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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Fantastic products amazing gift ideas many compliments on items i purchased im very impressed
I have purchased 3 pull overs from LightInTheBox and I'm very happy with the complete fullfillment of the order, from ordering till delivery. Also the products are as shown on the site and were delivered, duly packed and clean. I recommend highly this providor!
Pas trop déçus, malgré quelques insatisfactions. Ma commande est arrivée à temps, mais le produit ne répondait pas à mes attentes, et par ailleurs, je e peux le retourner.
Excellent delivery and great customer service from LightInTheBox. Thanks
My wife is completely satisfied with all the items I have ordered for her. She always wore black and with the orders I got for her she has now more colours in her wardrobe Will continue to get more items for her.
One item broken, poor packaging. Another item did not look at all like the pictures. Good quality but the pictures are misleading. The other items were well packaged and as hoped they would be.
Nice items, decent shipping time, good communication, good selection and prices.
Vivid colors, good detail. The images and the tops are what I hoped for. My grandsons will live them.
All the products just as described. Fast ship. Great communication. Perfect true to size love everything ordered highly recommend and we'll be back thank you so much.
Lightinthebox is budgettaire heel redelijk.
En met heel veel keuze voor ieder wat wils.
Voor inlichtingen en vragen goed bereikbaar en steeds goede service van klantendienst.
Producten heel toegankelijk in variatie en is heel werelds. Etnisch, cultuur etc.er is wel ruime en grote maten voorzien in kledij en schoeisel,doch graag nog meer voorzien als het kan.
Er rest mij enkel te zeggen dat ik blij ben lightinthebox tegen ben gekomen en is voor mij een ware uitkomst en vind alles wat ik nodig heb.
En lightinthebox is een topteam
So quick and good information about the shipping. It was right in time for christmas.
The store presents a very nice visual and material offer. In the event of a complaint, the Customer Service Department behaves positively and also deserves a good opinion. I recommend this sales platform.
Een héél mooi doek van mooie kwaliteit. Netjes afgewerkt en héél mooi van kleur. Het is prachtig en een echte sfeer maker. Ik heb het op de werkvloer boven mijn bureau hangen. Een echte aanrader
I am glad that I found this online store, because I receive extremely high-quality goods for my orders and with very fast and correct delivery.
Tutti i capi erano come la descrizione.
Sono rimasto veramente soddisfatto.
Tutto perfetto sia come capi che misure.
Sono rimasto veramente soddisfatto.
Grazie mille
Products are good quality and arrive on time. The new products on offer you can't get anywhere else.
Ho fatto diversi acquisti e testato i prodotti, quasi sempre sono riusciti, e utilizzati
I ordered these for a friend that is a diabetic. They are extremely lightweight. And the fur on the inside makes them warm and very comfortable.
Order came within 6 days, cheaper than other shops. And the item is as discribed in the advertising.
Une collection insolite, des prix raisonnables et des délais respectés.
Je suis très satisfait.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102261715 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox