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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I had the best experience ever. From their great customer service to delivery and even pacaging, it was awesome. I recommend them anytime, any day
Most reliable of them all, 7 stars should be more appropriate.
Very interesting site, lots of products, good prices
The dress i ordered is gorgeous. I loved how it was exactly according to my measurements. The color is absolutely beautiful. Everyone complimented me on this dress and here are some of the comments: "divine" "gorgeous" "red carpet moment". So you can imagine. Its perfect for any special occasion. I highly recommend this dress. Based on the kind of heels you are wearing with the dress you might have to get the train adjusted. Also, the customer service post order was very helpful, they took care of my request of early delivery after I had ordered and it came just in time.
I am regularly shocked by the selection of products Lightinthebox.com offers it's customers. Almost as often as I'm stunned by the price of these items! Whenever I'm in the market for a new piece of gadgetry, a replacement part for any of the many appliances or electronics I already own, a new pair of shoes, or just shopping around for anything that may catch my eye, Lightinthebox.com is on the top of my list of websites that I run to... Chances are, even if you don't find what you've come looking for, you will find something that you didn't know you were looking for. Check it out! You won't regret it...
Thanks Lightinthbox!
In love! So glad I chose this dress! When the shipment came in I was TERRIFIED when I seen how small the box was! I was worried about nothing. We opened the box and pulled out the dress... It was ABSOLUTELY STUNNING! I custom ordered my dress to my measurements, it fits so perfectly... I do recommend ordering a petticoat with this dress if you want the fuller look (like the girl in the picture) I'm a full size woman, and the dress doesnt bulge me anywhere AT ALL! I will recommend this site to everyone I know looking for a dress! I ordered the dress in the champagne color and it goes with my skin tone so well! The only thing I didn't like was the shipping. DHL doesn't update their tracking very well at all and their estimated delivery time was "by 8pm" I called at 8am...
I received excellent customer service from start to end with my purchase. And to top it all off I am absolutely in love with my dress!
They help and sopport their customers... friendly and nice people working thanks lightinthebox for giving so good service
I love my dress! It was custom made and fits great! Great price, doesn't look cheap. Great experience.
Pair of key chains. Super cute, and super cheap! Great as a thank you for a nautical themed wedding! Shipping was fast and affordable! Lots of great coupon codes on the internet.
I and my supouse partner find this site 3 years ago, we was looking after CCTV cameras in all internet, finaly we stop at this site Lightinthebox.com., CCTV cameras was with good price instead 700euro in local shops we buy in Lightinthebox for 160euro with very good quality dvr and cameras still work 3 yrs just 1 camera from 4 was changed. We first buy different camera but we couldn't connect to ip address and Lightinthebox customer services exchange it with no problem-and we was paying by western union-, no delay! Now in this months I bought tablets for kids, they were amazing nice colors, kids are happy and surprised the speed of so cheap tablet, for the low price with good quality not everywhere you can buy. Now I now site where I can suit my needs with my pocket. From my experience Im sure Lightinthebox.com are trust site. I Will recommend - I already did, to my all friends!
Never, never, never again!
I ordered one pair of jeans and one pair ofShorts in XXXL sise.
Several weeks later I got the jeans in 32 size marked with a pen by somebody as XXXL and th shorts in 34 size also marked with pen as XXXL.
I'm tring to arange return of the Items the last week, but they demand to send them picture of the clothes near by a ruler(They do not know what the have send me?).
DO NOT, I repeat DO NOT BUY from them.
Faster shipping than I had expected! Would recommend Light in the box to everyone!
I bought a dress on this site, I needed a royal blue dress for my sister in laws wedding. I chose the custom made option as I am a bigger girl and needed a good fit right out of the box. Overall I paid $140 CAD for my dress, that is the custom made option, the expedited shipping and the duties, yes, there are duties for dresses into canada. I advise reading everything about your purchase prior to ordering. The site has all the info should you look. My dress came right on time, taking 4 weeks and customer service contacted me after I had a measurement wrong-the same day I ordered! Everyone loved my dress, as did I. Yes, I was apprehensive ordering online but the quality I received for the price was mind blowing. I ws so impressed I will be purchasing my own wedding dress from here. The one I want in the shop costs $3000 and they have a replica for $130! If anyone wishes to see, I've posted a pic on "light in the box wedding" on Facebook.
It is the greatest website I've ever used so far! Great items, received exactly as described! Just superb!
Hi guys,
I just want to inform you that I received the package.
I must tell you that I am very satisfied. The glasses looking so nice, it is not damaged, and I will recommend this glasses to everyone...
So I am sending you a lot of regards and see you again...
Best regards,
I was very sceptic as many others when I did my first purchase.And I will tell you why. Simply because it comes from China. Well if eastern companies continue to be so competetive and professional, the western world will soon drop that prejudice. Now after 10 purchases I have made I have no complaints and I am fully satisfied client of Light in the box.The products are true to the description on the website, they get delivered in reasonable time. I always choose super save shipping option and agree to wait few days more... My only disatisfaction has nothing to do with the company itself.It is the fact that I have a limit amount after which items get taxed on our side. So i tend to buy under that amount. Once I tried to ask them to lower the price for me and they didnt agreed which only proves my previous comment on being pro. I need to add that once they refunded me when the item was missing. I didnt go through any heavy duscussions.It was resolved easily.
Great prices, great quality, customer service is real good
I ordered an oil painting, two of them actually. The shipping was fast, considering it was coming from China. To my surprise the product was really bad. It was a far cry from the pictures they showed at their website. The painting was like a child's work. I could have done better if I did it myself. I would not recommend their oil painting to anyone. It's just a waste of money.
I"m from Sri Lanka. And I orders 3 earrings by light in box they send me on time. And Very good Quality. I'm Happy to recommend this site to buy. Free shipping and very good Quality. Excellent service.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

