On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shirts are completely different than advertised. Cheap material. Smaller size than advertised. Thumbs down.
I have ordered many products and some were good but the clothing sizes were not. My last order was a disaster the sizes were all too small. I don't think I will be ordering much in clothing anymore. The sizes should be for Canadian sizes since the products are sold in Canada.
Apart from the shoes, the two dresses didn't look at all like the description photo on website!
I was quite excited to receive the packet… When I opened then saw those two dresses I could not trust my eyes they looked disgusting and terrible material to give a present to my grandchildren. I had to buy them some other dresses from High street shop and less price than I had purchased those two dresses!
I can never advise it a friend! Kindly, keep your offers I don't need anything from you online shop again!. Unfortunately! I always have bad experiences in ordering stuff from China.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Whenever I purchased something at lightinthebox.com I was very satisfied with the products I received and the customer service. When I had a problem, they were very friendly and helped me immediately. I can recommend this shop!
Jestem bardzo zadowolona ze wspolpracy ktora prebiegla bardzo sprawnie zarowno ze spreawcy jak i z kuriera
Me gusto la camisa muy bonita llego a tiempo para mi evento graciasl
I have purchased many things from light in the box. I have enjoyed shopping with them. Their items a good quality and the delivery is within a good time frame. I will definitely continue to shop with them
Shirts are comfortable to wear. A lot of nice reactions on the different text on the shirts. Specially the shorts with the retirement text on it. Easy to wash.
I always found something interesting to buy at Lightin the box. Service is fast the tricking of my purchases, accurate step by step,my objection is that less ads per day will be less overwhelming.control your notifications one per day will be great.
I have purchased a variety of different items from kitchen to costumes. Each time I have had a great experience. Once l had an issue and it was immediately resolved. I have found some amazing items at Light in a box and will continue to shop.
Light in the Box has the best products from Christmas novelties to winter clothing. It's is very easy to place an order & shipment is very fast. The product itself is good but it needs some improvement. The picture of the item for clothing is very misleading as the actual item isn't the same. Light in the Box are very good at taking an item back & returns are very easy to do but they to work on the actual item & picture that is shown for it.
Products are great, customer service is great, the prices are great!
I ordered two sweater dresses from LightInTheBox. I ordered sizes based on the measurements given on the website. The one dress is absolutely beautiful. It fit perfectly and looks just as pictured online. The other dress did not fit and the quality was not at all like pictured online.
The shirt was well made and came in a reasonable amount of time.
Easy to deal with good quality items and delivery is quick
Nice sweatshirt bought from LightInTheBox.
The product arrived on time and is good quality.
An interesting product and a pleasant experience!
That was my first contact with LightInTheBox.
I purchased a fur coat and I was worried about the appropriate size, so I requested the support of an operator--Alena-- who, with solicitude, advised me what size to order! Upon receiving the package, I had a pleasant surprise. The material, although synthetic, has a pleasant and durable texture, and the size was perfect! I was also pleased with the value for money and overall it was a good purchase and I'm sure I'll happily return to LightInTheBox.
When i received my package for the hoodie.i was really impressed the the colours... it something i will wear on a daily bases.this is my four hoodie and i hope to buy more, Showed people that i work with all loved it.in the new year will be makeing another hoodie order.keep up the great designs
My experience with LITB has been excellent. The blue velvet party dress I bought recently is superb, elegant and comfortable, fits perfectly. I will buy from them again!
Jestem bardzo zadowolona z otrzymywanych od Was towarów. Szczególnie odzieży damskiej i akcesoriów - są to rzeczy piękne, często unikalne - widać, że zaprojektowane i wykonane ze smakiem - trafiają w mój gust. Np kolorowa sukienka. Podziwiam zmysł artystyczny przy doborze kolorów i rozmieszczeniu malowanych na niej kwiatów. Koronkowa sukienka jest zjawiskowa. Uwielbiam styl romantyczny, a ona spełnia moje oczekiwania. Dostałam tez piękne gałązki sztucznej piwonii. Sa tak zrobione, że tylko uważne oko odrózni je od żywych kwiatów. Ostatnio zamówiłam torebki damskie - mam nadzieję, że będą takie jak w Waszej ofercie - śliczny wyrób z tłoczonej we wzory, kolorowanej skóry. Nie mogę się doczekać kuriera.
Liczę na dalsze udane zakupy - Dziekuję i pozdrawiam Anna
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266773 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox