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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Saudi Arabia
1 review
1 helpful vote
Follow mohd e.
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I ordered and received Women's Black Hollow Out Jacquard Harness Lingerie and Women's Simple Silicone Bra.
Very nice products comfortable and sexy i recommend it for every women

I bought Women's Party Mini Clubwear Dress
And The item is extremely excellent, material fine and color is shiny i really recommend this product for everyone

Date of experience: February 18, 2014
GB
1 review
0 helpful votes
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Great service from light in the box - would recommend

Date of experience: February 18, 2014
Malta
3 reviews
1 helpful vote
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I bought more then once. It's been the third time I bought and I was so sadisfied with the products and service. I urge others to use these sites to buy their needs. Thanks and look forward to buy again.

Date of experience: February 18, 2014
NL
1 review
2 helpful votes
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Wanneer ik iets bestel wordt het binnen een aanvaardbare tijd geleverd, meestal goed verpakt dat het niet beschadigd tijdens de verzending! Ben erg blij met deze site!
Moet je ook doen!

Groet, Marian Maas

Date of experience: February 18, 2014
Malta
1 review
1 helpful vote
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Since Lightinthebox has been offering the Flash Sales they were a real temptation and I almost bought something everyday. They had real bargains you will never find anywhere. The service was excellent, shipping was free except on some items. My experience with LIB this year has been the best ever. They even offered coupons and vouchers on every item. Sure to buy again, almost made me shopaholic.

Date of experience: February 18, 2014
Canada
1 review
2 helpful votes
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Ordered Gel Nail Polish Product... well, it all came open with polish leaking. Once we cleaned up the bottles tried one of the colours and it didn't gel. The product sucks. When I emailed them for a refund they said that because the product was openned it could not be returned. I even had a picture of how we received it, in the bubble wrap covered in neon orange polish. So it was already openned before we even tried it. And then for it to not even gel... well...$62.00 down the drain! Do not order from this site.! Stay Away!

Date of experience: February 17, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi Lise, we are so sorry for the inconvenience and late reply. We've had an account problem. Thank you for sharing your shopping experience with us and we apologize that we didn't meet your shopping expectations. Would you please send your order number and request with the subject "Sitejabber review" to [email protected]? We will help you with your order there.

Thanks,
LightInTheBox

Oman
1 review
0 helpful votes
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Owsom..
February 17, 2014

Owsom. Liked the quality of the order I got. And furthermore there service was excellent..

Date of experience: February 17, 2014
Pennsylvania
1 review
0 helpful votes
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Here is your previous review from our site for your reference: Delivery was slower than expected. However when I inquired about it, I received a very fast response along with having the shipping charge refunded with no questions asked. Product works as advertised and overall, I'm satisfied. I would consider ordering again from MiniInTheBox.

Date of experience: February 17, 2014
Greece
1 review
0 helpful votes
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I am very happy with the case! Its very good quality for the money spent! Totally recommended!

Date of experience: February 17, 2014
Minnesota
1 review
2 helpful votes
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I love this website
February 17, 2014

I love this website. I am constantly checking the site. I am always finding new things. They have a status system that shows you the progress of your order. It's great.

Date of experience: February 16, 2014
Greece
1 review
0 helpful votes
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Nice online shop about Apple products. In case a product was minnor problems they were happy to refund or replace it. Very friendly. Dispatch of the products needs improve and i mean they should put an option to get your order quickly with extra cost from our side.

Date of experience: February 16, 2014
New York
1 review
0 helpful votes
Follow Mareta G.
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Great page
February 16, 2014

Great page. At this point the only online shopping website I buy from.

Date of experience: February 16, 2014
Washington
1 review
1 helpful vote
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I will continue to order from this web site I love it good products all the time I will Oder again :))

Date of experience: February 15, 2014
Singapore
1 review
0 helpful votes
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I would recommend lightinthebox to my friends simply because product quality is good, convenient and timely delivery

Date of experience: February 15, 2014
Norway
1 review
1 helpful vote
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I have a bunch of orders on this site, never had any problems.
Most of my orders has been for my aquariums, never had any kind of problems with this. Its just as good as the stuff you get at a petshop, but at a fraction of the price.

I have no problem recomending this site, personaly im awaiting 3 more shipments from them now :)

Date of experience: February 15, 2014
GB
1 review
1 helpful vote
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The products and prices offered are very cheap and I wouldn't go to another website for these prices and quality. I have already recommended my friends to purchase on this website!

Date of experience: February 15, 2014
Qatar
1 review
0 helpful votes
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One of the best shopping site. Thanks for the awesome products

Date of experience: February 15, 2014
Malta
1 review
1 helpful vote
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Very good company to buy from. They respond to your e-mails and follow them up, They send exactly what is described in their website,
I would recommend this company to anyone around the world,

Date of experience: February 15, 2014
Spain
1 review
0 helpful votes
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I do like it, there's some issues about getting the things I bought, in one it took long time for my things to arrive and in other time the "express sending" was "free" it arrived in few days but I had to pay some custom house taxes. Out of that everything is just great, they have nice things at nice prices though.

Date of experience: February 15, 2014
Georgia
1 review
1 helpful vote
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I was very happy with my purchase of iPhone 5 bumpers, although the green was not the shade I was expecting! I would definitely order this item again!

Date of experience: February 14, 2014