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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered and received Women's Black Hollow Out Jacquard Harness Lingerie and Women's Simple Silicone Bra.
Very nice products comfortable and sexy i recommend it for every women
I bought Women's Party Mini Clubwear Dress
And The item is extremely excellent, material fine and color is shiny i really recommend this product for everyone
Great service from light in the box - would recommend
I bought more then once. It's been the third time I bought and I was so sadisfied with the products and service. I urge others to use these sites to buy their needs. Thanks and look forward to buy again.
Wanneer ik iets bestel wordt het binnen een aanvaardbare tijd geleverd, meestal goed verpakt dat het niet beschadigd tijdens de verzending! Ben erg blij met deze site!
Moet je ook doen!
Groet, Marian Maas
Since Lightinthebox has been offering the Flash Sales they were a real temptation and I almost bought something everyday. They had real bargains you will never find anywhere. The service was excellent, shipping was free except on some items. My experience with LIB this year has been the best ever. They even offered coupons and vouchers on every item. Sure to buy again, almost made me shopaholic.
Ordered Gel Nail Polish Product... well, it all came open with polish leaking. Once we cleaned up the bottles tried one of the colours and it didn't gel. The product sucks. When I emailed them for a refund they said that because the product was openned it could not be returned. I even had a picture of how we received it, in the bubble wrap covered in neon orange polish. So it was already openned before we even tried it. And then for it to not even gel... well...$62.00 down the drain! Do not order from this site.! Stay Away!
Here is your previous review from our site for your reference: Delivery was slower than expected. However when I inquired about it, I received a very fast response along with having the shipping charge refunded with no questions asked. Product works as advertised and overall, I'm satisfied. I would consider ordering again from MiniInTheBox.
I am very happy with the case! Its very good quality for the money spent! Totally recommended!
I love this website. I am constantly checking the site. I am always finding new things. They have a status system that shows you the progress of your order. It's great.
Nice online shop about Apple products. In case a product was minnor problems they were happy to refund or replace it. Very friendly. Dispatch of the products needs improve and i mean they should put an option to get your order quickly with extra cost from our side.
Great page. At this point the only online shopping website I buy from.
I will continue to order from this web site I love it good products all the time I will Oder again :))
I would recommend lightinthebox to my friends simply because product quality is good, convenient and timely delivery
I have a bunch of orders on this site, never had any problems.
Most of my orders has been for my aquariums, never had any kind of problems with this. Its just as good as the stuff you get at a petshop, but at a fraction of the price.
I have no problem recomending this site, personaly im awaiting 3 more shipments from them now :)
The products and prices offered are very cheap and I wouldn't go to another website for these prices and quality. I have already recommended my friends to purchase on this website!
One of the best shopping site. Thanks for the awesome products
Very good company to buy from. They respond to your e-mails and follow them up, They send exactly what is described in their website,
I would recommend this company to anyone around the world,
I do like it, there's some issues about getting the things I bought, in one it took long time for my things to arrive and in other time the "express sending" was "free" it arrived in few days but I had to pay some custom house taxes. Out of that everything is just great, they have nice things at nice prices though.
I was very happy with my purchase of iPhone 5 bumpers, although the green was not the shade I was expecting! I would definitely order this item again!
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Hi Lise, we are so sorry for the inconvenience and late reply. We've had an account problem. Thank you for sharing your shopping experience with us and we apologize that we didn't meet your shopping expectations. Would you please send your order number and request with the subject "Sitejabber review" to [email protected]? We will help you with your order there.
Thanks,
LightInTheBox