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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I was really very pleased with my experience purchasing products from LightInTheBox.
All was send and received ahead of scheduled times and even when I had a small problem with an error at the shipping address, their response was immediate and extremely accurate.
Again, Thank you very much LightInTheBox and I will keep on purchasing from you in the future.
I had ordered a Fishing Bait from Light in the box site and selected the shipping mode and it came within the period mentioned and the product is awesome as it looks so real... i loved it.
Markup brushes very good brushes im delighted with them
I bought this ivory lace jacket to wear with my strapless wedding dress and it is just perfect! So well made, good quality, fits perfectly and looks wonderful! Cannot thank you enough :)
Everything I bought was excellent! Shipping was fast! Unbeatable prices and I can't wait to buy more for myself as well as my family!
Very happy with purchase, dresses well made and promptly delivered. Dresses were custom made and very good fit, will definitely use lightingthebox again
Работой сайта очень довольна. Нравится товар, который предлагается здесь. Покупаю одежду дочке - все, что выбираю - подходит ей, хорошо садится по фигуре, дочка очень довольна, качество шитья не вызывает нареканий. Товар упаковывается хорошо и очень быстро доходит.
Уже рекомендовала сайт сыну и он, сделав покупку, остался доволен и качеством полученного и быстротой доставки.
С удовольствием буду пользоваться услугами сайта и дальше.
Спасибо все за хорошую работу!
I have been shopping from LightinTheBox for a few months. It is my favorite place for jewelry. The prices are low and the merchandise is fabulous.
Excellent selection of products available, website easy to negotiate
http://www.lightinthebox.com/sabas-perfect-cover-blemish-liquid-cream-foundation-4-colors-to-choose_p*******.html
Perfect for preparing the skin before makeup.
I selected the items I wanted, paid for them, they arrived as described. The shipping took a little longer than expected, but all in all wholly satisfied with this service.
Always love to shop with lightinthebox, com because i find product that are hard or too expencive in america, not to mention they always have great sales and awesome costumes
I ordered a bouquet that was lovely and didn't check the delivery date properly. When I finally checked it and saw the shipping date was going to be on my wedding day. I contacted light in the box with another item for replacement and they did a good job by getting my things to me for my big day. Tx light in the box. I will be walking down the Isle with a smile Tomorrow
LOVE LOVE LOVE these booties! So comfortable & well made. I will definitely be buying more shoes from them!
My purchasing experience@ light in the box is great. While I found 2 missing items and reports. They
Are very good service and handling refund for me.
I like to repeat a new order last night!
Canada
Elsa
There is really good customer support and it's safe even when you get some issue with order! I recommend LightIn TheBox!
Great site and andriod app. The only neg. Comment I have is sometimes it takes longer to recieve the merchandise than I had hoped.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

