LightInTheBoxReviews 13,786

Like everyone else says buyers beware! No customer service... returns are charged 1/2 of the purchase price... can't ever talk to anyone to find a return address... item I bought was suppose to be an 8 inch faucet for sink... my husband measured looked at item display. Measurements... when we received this faucet it looked like it went into a doll house it was so tiny... try to return forget it dead end... my advice buy American

Stay away from this site. I ordered 2 dresses (one in L and one in M) not sure what size I would need and thinking I could return the one I didn't like. Long story short... after 4 emails and endless discussions they will NOT take back the dress that I want to return unless I send pictures of the dress (did they forget what it looks like) and mail it myself back to china (shipping costs are higher than the dress is worth), plus they will then only refund 30% of the current price (the dress was reduced by 50% after I bought it). Ridiculous, a waste of time, absolute incompetent customer service (that can't get a single sentence straight and without spelling errors) and the quality of the dresses is rather low. STAY AWAY!

Buyer beware doing business with this company. Although the website looks very nice and it is full of American or western looking women and the English is grammatically correct - this company is actually just outside Shanghai, China. Orders over $250 to the USA will result in additional Customs duties of about 15%. I ordered a rabbit coat for my wife for Christmas. When she opened it on Christmas morning, it did not fit. The label had the correct size on it so I laid it on the table and measured it. According to their own size charts, this coat was four (4) sizes too small. They initially wound not return the coat but finally agreed since this was a manufacturing issue. However, I had to pay the return shipping to a US warehouse. I had to argue with them that I would not be returning the coat if they had made it correctly so they should pay the return cost as well. They did eventually agree but the coat had to arrive in China before they would do the refund. Then, I get a bill from the US Customs service for $31. I called the Customs service and told them I returned the item but was told that I owed to duty anyway. I contacted LightInTheBox about it and they said that they don't advise customer about the customs fee because (they claim) it is not consistent and I should have kept my purchase below $250 (like I have control of that.) They told me to just ignore the bill. I decided to argue with LightInTheBox again to get them to reimburse me for the Customs bill as well. I argued that this whole mess was their fault and I would not be returning the coat if it had been created correctly and I should not be out any money after the return was complete. They finally agreed and they did reimburse me for the original purchase, the return shipping cost, and the US Customs duty. It all worked out in the end but it took a long time.

They post fake advertisement for 7th anniversary sale: 90% off for Samsung Galaxy tab 3 and Ipad Mini. Those pages never had any 'add to bag' sign and a customer service personnel told me they were bought by someone who has a fast computer. What a childish lie. Now I doubt their price with all the sale prices. They are all must be overpriced with false sale prices and false original prices. Shame on Light in the Box. They are so dishonest.

STAY AWAY! I placed an order of almost £200, and they delayed my order. Then their customer services department asked for a photograph of my credit card and copy of my passport for verification. I sent a scan of my credit card with all but last four numbers covered up, and thought the passport was not necessary. A few days later they requested that I take a picture of my card on my phone and send it to them and continued to ask for my passport. I checked with the bank and it seemed that they had already taken my payment days before! I never received my goods, but the credit card company did refund me my money.

I have ordered 2pairs of curtains at a really good price and was happy with experience, however I have just received a phone call from the delivery people saying I have to pay another £70 customs charge. This was not made clear to me when I ordered and a delivery charge of £10 was added to my order, so it looks like you have already paid delivery. As I got made to measure curtains I can not return themso I have no choice but to pay the extra £70. The price you pay at point of order is not the full price you will pay. Beware

I purchased 3 items on one order (2 paintings and artificial flower), to minimise the cost of the shipment, only to find out that my order was sent in 3 separate packages!
Not only the paintings are of really poor quality (nothing like the pictures on the website), but I already paid £15 for flower delivery and £40 for one painting.
Now awaiting another painting - wondering when it will come and how much the stamp duty will cost me again!
On top of the things invoices sent with deliveries show some ridiculous details of sender and amounts that have nothing to do with what I paid!
Never again! Stay far away from this website!

Does anyone know how I can get at least partial refund for that shameful purchase? I paid with credit card...

My daughter ordered her Prom dress and was told she would have it in plenty of time. Well today she was informed it will not even be ready due to the seamstresses being off for some reason. So she cancelled her order on an unmade dress. She just received a response it will take 2 to 3 weeks to return her money. Then another saying she is getting a refund of 0.00? She is owed 260+ dollars. What gives? She is in a panic, unsure if she will even get her money back. I've ordered from Chinese companies before and all went well. Not sure what to think about this situation. Hoping she gets every penny she is owed back. All they did was give her false shipment dates and heartache.

So far it's been a nightmare and I have no idea if they are going to rip me off. I ordered 2 dresses on 2/13/14 for a wedding on 3/28 and all was going well. Then for no reason they canceled my order. When I contacted them they told me that my order was not canceled and is progressing. When I checked the website there was another order that was pending my payment. I checked my credit card and confirmed they were paid for the 1st order. I tried to contact customer service and they keep replying with some stock reply that tells me nothing. Now I have no idea if the dresses will be delivered or if I've just been robbed. They will not reply to my queries with any information of any use no matter how specific I get. I may need to file a dispute with my credit card and now I have to shop for another dress just in case. This has been a terrible experience. I recommend you stay away from this site.