Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow George K.
Unfollow George K.
Share Review
Report Review

I was really very pleased with my experience purchasing products from LightInTheBox.
All was send and received ahead of scheduled times and even when I had a small problem with an error at the shipping address, their response was immediate and extremely accurate.
Again, Thank you very much LightInTheBox and I will keep on purchasing from you in the future.

Date of experience: August 17, 2014
India
1 review
0 helpful votes
Follow Vinod C.
Unfollow Vinod C.
Share Review
Report Review

I had ordered a Fishing Bait from Light in the box site and selected the shipping mode and it came within the period mentioned and the product is awesome as it looks so real... i loved it.

Date of experience: August 17, 2014
Ireland
1 review
0 helpful votes
Follow ann h.
Unfollow ann h.
Share Review
Report Review

Markup brushes very good brushes im delighted with them

Date of experience: August 17, 2014
Australia
1 review
0 helpful votes
Follow Siranne H.
Unfollow Siranne H.
Share Review
Report Review

I bought this ivory lace jacket to wear with my strapless wedding dress and it is just perfect! So well made, good quality, fits perfectly and looks wonderful! Cannot thank you enough :)

Date of experience: August 17, 2014
Canada
2 reviews
1 helpful vote
Follow Sandra B.
Unfollow Sandra B.
Share Review
Report Review

Everything I bought was excellent!
August 18, 2014

Everything I bought was excellent! Shipping was fast! Unbeatable prices and I can't wait to buy more for myself as well as my family!

Date of experience: August 17, 2014
Ireland
1 review
0 helpful votes
Follow Kathy K.
Unfollow Kathy K.
Share Review
Report Review

Very happy with purchase, dresses well made and promptly delivered. Dresses were custom made and very good fit, will definitely use lightingthebox again

Date of experience: August 17, 2014
RU
1 review
0 helpful votes
Follow Tatiana M.
Unfollow Tatiana M.
Share Review
Report Review

Работой сайта очень довольна. Нравится товар, который предлагается здесь. Покупаю одежду дочке - все, что выбираю - подходит ей, хорошо садится по фигуре, дочка очень довольна, качество шитья не вызывает нареканий. Товар упаковывается хорошо и очень быстро доходит.
Уже рекомендовала сайт сыну и он, сделав покупку, остался доволен и качеством полученного и быстротой доставки.
С удовольствием буду пользоваться услугами сайта и дальше.
Спасибо все за хорошую работу!

Date of experience: August 17, 2014
California
2 reviews
1 helpful vote
Follow Rosa M.
Unfollow Rosa M.
Share Review
Report Review

I have been shopping from LightinTheBox for a few months. It is my favorite place for jewelry. The prices are low and the merchandise is fabulous.

Date of experience: August 17, 2014
GB
1 review
0 helpful votes
Follow Archie M.
Unfollow Archie M.
Share Review
Report Review

Excellent selection of products available, website easy to negotiate

Date of experience: August 17, 2014
Spain
1 review
0 helpful votes
Follow Clara S.
Unfollow Clara S.
Share Review
Report Review

http://www.lightinthebox.com/sabas-perfect-cover-blemish-liquid-cream-foundation-4-colors-to-choose_p*******.html

Perfect for preparing the skin before makeup.

Date of experience: August 17, 2014
GB
1 review
3 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

I selected the items I wanted, paid for them, they arrived as described. The shipping took a little longer than expected, but all in all wholly satisfied with this service.

Date of experience: August 16, 2014
Texas
1 review
1 helpful vote
Follow christopher c.
Unfollow christopher c.
Share Review
Report Review

Always love to shop with lightinthebox, com because i find product that are hard or too expencive in america, not to mention they always have great sales and awesome costumes

Date of experience: August 15, 2014
Canada
1 review
0 helpful votes
Follow ivorine h.
Unfollow ivorine h.
Share Review
Report Review

I ordered a bouquet that was lovely and didn't check the delivery date properly. When I finally checked it and saw the shipping date was going to be on my wedding day. I contacted light in the box with another item for replacement and they did a good job by getting my things to me for my big day. Tx light in the box. I will be walking down the Isle with a smile Tomorrow

Date of experience: August 15, 2014
New Zealand
1 review
0 helpful votes
Follow Jenny D.
Unfollow Jenny D.
Share Review
Report Review

Amazing
August 15, 2014

Amazing. Love it. Would have like less eye shadow brushes.

Date of experience: August 15, 2014
California
1 review
2 helpful votes
Follow Mirna H.
Unfollow Mirna H.
Share Review
Report Review

LOVE LOVE LOVE these booties!
August 15, 2014

LOVE LOVE LOVE these booties! So comfortable & well made. I will definitely be buying more shoes from them!

Date of experience: August 15, 2014
Canada
1 review
0 helpful votes
Follow Elsa W.
Unfollow Elsa W.
Share Review
Report Review

My purchasing experience@ light in the box is great. While I found 2 missing items and reports. They
Are very good service and handling refund for me.

I like to repeat a new order last night!
Canada
Elsa

Date of experience: August 15, 2014
Bulgaria
1 review
2 helpful votes
Follow Viktor G.
Unfollow Viktor G.
Share Review
Report Review

There is really good customer support and it's safe even when you get some issue with order! I recommend LightIn TheBox!

Date of experience: August 15, 2014
Saudi Arabia
1 review
0 helpful votes
Follow R A.
Unfollow R A.
Share Review
Report Review

It is very good..
August 15, 2014

It is very good. Thanks. I definitely recommend it.

Date of experience: August 15, 2014
Florida
1 review
0 helpful votes
Follow Simone D.
Unfollow Simone D.
Share Review
Report Review

Great site and andriod app
August 15, 2014

Great site and andriod app. The only neg. Comment I have is sometimes it takes longer to recieve the merchandise than I had hoped.

Date of experience: August 15, 2014
Slovenia
1 review
1 helpful vote
Follow zde m.
Unfollow zde m.
Share Review
Report Review

Items as described
August 15, 2014

Items as described. Very quick delivery to Europe.

Date of experience: August 15, 2014