Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

North Carolina
1 review
1 helpful vote
Follow Bobbie M.
Unfollow Bobbie M.
Share Review
Report Review

Love this web site
September 23, 2014

Love this web site. The company is fast in delivery and fast in getting refunds/returns completed. I would highly recommend this site.

Date of experience: September 23, 2014
Ireland
1 review
2 helpful votes
Follow Brigid R.
Unfollow Brigid R.
Share Review
Report Review

Purchased a pair of shorts
September 23, 2014

Purchased a pair of shorts. Excellent quality in material and finish

Date of experience: September 23, 2014
Sierra Leone
1 review
1 helpful vote
Follow Kultumi B.
Unfollow Kultumi B.
Share Review
Report Review

While I was planning my wedding, a friend recommended LITB. When I saw the prices and the products, I was like it's too good to be true. I was a bit skeptical until I spoke to one of their agents. She was very professional and gave me the confidence I needed. From that point every went smoothly, from payment to shipment and delivery. Everything was great. Now all my friends know about LITB.

Date of experience: September 23, 2014
Massachusetts
1 review
1 helpful vote
Follow Susan R.
Unfollow Susan R.
Share Review
Report Review

Very pleasant
September 23, 2014

Very pleasant. Shipping was fast and the products were of great quality.

Date of experience: September 23, 2014
Nevada
1 review
1 helpful vote
Follow Leon B.
Unfollow Leon B.
Share Review
Report Review

LightInTheBox is a great site!
September 23, 2014

LightInTheBox is a great site! I have yet to have any issues and I plan to buy from here.

Date of experience: September 23, 2014
Canada
1 review
2 helpful votes
Follow Shanna S.
Unfollow Shanna S.
Share Review
Report Review

This is a very professional company
September 23, 2014

This is a very professional company. The items are high quality and are delivered as advertised. Will definitely continue to shop here.

Date of experience: September 23, 2014
Ireland
1 review
1 helpful vote
Follow Agnieszka K.
Unfollow Agnieszka K.
Share Review
Report Review

I really like their products, they are mostly full of reviews, what is very handy.
I appreciate their customer service. I am always telling my friends and family about lightinthebox.com as it is great page with huge assortment, and good values

Date of experience: September 23, 2014
GB
1 review
1 helpful vote
Follow Bogdan B.
Unfollow Bogdan B.
Share Review
Report Review

Excellent service
September 23, 2014

Excellent service. Product which I've bought (cell phone and accessories) arrived in time. Which is even more important, description and features on the seller website were very precise and accurate. Cell has got everything what's been promised.

Date of experience: September 23, 2014
Arizona
1 review
2 helpful votes
Follow James J.
Unfollow James J.
Share Review
Report Review

Light In The Box provides good quality merchandise for extremely low prices. The wait may be a little longer than a local vendor, and the quality may be a LITTLE lower than the name brand item, but the low price and huge selection make it worth the wait.

Date of experience: September 23, 2014
Idaho
1 review
1 helpful vote
Follow Jo P.
Unfollow Jo P.
Share Review
Report Review

Flower girl basket that was ordered was exactly as pictures and shipped well and in a timely fashion. Wonderful first experience!

Date of experience: September 22, 2014
California
1 review
2 helpful votes
Follow jose r.
Unfollow jose r.
Share Review
Report Review

I havent had a bad experience been buying since 09 and will continue to buy...

Date of experience: September 22, 2014
South Africa
1 review
1 helpful vote
Follow Boitshwarelo M.
Unfollow Boitshwarelo M.
Share Review
Report Review

Good quality material used on products
September 22, 2014

Good quality material used on products. (Total quality management performed on products.)

Received my package expediently and was able to track ones package online.

Date of experience: September 22, 2014
New York
1 review
1 helpful vote
Follow toni r.
Unfollow toni r.
Share Review
Report Review

Great experience got my order on time and it was all beautiful would recommend this site for any occasion

Date of experience: September 22, 2014
Canada
1 review
1 helpful vote
Follow Anthony D.
Unfollow Anthony D.
Share Review
Report Review

I ordered a cover for a Kobo reader and got the package in the time you said I would get it and in very good condition. So far, all the products I have bought from LightIn the Box have been good quality and delivered in the time you specified.

Date of experience: September 22, 2014
Texas
1 review
1 helpful vote
Follow amber j.
Unfollow amber j.
Share Review
Report Review

Very good website to order stuff from
September 22, 2014

Very good website to order stuff from. I have yet to be disappointed from anything I have bought on this site and most things have free shipping. Be willing to wait for your order though as it takes around 20 days shipping. Concidering its coming from overseas I dont think thats actually too bad of a wait time myself.

Date of experience: September 22, 2014
GB
1 review
1 helpful vote
Follow dennis o.
Unfollow dennis o.
Share Review
Report Review

I have bought quite a few items from lightinthebox all items came in good time well packed and clearly marked. I cant understand how the good quality items are so cheap. I recommend lightithebox to all my family and friends I have been pleased with everything I have bought, thanks very much dennis oneil.

Date of experience: September 22, 2014
GB
1 review
1 helpful vote
Follow Jenni H.
Unfollow Jenni H.
Share Review
Report Review

Beautiful but needs a plain black dress underneath!

Date of experience: September 22, 2014
Italy
1 review
1 helpful vote
Follow jing h.
Unfollow jing h.
Share Review
Report Review

I would recommend to all who are buying online because the product is real and it delivered exactly the date they have give.

Date of experience: September 22, 2014
GB
1 review
2 helpful votes
Follow Nikky N.
Unfollow Nikky N.
Share Review
Report Review

Their product is good but i have communication problems with lightinbox. Like now my ticket was close i can't ask questions to get more details on products and their is no instruction on how to open a new ticket

Date of experience: September 22, 2014
Missouri
1 review
2 helpful votes
Follow Vanessa M.
Unfollow Vanessa M.
Share Review
Report Review

Everything I have been told would happen
September 22, 2014

Everything I have been told would happen. Dresses are beautiful and fit perfectly. The helpdesk was also great to work with.

Date of experience: September 22, 2014