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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My experience with " LightInTheBox" is very good. They are responsible, protect interest of customers, and sellers. In the end everybody is satisfied. The only thing, I would give an objection is, for example, if one bag cost on sale 5 dollars, shipment for that bag is 42 dollars, so is not worth it. On the other hand, there are free shipping items... To conclude, in my experience doing business with light in the box, was very good as I already sad on the beginning.
Great! Although company is based in China they ship quickly and offer very unique but high quality items at a great price.
Great items, always as described. Great seller with a lot of items.
One of the best online shops which is providing products on discounted price and also giving lots of option to choose from, delivery was very fast and free. I will buy more products from them in the future, they are a great company!
Good website. I ordered cosmetics and closes. Quality is good, but small size. I would like to see more photo of products
Brushes arrived quickly and im extremely happy with them. They are so soft and of very good quality
For the second time I bought e new phone with LitB, this time a WAVE S5 5.1" I9600 Android 4.4 3G and a cover. Great phone, all features as described; cover even nicer than showed in the pics. My both experiences with LitB have been excellent, products arrive on time, quality is great, very nice price. LitB is a trustful site, they are professional and correct. I would recommend this site to everybody who wants to buy a good product in good price.
I ordered a set of stretched canvas prints, they matched the picture 100% and from order placement to delivery (Melbourne, Australia) it was 6 days. I will definitely be using LightIn TheBox on a regular basis. Excellent service received.
The objects on LTB are sufficient, I always can find what I need.
The expected deliver is quick, but others are not that pleasant.
I have been ordering clothes and bags from light from since 2 months. I am very satisfied with the quality of the products and the delivery time. I can just recommend to orde4r from LightBox. It will make your purchase more enjoyable. Mara
Here is your previous review on our site for reference: I was so afraid to order this dress... and I guess anything. Unfortunately I had a bad experience with a site like this, I order my wedding dress from them, without checking to see if they were legit... and I receive something horrifying. After I read all the reviews here, check them on Google, see the movie on YouTube... I wanted to take another chance... and boy am I happy I did it. This dress only had reviews but nobody posted the pictures... well here they are... I am a size 16 and I didn't know if it will work out fine in the end... but it did... I only have to make it a little shorter and I'm thinking if I should close the back or not... The material was exceptionally good, the small details were the same... it looks like a very expensive dress. I will buy more dresses from here... they are very good. Please take notice that I payed custom almost as much as I payed for my 2 dresses... but what can I do...
I can't begin to tell you how much I love my new phone. Everyone I share my experience with on lightinthebox.com have also fallen in love with the site too. I will keep this site in my "FAVORITES" always.Of course, I will be ordering again this week. I'm in love lightinthebox. Com. Muah!
It was easy to rate and everything is laid out for consumers to express their opinions. The overall experience as a consumer was very good. Low cost items. Better quality than you would imagine.
Supper cute and the fabric is amazing i got a better expectation out of it then i thought i was going to get, differently going to buy more.
I have bought from this site many times and every product is excellent quality, a great fit and has been delivered on time.
I have had a great experience shopping on lightinthebox and I find them to be very professional and the communication is surberb
Have purchased several items from LightinTheBox, been very pleased with the whole experience, the items were excellent value for money as were the postage, packaging and delivery, looking forward to further shopping with you, many Thanks.
Lovely product. Well packaged and delivered efficiently. Thank you
Very good site for just about anything everything. Have only had good experiences with them
Outstanding! Quick delivery, great prices, fabulous items. Very happy with delivery tracking. I recommend you to my friends!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne,
Thanks for your review. You said you had good experiences with us and our site was good. We have no idea why you just gave us ONE-STAR. Could you kindly change the star for us? Your review is very important for us!
Thanks!
Lightinthebox