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LightInTheBox

3.9

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Australia
1 review
1 helpful vote
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This site is great...
April 18, 2014

This site is great... I has everything you need & great Flash sales.
Postage has always been on time.
Very happy so far so good.

Date of experience: April 17, 2014
Greece
1 review
2 helpful votes
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Είναι εξαιρετικοί! Επαγγελματίες, εξυπηρετικοί και με καλές τιμές!

Date of experience: April 17, 2014
Ireland
1 review
1 helpful vote
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I ordered a wrap and shawl for a wedding in the same colour both supposed to be blushing pink one arrived in pink the other is peach, not that I would use either of them as they look cheap and tacky with threads hanging from them very bad stitching on the hem and really overall very tacky. Do your self a favour and stay away from this website, to top it all after paying €12.95 for quick shipping it too 10 days to get here with an added €6.80 I had to pay for excise duty, I though I was buying this reduction in the U. K not China hence the extra charge.

Date of experience: April 17, 2014
New York
1 review
2 helpful votes
Follow Paula B.
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With all the bad things I'd heard about ordering wedding gowns and outfits from website's based in China, I was more than pleasantly surprised with Lightinthebox.com! After reviewing their site, I took a chance because they had "real" customer reviews and even some photos from 'real' people (not models) on their site. So I ordered a dress, back in April 2013, for my sister to wear to her son's wedding. Light in the Box gets an A+ for making & shipping it: Order was placed on April 23,2013... it shipped May 11th... and we received it in Texas, USA on May 17th! It was a "CUSTOM" order (where we gave the measurements) so it would fit her just right. My sister normally wears a size 18, but nothing is ever long enough since she's 5'11" tall, barefoot! Well, I must say, Light in the Box gets another A+++... the ruby dress was stunning! Very, very well made. The color was beautiful and the beading... perfection! And it touched the floor! My sister LOVED it :) ... In fact we were so satisfied with this purchase that my daughter has recently ordered her wedding dress, and all the dresses for her wedding party from Light in the Box (they are due in later this month)! And I just ordered my Mother-of-the-Bride outfit and expect it in mid-May! I would recommend Light in the Box to anyone!

Date of experience: April 16, 2014
Kansas
3 reviews
4 helpful votes
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The dress i ordered is for my wedding, so it is very important to me. The dress is beautiful and even prettier up close than the picture. The size i ordered was a good fit and true to actual sizing. I am extremely happy with my purchase. I am not sure if i am supposed to rate the company (Light in the Box) as well as the product i received, but i will go ahead. At first there was a problem with ordering, but once i contacted customer service they fixed the problem, got me my dress, and even refunded some of the cost. I would definitely order from them again.

Date of experience: April 16, 2014
Switzerland
1 review
1 helpful vote
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Perfect products, fast shipping.

I like that they allow me to pay in many currencies that I want to pay, free gifts.

Date of experience: April 16, 2014
Virginia
1 review
1 helpful vote
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Very good customer service. My dress is absolutely beautiful. The fit is perfect and I can not wait to wear it for our sons wedding at the end of May. Thank you very much and I highly recommend your company.

Date of experience: April 15, 2014
Slovenia
4 reviews
8 helpful votes
Follow Veronika J.
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I have discovered this site and I liked it a lot. The items are very beautiful and for every taste.
I am waiting for my order to come every moment now. I am very excited.

Date of experience: April 15, 2014
Virginia
1 review
1 helpful vote
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I ordered a bridesmaids dress from this website. I found it at a great price. I had the dress before it was even scheduled to be shipped and its amazing quality. Its well made, great fit and exaclty as it was described on the site. I will definitely be ordering from them again.

Date of experience: April 14, 2014
New Zealand
1 review
1 helpful vote
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Awesome!
April 13, 2014

Awesome! Such a good price, Shipped to NZ in only 12 Days. Items exactly as described, Packaged beautifully too, even for an order that was so low in price. I will absolutely be ordering again! Thankyou LightIn The Box!

Date of experience: April 13, 2014
AE
1 review
1 helpful vote
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I ordered from www.lightinthebox.com and i received really beautiful items! Exactly like the pics on the site and they have a good quality, will definitely order again :)

Date of experience: April 12, 2014
California
2 reviews
1 helpful vote
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I had the best experience using this website to purchase my wedding dress and a few small items. The dress looked so expensive and professional.

Date of experience: April 11, 2014
GB
1 review
0 helpful votes
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Excellent quality and if there is a problem with a purchase
They are very friendly with refunds!

Date of experience: April 10, 2014
Canada
1 review
0 helpful votes
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Very fast delivery, great product, I will be buying all xmas gift from this site, luv it.

Date of experience: April 10, 2014
Greece
1 review
1 helpful vote
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I 'm from Greece and I buy my wedding dress from the site light in the box. I had a lot of worries about this action, and many people told me not to do it. Finally I receive my wedding dress on time, one day before I go and buy another from shop.
My wedding dress is like the photos in the site, and the size I told them. Wants a lot of ironing but it isn't problem. I'll buy again from them something else. (Glamor weddings in Greece and Cyprus.)

Date of experience: April 9, 2014
Lebanon
1 review
1 helpful vote
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Amazing experience!
April 6, 2014

Amazing experience! Excellent products and service

Date of experience: April 5, 2014
Massachusetts
1 review
1 helpful vote
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Delivery is taking forever, it's insane, I've never had anything take this long to deliver. Still waiting for my items to arrive, they're already well past the date they said, which was already outrageous. I asked for a tracking number and the one they gave me doesn't even show up. Prices were good but not worth this crazy wait. I would comment on the quality but I don't have anything in front of me so I can't. Won't be ordering from them unless they improve. Will not be recommending to anyone either.

Date of experience: April 2, 2014
Saudi Arabia
1 review
1 helpful vote
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The quality of their products is high and more than expected.
Their service is excellent in contacting and helping the costumers.

Date of experience: April 1, 2014
Australia
1 review
1 helpful vote
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Large range of stock; easy to navigate website; excellent service; generally prompt delivery; good quality products; excellent prices

Date of experience: March 30, 2014
New York
1 review
3 helpful votes
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Like everyone else says buyers beware! No customer service... returns are charged 1/2 of the purchase price... can't ever talk to anyone to find a return address... item I bought was suppose to be an 8 inch faucet for sink... my husband measured looked at item display. Measurements... when we received this faucet it looked like it went into a doll house it was so tiny... try to return forget it dead end... my advice buy American

Date of experience: March 29, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Denise,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.

Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!

Kind regards,

LightInTheBox.com