On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very pleased with my order. It was well made and excellent value!
I was pleased with the product and the service. Thank you.
Until today, I have purchased two items at Ligtinthebox.com and am very pleased with the quality, price, deliveries and communication. Thank you!
So far I have place a few order from LightInTheBox, response has been good except for the last order which took up more than 1 month to deliver. Goods are deliver in good condition and as advertised. The response from online is quick as well.
I got a beautifully made dress at a great price and it came in a timely fashion. My only complaint is that the underskirt was not as full as I would have liked it to be.
The Lightin TheBox experience is exceptional. The quality of the products is excellent and the customer service is also excellent. With LITB, you get great value for your money with delivery worldwide. This is my favorite online store. Kudos.
I'm glad working with your site
And will tell my family and friends to start searching your fantastic site
Regards
The is is my first time buying anything from a website that has a vast collection of merchandise from large number of sellers. The servicentire was great, delivery date is in accordance of the estimation. Clothing might be a bit off from pictures on the site but quality is good. Just looks a little different that's all. Definitely would buy again from LIB
Item is very good. It is cute and exactly like the picture. The delivery service is fast as well. I received it within the week I ordered only.^^ Happy^^
Order an 8 camera system from them. They charged my account. Then asked for a photo ID and Copies of the CC'd. I told them no. To cancel my order. Which they did. But now they have 225.00 of my money.
I will change the rating as soon as I get my money back!
I have order from lightinthebox since 2011 and i feel happy contacting them
LightInTheBox is an awesome website for online shopping. With regular promotion, quick shipping and a reward system that really make you win over time.
It is, overall, a great shipping experience.
Ordered my wedding dress, two bridesmaids dresses, and 3 evening bags from LightIntheBox.com. Fabrics and construction of everything was exceptional. Delivery was quick and products were well packaged. Only complaint was that we ordered by size rather than by measurements. One of the BM dresses didn't fit. I inquired about returning it, which wasn't an option (but I assumed that based on the return policy posted on their website). However was offered a partial refund so that alterations could be done to the dress. Very quick to reply to my concerns and quickly resolved the issue. Would recommend this site to others!
Cool products at really good prices! Looking for a nifty product that you probably can't find in stores, check out here first!
I love the free regular shipping on the Flash Sale that comes up daily. Lots of good stuffs to order! Their shipment is always delivered as promised.
I'm very happy to deal with LightInTheBox. Fast delivery & high quality products. Communication services are very high. I Recommended to future purchase with you. Thank you once again to lightInTheBox.
I found Light In The Box a great site to order from! The product I order was fabulous! Great price and excellent quality! Product was exactly as shown; it looked just like picture and description.
My new dance shoes were perfect! Thank you. And such a great price!
I was looking for some new modules for my Arduino projects.
I found a lot of devices on LightInTheBox.
Everything was delivered in time, the prices are very attractive, all is fully functioning and of good quality.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Doug,
We are sorry for all the inconvenience. We already replied you the same on Ressellerratings.com. Please understand that we DO NOT ask for photos of your drivers licence or credit card or other photo ID to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, some times there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you would not like to offer the identity, we are not supposed to send your order. Your understanding will be much appreciated. And for your order, we checked just now, we have already finished the refund, please check your account. If you have any other further concerns, please contact our customer service people, they will help you to solve all your problems!
Thanks for shopping with us!
Sincerely,
Lightinthebox