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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Prompt shipping, quality could run from very good to poor.
Stay away from this online business. It's just terrible. Their products are $#*!, and once you get them you're stuck. For a refund you have to ship the product back to China and pay for the whole thing - which doesn't make sense given the prices of what they're selling. Stick to Amazon.
I ordered two smart watches on two different occasions and both watches arrived before the estimated date. I and my wife love our watches and were really happy and surprised they arrived so quickly. They work great and look great.
An article came to me that was broken. Intried to get a rechange for the artikel and they gave me, after trying, a 70% discount on the artikel but only if I went for the $10 offer or $15 on an article. Not to my happiness.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I recently made four separate orders with LightinTheBox. I was very pleased with the customer service that was provided and the delivery of the items ordered. I was very impressed with the quality of the products ordered. Great doing business with you.
Put them on my feet right away and enjoyed the way they felt, I'm very happy with this purchase! I'd recommend them to any of my family and friends.
Shipping was easy to track, the watch is beautiful, and I've had positive experiences with lighinthebox.
On the whole I have been very lucky on most of products I have bought and received.thank you all.
J'adore porter ces souliers avec fourrure à l'intérieur, ils sont très confortables
Shipping back to Asia I guess would be a hassle, so they offered me a percentage off. Not really clear on this. I probably won't order again for Light in the Box
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102391414 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love shopping at LITB. I've placed over 35 orders with several items per order since July 2023. They have a great selection of items from hardware, shoes, clothing, etc. The quality of clothing is very good. The quality of other items as well is very good. Sizing is sometimes difficult as I can order anywhere from a small to a XXL. Therefore, use the sizing chart. The Customer Service is excellent. They go beyond for the customer. Returns are easy, but I haven't had to do it yet, but they are most helpful if you do want to return something. Any issues I have had, Customer Service has resolved it within usually a day or 2 and sometimes immediately. The Customer Service is crucial as if you don't have good to excellent customer service than the customer isn't likely to continue shopping with that store or not trust it. So, I can only say excellent things about it. Again, I love their clothing and other items, prices, quality, shipping and delivery, flash deals, and their customer service. I highly recommend shopping at LITB.
I'm very satisfied with the Customer Service that LITB provides. They respond quickly to an issue and have thus far always provided a very satisfactory resolution to any issue.
I do like their products. I've placed over 25 orders with a minimum of 4 to 14 items per order.
The only thing is that when purchasing clothing, you have to be very aware to the size chart. I've purchased dresses and tops ranging from Medium to 2XL. So, be sure to use the chart. Their Customer Service has been excellent and hope it remains that way. Also, they have very good prices, you get points for reviews, and some of their items are very unique and something I wouldn't think of until seeing it advertised on the site.
The shirts were high quality, fit well and iron very nicely. Decidedly worth the money.
Ordered items, using a slightly bigger size than usually wear, none of which worked and were too small. Took a while to locate where returns could be made. Was basically told it had been too long (it hadn'tsince order arrived and could be returned. Finally received an email and given vague and told I could return strange address overseas, etc. I won't be ordering anything further from this company - at all.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102391416 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been ordering from lightinthebox over a year now and never had any problems with my orders and will continue to do so, when ever i had to contact them verry quick respons im a verry satisfied customer i love this company,thank you verry much.
Like all ways when i order any items never had any problems love your system and company there great quality on all items, and shipping is great pricing and all persinal.
I've ordered about 10 times from these guys. The bike jersey's, shorts, novelty items, ear buds, holiday decorations, etc. all came in as described on their web page. The only catch is you have to wait for the stuff longer than week. I usually get my stuff in about 8-10 days, but given the prices and the quality it's worth it.
Purchased drawstring sweats and while shipping was slow they did deliver. The only problem was the drawstring was missing. Nice quality but the missing drawstring makes them unusable. I reached out to seller (light in the box) but got no response.
I've used LightInTheBox several times in the past, and this time I was not satisfied with the material of the t-shirt.
The shipping is quite long
And the size are not perfect sometime it is too small or too large
Je suis une cliente depuis 3 ans au moins,
L'application donne des super bons prix
Conseil: vérifier les tableaux des tailles
prévoir 3 semaines environ pour livraisons au Québec
The chair arm covers are great. They fit around the arm and stay in place.
I have several orders being processed...very slowly. Updates are given, but that doesn't tell me much.
One order is delayed 2-3 weeks which could be a problem since I need to ship it overseas.
So...still waiting.
Delivery was in a reasonable time. The cover up fits perfect and is a lighter material which is what I wanted.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102395885 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox