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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Very nice brooch, i am very satisfied, thanks for that... look same as a pictures
My experience with lightinthebox is overall good^_^
I have ordered personal items from Lightinthebox and i did not have any problems, with shipping and quality of the products. Their products are so mouth droping that i could not believe my eyes. Excellent service quality as well
Is been a good ride so far no doubt about it.
I have always found the products that I have purchased to be as they are shown on this site.
I can dance with beautiful products now, and I can't wait for my next shipment to arrive!
You can dance with rainbows too!
Always happy with the product, great customer service, fast shipping. Great!
I bought nail art brushes and I'm so happy with them - great quality brushes! They are very easy and comfortable to use even from beginners. Good range of shape and sizes for all kind of nail art. Definitely recommend!
Everything was beautiful. From the dress to the invitations to the reception favors (cake topper, etc.). And at a price you can't beat. Will definitely be shopping again on this site.
Absolutely perfect, very easy to assemble, and the quality is fantastic - very pleased with the items and can't wait for my guests to see them! They're a tiny bit smaller than I thought they would be, but that is my fault for not checking measurements! They're still perfect for my favours, and I am so so pleased with them. Definitely worth the money!
Ordered a dress for £59.00 at the checkout it was then £72.00 then received a text from UPS saying I had to pay another £66.00 in order to import it into the country from china. So in total paid £138.00 for a dress that was originally £59.00
I would recommend this site to my friends It was very quick delivery The product i purchased i was very happy with and was good quality
Very fast, efficient service. Product absolutely perfect. Very happy. Heard about Lightin the Box through friends who have purchased from the site and who are very happy with their purchases.
Buying from Light in the box was a pleasure. The item was exactly as described and the communication with the site representatives was excellent. The ship really fast and the shipping method they offer is great. For sure i will buy again.
I have shopped a couple of times from light in the box and have found great range and prices. Fast shipping and I am in Australia. Great service all round
My experience with LightIntheBox has always been excellent! Their products and delivery service are impeccable! Thanks this website, it gives an opportunity to people with a low budget to finally give themselves something nice.
A beautiful necklace and very creative design and looks great on my wife
Excellent products and services. I live in Barbados and I am never disappointed. The Chinese need to be copied in how they treat customers and in their work ethics
I shop at LightInTheBox regularly - mostly, electronics, parts, gadgets. Never had a real problem - once (many years ago) has some sort of an issue with the order and it was resolved easily and quickly.
Free shipping from China takes a while - that is to be expected, of course. If you want it faster, pay for the faster service instead of b*tching later.
Just bought a swimsuit for my daughter (my first clothing purchase from them, I think). She absolutely loves it. Fairly thin fabric but seems to be of good quality. She checked and it does not go transparent when wet. And a very unique design. Now my other daughters want one!
Love this company! The clothing and accessories are made to my expectations! I got my engagement dress from here, it is stunning! I will recommend this website to anyone and everyone. I got most of my wedding accessories from here: veil, tiara and shoes! Love them all! Their shipping is always on time or sooner, the clothes and accessories are always packed neatly! They're easy to work with and very understanding!
I have not had any bad experience with light in the box.
I absolutely love it! Looking forward to buying more stuff off them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol,
We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it. We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.
Any questions concerning your order, you can log in your account and submit a ticket to contact our customer service people for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Thanks for shopping with us!
Sincerely,
Lightinthebox