside the upper part is a black velvet so you can't even fold them down if you want to. The darker pieces on the back dig into my ankle and the description says they are platform but they are not platform they are flat and I need the platform that is the reason I bought them plus I love the style and how they look in the pictures. They were cheaply made and definitely not what I paid for
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Good lether jacket lightweight and warm,only issue is that the 3X size runs a little smaller than other brands I have tried.
They should offer tall sizes also.
The company deliver the order on time and they produced is very good quality
Beautiful satin fabric and well made beautiful skirt. Talented seamstress. Shipping is slow so it took 2 weeks but it was high season for shipping due to Christmas. Recommend choosing expedited shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102261036 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox