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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Betrouwbaar, rederlijke snelle levering, maten kloppen. Kortom een betrouwbare
Partner.
I bought the dress by the size listed. The waist fit but the top did not. I decided to return my order. I did read the policy of return before I bought the dress. If was stated that if I bought by the listed size I could return the dress and get a refund. However the refund was either 50% of 30%. For what I paid this is not acceptable. I did like the dress however I will have to get it altered and the refund of $12 will not pay for alterations since I paid $189 including shipping and tax. I will not order for the company again and I will share with my friends this information so if they chose that will know to check the return policy. It is not worth the hassle.
The quality of the products, the packaging the delivery were all perfectly satisfactory. I would highly recommend this company
I placed an order with LightInTheBox it took approximately 10 days for my first delivery to reach me. Item was just as described and I just placed another order. Very happy customer.
The last two items I have received have fallen weigh short of what the description and the pictures posted represent. I am disappointed, because before this I was very happy with the quality of their products. Now I am hesitant to purchase anything further.
The items took a little bit of time to come, but I am totally satisfied. I got two long sweatshirts one for me and one from my sister, they are exactly as advertised. Both are perfect and the sizes are true also. I am totally satisfied with my entire experience with Lightinthebox.
Some merchandise does not look good because they put the ugliest buttons on say for eg. A jacket. I had to buy new buttons and sewing them on to make the merchandise look much better.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102391515 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Not happy with return policy, of having to pay for postage
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Was worried with many items being very low in price that the items would be poorly made, but I have been pleasantly surprised so far
I am super satisfied with the LightInTheBox webshop!
Ordered already a couple of times: the quality of the goods and the customer support are both very good. Got all my orders quickly. Recommended store!
Everything was as described, great product. I have purchased many more items as of thus morning. Not to mention that price wise? Can't beat it!
Very soft leather. Roomy, great colours. Delivered before time. Great price. Lots of compartments. Would recommend to by.
Love my sneakers. Great colours. Sizes are a little different. I ordered 2 more pair but different colours. Would recommend to buy them.
Got my shorts in no time. They fit perfectly. I will probably order some more later.
The shirts that I bought were a Christmas present. They were absolutely awesome. He loved them both.
Product as described online and delivered on time.
I ordered 2 items in the same order. I was notified 2 weeks after the order was placed that one wasn't available and the other wasn't shipped for three weeks. 34 days after ordering the one item arrived and was not even what I ordered. In both cases, asking for a refund was an act of numersous exchanges with their customer service with a minimum of 24 hours between each exchange. Each note from customer service was always an attempt to negotiate rather than refund by offering a credit or a lesser percent of the item purchase. For the item that was not what I ordered, the initial reply was that they would offer a return lable and full refund (offer four of the three other attempted negotiations first). However, by the fourth email on this when I confirmed that option, they would not pay for shipping to return the item that was not what I ordered, so I finally just took the discounted refund of 60% back as I just could not believe the shady practices of constant negotiating... Buyer beware...it won't go well.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102387269 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Order No. *******
Item(s):
Men's Brown Suede Jacket Outdoor Daily Wear Warm Button Pocket Fall Winter Plain Fashion Retro Vintage Stand Collar Regular Black Blue Purple Brown Grey Jacket
Color:Brown;Size:M
I filled out the return info and sent it to you but still have not heard from you. Please issue my credit
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102387271 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I filled out all your requirement to return my partial order ( the
Order No. 77423316
Item(s):
Men's Brown Suede Jacket Outdoor Daily Wear Warm Button Pocket Fall Winter Plain Fashion Retro Vintage Stand Collar Regular Black Blue Purple Brown Grey Jacket
Color:Brown;Size:M
Which was way to small so I went through the return process at least 2 weeks ago and still I have not heard from your review process. I am asking for a credit and would like to use it but your process is taking a unsatisfactory time frame. So please get with it and send my credit.
George Devis
This website just resells aliexpress stuff at double the price plus extra for shipping. They must be making money like crazy of the back of unsuspecting people.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102387274 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102391418 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox