Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
Follow faith o.
Unfollow faith o.
Share Review
Report Review

I had the best experience ever. From their great customer service to delivery and even pacaging, it was awesome. I recommend them anytime, any day

Date of experience: May 3, 2014
Philippines
1 review
0 helpful votes
Follow erik a.
Unfollow erik a.
Share Review
Report Review

Most reliable of them all, 7 stars should be more appropriate.

Date of experience: May 3, 2014
Greece
3 reviews
2 helpful votes
Follow kiriakos x.
Unfollow kiriakos x.
Share Review
Report Review

Very interesting site, lots of products, good prices

Date of experience: April 30, 2014
Florida
1 review
0 helpful votes
Follow fnu s.
Unfollow fnu s.
Share Review
Report Review

The dress i ordered is gorgeous. I loved how it was exactly according to my measurements. The color is absolutely beautiful. Everyone complimented me on this dress and here are some of the comments: "divine" "gorgeous" "red carpet moment". So you can imagine. Its perfect for any special occasion. I highly recommend this dress. Based on the kind of heels you are wearing with the dress you might have to get the train adjusted. Also, the customer service post order was very helpful, they took care of my request of early delivery after I had ordered and it came just in time.

Date of experience: April 30, 2014
Ohio
1 review
2 helpful votes
Follow Shawn B.
Unfollow Shawn B.
Share Review
Report Review

I am regularly shocked by the selection of products Lightinthebox.com offers it's customers. Almost as often as I'm stunned by the price of these items! Whenever I'm in the market for a new piece of gadgetry, a replacement part for any of the many appliances or electronics I already own, a new pair of shoes, or just shopping around for anything that may catch my eye, Lightinthebox.com is on the top of my list of websites that I run to... Chances are, even if you don't find what you've come looking for, you will find something that you didn't know you were looking for. Check it out! You won't regret it...
Thanks Lightinthbox!

Date of experience: April 30, 2014
Pennsylvania
1 review
0 helpful votes
Follow Cherie B.
Unfollow Cherie B.
Share Review
Report Review

In love!
April 30, 2014

In love! So glad I chose this dress! When the shipment came in I was TERRIFIED when I seen how small the box was! I was worried about nothing. We opened the box and pulled out the dress... It was ABSOLUTELY STUNNING! I custom ordered my dress to my measurements, it fits so perfectly... I do recommend ordering a petticoat with this dress if you want the fuller look (like the girl in the picture) I'm a full size woman, and the dress doesnt bulge me anywhere AT ALL! I will recommend this site to everyone I know looking for a dress! I ordered the dress in the champagne color and it goes with my skin tone so well! The only thing I didn't like was the shipping. DHL doesn't update their tracking very well at all and their estimated delivery time was "by 8pm" I called at 8am...

Date of experience: April 30, 2014
GB
1 review
0 helpful votes
Follow Rachel A.
Unfollow Rachel A.
Share Review
Report Review

I received excellent customer service from start to end with my purchase. And to top it all off I am absolutely in love with my dress!

Date of experience: April 26, 2014
NL
1 review
1 helpful vote
Follow Micah C.
Unfollow Micah C.
Share Review
Report Review

They help and sopport their customers... friendly and nice people working thanks lightinthebox for giving so good service

Date of experience: April 26, 2014
Michigan
1 review
0 helpful votes
Follow bobbie S.
Unfollow bobbie S.
Share Review
Report Review

I love my dress!
April 26, 2014

I love my dress! It was custom made and fits great! Great price, doesn't look cheap. Great experience.

Date of experience: April 26, 2014
Canada
1 review
0 helpful votes
Follow amanda h.
Unfollow amanda h.
Share Review
Report Review

Pair of key chains
April 25, 2014

Pair of key chains. Super cute, and super cheap! Great as a thank you for a nautical themed wedding! Shipping was fast and affordable! Lots of great coupon codes on the internet.

Date of experience: April 25, 2014
Ireland
1 review
1 helpful vote
Follow vita p.
Unfollow vita p.
Share Review
Report Review

I and my supouse partner find this site 3 years ago, we was looking after CCTV cameras in all internet, finaly we stop at this site Lightinthebox.com., CCTV cameras was with good price instead 700euro in local shops we buy in Lightinthebox for 160euro with very good quality dvr and cameras still work 3 yrs just 1 camera from 4 was changed. We first buy different camera but we couldn't connect to ip address and Lightinthebox customer services exchange it with no problem-and we was paying by western union-, no delay! Now in this months I bought tablets for kids, they were amazing nice colors, kids are happy and surprised the speed of so cheap tablet, for the low price with good quality not everywhere you can buy. Now I now site where I can suit my needs with my pocket. From my experience Im sure Lightinthebox.com are trust site. I Will recommend - I already did, to my all friends!

Date of experience: April 25, 2014
Greece
1 review
2 helpful votes
Follow Moschos P.
Unfollow Moschos P.
Share Review
Report Review

Never, never, never again!
I ordered one pair of jeans and one pair ofShorts in XXXL sise.
Several weeks later I got the jeans in 32 size marked with a pen by somebody as XXXL and th shorts in 34 size also marked with pen as XXXL.
I'm tring to arange return of the Items the last week, but they demand to send them picture of the clothes near by a ruler(They do not know what the have send me?).
DO NOT, I repeat DO NOT BUY from them.

Date of experience: April 24, 2014
Malta
1 review
0 helpful votes
Follow Francesco J.
Unfollow Francesco J.
Share Review
Report Review

Faster shipping than I had expected! Would recommend Light in the box to everyone!

Date of experience: April 23, 2014
Canada
1 review
1 helpful vote
Follow Cassandra C.
Unfollow Cassandra C.
Share Review
Report Review

I bought a dress on this site, I needed a royal blue dress for my sister in laws wedding. I chose the custom made option as I am a bigger girl and needed a good fit right out of the box. Overall I paid $140 CAD for my dress, that is the custom made option, the expedited shipping and the duties, yes, there are duties for dresses into canada. I advise reading everything about your purchase prior to ordering. The site has all the info should you look. My dress came right on time, taking 4 weeks and customer service contacted me after I had a measurement wrong-the same day I ordered! Everyone loved my dress, as did I. Yes, I was apprehensive ordering online but the quality I received for the price was mind blowing. I ws so impressed I will be purchasing my own wedding dress from here. The one I want in the shop costs $3000 and they have a replica for $130! If anyone wishes to see, I've posted a pic on "light in the box wedding" on Facebook.

Date of experience: April 22, 2014
Malta
1 review
0 helpful votes
Follow Deandra A.
Unfollow Deandra A.
Share Review
Report Review

It is the greatest website I've ever used so far! Great items, received exactly as described! Just superb!

Date of experience: April 22, 2014
BA
1 review
0 helpful votes
Follow Almir S.
Unfollow Almir S.
Share Review
Report Review

Hi guys,
April 21, 2014

Hi guys,
I just want to inform you that I received the package.
I must tell you that I am very satisfied. The glasses looking so nice, it is not damaged, and I will recommend this glasses to everyone...
So I am sending you a lot of regards and see you again...

Best regards,

Date of experience: April 20, 2014
Croatia
1 review
2 helpful votes
Follow Jenny C.
Unfollow Jenny C.
Share Review
Report Review

I was very sceptic as many others when I did my first purchase.And I will tell you why. Simply because it comes from China. Well if eastern companies continue to be so competetive and professional, the western world will soon drop that prejudice. Now after 10 purchases I have made I have no complaints and I am fully satisfied client of Light in the box.The products are true to the description on the website, they get delivered in reasonable time. I always choose super save shipping option and agree to wait few days more... My only disatisfaction has nothing to do with the company itself.It is the fact that I have a limit amount after which items get taxed on our side. So i tend to buy under that amount. Once I tried to ask them to lower the price for me and they didnt agreed which only proves my previous comment on being pro. I need to add that once they refunded me when the item was missing. I didnt go through any heavy duscussions.It was resolved easily.

Date of experience: April 20, 2014
Oregon
1 review
0 helpful votes
Follow richard a.
Unfollow richard a.
Share Review
Report Review

Great prices, great quality, customer service is real good

Date of experience: April 20, 2014
California
1 review
1 helpful vote
Follow Josh R.
Unfollow Josh R.
Share Review
Report Review

I ordered an oil painting, two of them actually. The shipping was fast, considering it was coming from China. To my surprise the product was really bad. It was a far cry from the pictures they showed at their website. The painting was like a child's work. I could have done better if I did it myself. I would not recommend their oil painting to anyone. It's just a waste of money.

Date of experience: April 19, 2014
Sri Lanka
2 reviews
5 helpful votes
Follow Sherin T.
Unfollow Sherin T.
Share Review
Report Review

I"m from Sri Lanka. And I orders 3 earrings by light in box they send me on time. And Very good Quality. I'm Happy to recommend this site to buy. Free shipping and very good Quality. Excellent service.

Date of experience: April 17, 2014