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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This site is great... I has everything you need & great Flash sales.
Postage has always been on time.
Very happy so far so good.
I ordered a wrap and shawl for a wedding in the same colour both supposed to be blushing pink one arrived in pink the other is peach, not that I would use either of them as they look cheap and tacky with threads hanging from them very bad stitching on the hem and really overall very tacky. Do your self a favour and stay away from this website, to top it all after paying €12.95 for quick shipping it too 10 days to get here with an added €6.80 I had to pay for excise duty, I though I was buying this reduction in the U. K not China hence the extra charge.
With all the bad things I'd heard about ordering wedding gowns and outfits from website's based in China, I was more than pleasantly surprised with Lightinthebox.com! After reviewing their site, I took a chance because they had "real" customer reviews and even some photos from 'real' people (not models) on their site. So I ordered a dress, back in April 2013, for my sister to wear to her son's wedding. Light in the Box gets an A+ for making & shipping it: Order was placed on April 23,2013... it shipped May 11th... and we received it in Texas, USA on May 17th! It was a "CUSTOM" order (where we gave the measurements) so it would fit her just right. My sister normally wears a size 18, but nothing is ever long enough since she's 5'11" tall, barefoot! Well, I must say, Light in the Box gets another A+++... the ruby dress was stunning! Very, very well made. The color was beautiful and the beading... perfection! And it touched the floor! My sister LOVED it :) ... In fact we were so satisfied with this purchase that my daughter has recently ordered her wedding dress, and all the dresses for her wedding party from Light in the Box (they are due in later this month)! And I just ordered my Mother-of-the-Bride outfit and expect it in mid-May! I would recommend Light in the Box to anyone!
The dress i ordered is for my wedding, so it is very important to me. The dress is beautiful and even prettier up close than the picture. The size i ordered was a good fit and true to actual sizing. I am extremely happy with my purchase. I am not sure if i am supposed to rate the company (Light in the Box) as well as the product i received, but i will go ahead. At first there was a problem with ordering, but once i contacted customer service they fixed the problem, got me my dress, and even refunded some of the cost. I would definitely order from them again.
Perfect products, fast shipping.
I like that they allow me to pay in many currencies that I want to pay, free gifts.
Very good customer service. My dress is absolutely beautiful. The fit is perfect and I can not wait to wear it for our sons wedding at the end of May. Thank you very much and I highly recommend your company.
I have discovered this site and I liked it a lot. The items are very beautiful and for every taste.
I am waiting for my order to come every moment now. I am very excited.
I ordered a bridesmaids dress from this website. I found it at a great price. I had the dress before it was even scheduled to be shipped and its amazing quality. Its well made, great fit and exaclty as it was described on the site. I will definitely be ordering from them again.
Awesome! Such a good price, Shipped to NZ in only 12 Days. Items exactly as described, Packaged beautifully too, even for an order that was so low in price. I will absolutely be ordering again! Thankyou LightIn The Box!
I ordered from www.lightinthebox.com and i received really beautiful items! Exactly like the pics on the site and they have a good quality, will definitely order again :)
Excellent quality and if there is a problem with a purchase
They are very friendly with refunds!
Very fast delivery, great product, I will be buying all xmas gift from this site, luv it.
I 'm from Greece and I buy my wedding dress from the site light in the box. I had a lot of worries about this action, and many people told me not to do it. Finally I receive my wedding dress on time, one day before I go and buy another from shop.
My wedding dress is like the photos in the site, and the size I told them. Wants a lot of ironing but it isn't problem. I'll buy again from them something else. (Glamor weddings in Greece and Cyprus.)
Delivery is taking forever, it's insane, I've never had anything take this long to deliver. Still waiting for my items to arrive, they're already well past the date they said, which was already outrageous. I asked for a tracking number and the one they gave me doesn't even show up. Prices were good but not worth this crazy wait. I would comment on the quality but I don't have anything in front of me so I can't. Won't be ordering from them unless they improve. Will not be recommending to anyone either.
The quality of their products is high and more than expected.
Their service is excellent in contacting and helping the costumers.
Large range of stock; easy to navigate website; excellent service; generally prompt delivery; good quality products; excellent prices
Like everyone else says buyers beware! No customer service... returns are charged 1/2 of the purchase price... can't ever talk to anyone to find a return address... item I bought was suppose to be an 8 inch faucet for sink... my husband measured looked at item display. Measurements... when we received this faucet it looked like it went into a doll house it was so tiny... try to return forget it dead end... my advice buy American
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Denise,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com