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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Site gave me competitive prices and free shipping and quality goods is very good.
They are safe products and website. They are good at packaging your items so they don't break. They are good at delivery and making sure you get it and that it's the right one. I'm happy with all the services they provide and will continue to shop with them :))
I bought a tablet and after I open it, can not find the charger. Tried to power on but nothing happened so I had a PC technician check it out and says that tablet is defective. Then I called TMART phone no. In New Jersey at *******266 but I hear always a busy signal sometimes just noise. So I called my credit card customer service to cancel my order but they told me to wait around 60 days for they will contact TMART. I was waiting where to ship back the merchandise but I'm not. Getting any responds even in my email
This package came directly from China and returning this will cost a fortune. Reference no. Is LF*******514 $84.95 wish they will give me a refund with this defective product.
We've bought several items so far, & have not been disappointed with any. They have all arrived within the specified time limits, & usually before the expected delivery date. No need for returns or exchanges to this point. Will continue to shop with them.
The dress I ordered is amazing (I ordered Ocean Blue) and even better than it looks in the photo. It is beautifully made and fits like a glove! Thank you to each person who was involved in its creation. My experience from the start to the finish was superb. I am in the customer service industry and I am impressed!
I was worried that buying shoes without trying them on wasn't a very good idea, but I have to say these shoes fit well and are comfortable and hold the foot well. I bought 4 pairs of dancing shoes in all and I am very pleased, also I have to say that LightInTheBox have been excellent, great communications via messages and I can't fault them. Thank you, I look forward to dancing with my new shoes and I will be buying from you again!
Cannot get the 5 star excellent to record above but i want you to know that I am delighted with everything
I have had pretty good luck shopping from Light In the Box. They have really good sale prices, and some unique items!
I absolutely love the traditional Jacquard floral cut velvet table runner. It looks so pretty on my cherry wood dinette. Excellent product!
I was very pleased with every step of the process. They allow you to put in your own measurements and have a detailed guide to show you how to measure. The dress fit perfectly and was extremely well made. I will definitely be buying more from LITB!
I couldn't believe the prices! I got 2 watches, 2 bracelets and 1 set of Professional Makeup Brushes for less than 35.00 USD & FREE Shipping! I didn't pay extra for fastest delivery and was expecting my package to arrive one month after my purchase since it says on the webpage that it takes 10-20 business days, but surprise!... It only took 10! So if you're in no hurry to get your items free shipping might work for you. The quality of the products is excellent! I'm recommending this site to all my friends and family.
A gorgeous dress! Custom ordered for my measurements & very well made! Ordered six weeks prior to event & arrived in Australia with plenty of time to spare. Very happy with Light In The Box.
Met my expectation. Its precisely how it was described and delivery was as promised. I will definitely order similar product and recommend to my friends
As always, a prompt and efficient company to deal with. Problem solving is again, efficient and continues to a satisfactory resolution. Will buy again from them with confidence.
Amazing loved all the products I've brought so far and can't wait to purchase more:-)
I love this site :) Good products, great customer support and excellent overall experience. This is one of my favorite sites for online shopping ever.
Very nice brooch, i am very satisfied, thanks for that... look same as a pictures
My experience with lightinthebox is overall good^_^
I have ordered personal items from Lightinthebox and i did not have any problems, with shipping and quality of the products. Their products are so mouth droping that i could not believe my eyes. Excellent service quality as well
Is been a good ride so far no doubt about it.
I have always found the products that I have purchased to be as they are shown on this site.
I can dance with beautiful products now, and I can't wait for my next shipment to arrive!
You can dance with rainbows too!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roy,
We are sorry for all the inconvenience first. Any questions concerning your order, you may log in and submit a ticket to contact our customer service for help. They will let you know how to return the stuff and get the refund. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Thanks for shopping with us!
Sincerely,
Lightinthebox