On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love this website! It is amazing and I love that most of the items are free shipping. I only hate that it takes a while for you to receive your items. My overall experience is wonderful I rated 4 stars because of the shipping and processing time being so long.
My experience with lightln the box is good. Now i cant shop on another sites. This shop is very really and good. I love to shop on lightlnthebox
Everything was very good, fast delivery, same items as picture!
The necklace set I bought is real nice. Good color and lightweight. The cost was amazing and free shipping for my first order. I got compliments on it and have told others to check the site.
Beautiful dress that was made to fit me. The fact that it fit was amazing as it is so rare to find something that will fit me. Really quick turn around, especially for something custom altered.
My experience was a good one and I will definitely shop with them again! The quality is great for the price! I would recommend anyone to shop their products!
Wery fast delivery both from China and the European store. I´ve alredy ordered again from The LightInTheBox
Shipping was fast and reliable.
Would surely recommend to friends.
The site is easy to find the merchandise, easy order and fast delivery
I have been shopping from ligthining box almost 4 year now, never had any problem.
This online shopping site has many Funky products, and price are unbeatable!
Reliable when it comes to delivery, good quality items that last longer, and the staff members are always there for help.
Light In The Box is an excellent online shoppining. Quick updates and shipment and good products. I will continue to use it and I have recommended it to family and friends. They are astonished at the goods I have recieved when they have seen them and love them as much as I do.
Although there was a problem with delivery, they helped me right away. The necklace i got was pretty and the price was unbelievable! I recommend to my friends.
I have been ordering from LightintheBox for over 2 years now and have also shared this site with family and friends. Sells most of everything you could have ever dreamed of for reasonable prices. Quck responsive resolution as well for any issues we have experienced.
I was very happy with the dress that I ordered and it arrived faster than I had expected. I will recommend this site to others. I had a great experience. Thank you light in the box!
All orders have been dealt with quickly and my orders all arrived very well packaged, and complete, and all items really good quality. I will be using this site again and again.
The dress was beautiful and very well made. I am very happy with it. I will be ordering more from this vendor.
I bought DVR + 4 cameras IR cables included: this is very good experience, very fast shipping.
I recommend LIGHTINTHEBOX 100%
I like this website very much, beasuse they warrant quick delevering,
I can pay with credit card and there is a reward system.
Good product. Fast Delivery. Good site. I recommend you to buy from this site because it is a good one.
They have been very helpful and responsive. Very happy!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members