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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I find this site is very easy to find thing, the shipping cost is affordable and delivery time is awesome
This is a fantastic site, I ordered two chandeliers and I love, love, love, my chandelier, it makes my house looks grand, when it is on it throws an absolutely beautiful shadow on the ceiling and the surrounding walls, and it is very bright. I am using 40 watt bulbs. The shipping was very fast and I am in love with this site
They have great offers and the prices are compared to other ones really good.
Super site, great deals and selections, easy to use and quick delivery.
Shopping with your website is easy and with a huge selection all shopping can be done on one website. Payment is easy and a good follow up system is in place to check on felivery of your order. I would recommend to anyone.
All products are beautiful and displayed really well, all pictures are really clear
I think this is the best experience i ever had. With superb helpful communication with the team about price and departure of my parcel, they always gave me positive response and i got my parcel right in time.
Great, All the products I have purchase where of good qauilty. Both my wife and daughter are very pleased with them. Excellent price.
My genral experience with Lightinthebox.com has been excellent. Timely delivery of quality merchandise at a reasonable price.
The item came here with no damage and it was the same as on the pictures.
Great product, just as described! My fish and plants enjoy this additional lighting.
I really love this internet shop! Good deals and a excellent and smooth process of delivering all my orders, quite fast as well! A+
Great product as described, very cheaper than the local market, very happy with the Customer services support provided. Would like to do the business again.
The wig came in good shape and fast. I appreciate it=). Now I just have to style it. A+
I bought 2 items. One of them was perfect, the other had a defect. I contacted the site and within 2 days I was given a full refund without having to send back the product. This is a very professional site with fast delivery and fast communication!
Very easy to order, great selection of products, great price and the quality of the product very good with the added bonus that my wife loves her new present.
I have enjoyed looking at all he merchandise you offer and I share with all my friends.
Although for one picular item, the shipping process time more time then it should have... the item arrived at destination in one piece and worked perfectly. I'm very please with my purchase. Thank you LITB.
Here is your previous review on our site for reference: Although we had drama's regarding delivery, the dress is Amazing! So much better than the picture. Thank you for your constant contact. I totally recommend anyone using the size guide and taking measurements. My dress fits me like a glove and I don't have the perfect body. Extremely happy now its here.
This dress is exquisite! I was overwhelmed when I put it on. The quality is superb and it fits beautifully! Thank you sooooooooooo much for providing a gorgeous gown at a reasonable cost. I couldn't be happier! :)) )))
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members