LightInTheBoxReviews 13,786

I am extremely disappointed. I felt I was lied to on numerous occasions about why my order was taking so long. First I was told it was because of the Chinese New Year and now I am being told it is because my boots size is in high demand. With every complaint I submitted I got a response within 34 hours. Once I demanded a full refund no one had responded and when I try to log into my inquiry it says,"Sorry! www.lightinthebox.com is unavailable at the moment due to routine server
Maintenance." How convenient. This is a scam. DO NOT SHOP HERE!

"I'm a mother of four who barely has time to shop for frames in store. I came across what looked like a great deal on a Wall set of 10 frames on llightinthebox. Unfortunately my excitement quickly turned to great regret, utter disappointment and a feeling of being bamboozled by the depiction, description and price value of these frames marked at $149.99 but on sale I can get them for $69.99.

These must be nice frames I thought. Since the set of 10 price value was $149.99 USD that means these are $15 frames and I can get then at under $10 each.

The depiction is of the frames displayed with matting inset. The specifications say pictures held are at smallest 5"x7".

I was so happy about this deal that I ordered two sets. Being in Canada shipping was an additional $43 and with conversation these two sets came to $193.00 on my credit card. It was still a good deal for frames that are valued at $15 each.

Now here's the most embarrassing part. My realization that I had been duped. The frames arrived and required Cash on Delivery for duties paid at customs. That was an additional $34 and then when I picked up the box that already seemed far too small to contain two sets of quality frames. It was SO light.

I cried inside seeing that they were not even glass inset but thin plastic, they require assembly to mount on the wall. They are the same frames that are sold at IKEA call NYTTJA that you can get for as low $2 each!

Also the specs that read "Picture Holds: 12*16*1pcs, 7*12*2pcs, 5*7*7pcs" of frames depicted as displaying photos within a matted setting IS actually the dimensions of the frame itself. Within the matting of the small frames described as holding 5*7 you can actually display 3.15"*5".

I have contacted their customer service regarding the quality. Take from this review what you will. Beware buying on this site. If you have money to squander - go ahead. If you are looking for savings, don't do it.

I have just paid over $200 for frames worth $2 each. I am very sad and embarrassed about buying from this site."

An excellent site for flashlight, batteries, chargers and other stuff.

I made my first purchase there over a year ago. It was around Chinese New Year and the shipment was slower than usual. I opened a dispute and was immediately offered to chose between a full refund and a replacement shipment. I chose the latter. A few days after the second shipment was sent, the original shipment arrived. When I asked how to return the second one, I was told to keep it.

Granted, the cost of the purchase was not very high, this being my first order from this site an all, this gesture made me a sworn customer.:)

Since then, I buy all my flashlights and batteries from there, even if I find them a few cents cheaper by other retailers.:)

Boris
(Germany)

It was a nightmare and they offered no solution did not even care that they messed up my order. I ordered from there many times and this time they just royally screwed up! I took getting a hole in one of my items or them coming in the wrong size but they just decided to not give me anything and keep my money. It is supper hard to get any customer service and when you do they just don't care so they don't do anything about your problem. I ordered April 07,2015 at 02:17 PM, it is 01/04/2016 still no resolution. Just an $8 coupon that cannot be used upon checkout - which in no ways covers the items I purchased but did not receive. Maybe use PayPal so at least you can get your money back.

I discovered Lightinthebox as I was searching for LED bulbs a year ago. I found many excelllent LED products at a fraction of the price I paid in Europe. Btw most of these products sold in Europe are manufactured in China anyway, even those of the big brand names sold at high street price.
I also received twice a poor quality product. I complained and got a refund within 24 hours. That made me confident that their Customer Service is fast and easy to deal with.