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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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I'm in love with my new Cubot X6...
September 22, 2014

I'm in love with my new Cubot X6... first of, shipping and delivery was great (took 10 days which was fine) with no mishaps; packaging was awesome and contained everything specified. The phone is really lovely and quite riveting, considering the size and make; screen quality nice; camera is great... thumbs up Light in the box!

Date of experience: September 22, 2014
Spain
1 review
2 helpful votes
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Very good service and excellent quality goods, so i have ordered more equipment. I just wish LightInTheBox had a easier facility where one could contact them to question, inform, add to or alter an order, (exmpl: change colour of bicycle helmet before it has been sent) within a reasonable time period. However that's my failing for being a bit scatty, but it would help.

Date of experience: September 22, 2014
Australia
1 review
2 helpful votes
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Excellent customer service. Had initial system issues with ordering but live chat was very helpful,. Ordered 25 items-90% were fabulous and reasonable too. Will definetly recommend light in the box to all!

Date of experience: September 21, 2014
Pennsylvania
1 review
1 helpful vote
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It is an amazing site with so much to choose from. I purchased my wedding dress with customized measurements and it fits perfectly. No alterations need to be done. Additionally, the shipping was within reason. It takes a few extra days to do customized measurements but nothing to where it was an extreme waiting time.

Site for reference: Simple and matches lace dress.

Date of experience: September 21, 2014
Arkansas
1 review
1 helpful vote
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The shorts are very nice and they arrived in perfect condition. Many thanks.

Date of experience: September 21, 2014
GB
1 review
1 helpful vote
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One of the best overseas websites I've ever used from the communication down to the price, and even the packaging with the extra foam padding. Is not the first time and certainly will not be the last time I use them. I cannot reccomend light in the box enough

Date of experience: September 21, 2014
Australia
1 review
1 helpful vote
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All the products I have bought from LightInTheBox were all brilliant. The clothing, although hard to get the ones you like, were great. Only one mishap of size, but it was a really nice material. The service is excellent, they are willing to solve any problem in an orderly manner.

Date of experience: September 21, 2014
Malta
1 review
1 helpful vote
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I'm very glad to buy from LightInTheBox on a regular basis. Satisfied with the products and the service as a whole packet. I look forward for more business.

Date of experience: September 21, 2014
Denmark
1 review
1 helpful vote
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Really good experience, even i had a problem they been open to help me. Nice clothes like to shopping on this web site. Items look like on the picture.

Date of experience: September 21, 2014
Canada
1 review
2 helpful votes
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Good Service, Fast Shipping., did not even need to contact customer service, everything as planned just like the website says.

Date of experience: September 21, 2014
Slovakia
1 review
1 helpful vote
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I am satisfied with my LightInTheBox.com purchase.the product i ordered is sooo beautiful. Realy like it.the quality is high. I also appreciate the excellent customer service. They take great effort to help the customer. Love shopping with LITB :)

Date of experience: September 20, 2014
Thailand
1 review
1 helpful vote
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Phone I ordered arrived in allotted time and came with charger, earphones, protective case and several screen covers. The phone is amazing at such a good cost. The display is very clear, it is easy to use and has good camera. Far superior to my previous Samsung Pocket phone which cost twice as much. Don't be put off by the unknown brand name this is a super phone thank you very much Light in the Box, great service

Date of experience: September 20, 2014
Czechia
1 review
1 helpful vote
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Looks perfect!
September 19, 2014

Looks perfect! Can´t wait to give it to my friend as a gift.
Highly recommend. Thank you :)

Date of experience: September 19, 2014
New York
2 reviews
3 helpful votes
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Omg, I love this site
September 19, 2014

Omg, I love this site. Easy buying experience. The merchandise are all wonderful.
Delivery is fast and every item is packed individually.

Will continual to shop here.

Thank you

Date of experience: September 18, 2014
Australia
1 review
1 helpful vote
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Light in the box is always very helpful, the products I receive are good quality, and they have a great range of everything.

Date of experience: September 18, 2014
Colorado
1 review
2 helpful votes
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This is a very cool bracelet
September 19, 2014

This is a very cool bracelet. Nice quality and very attractive. The ordering and receiving were easy, accurate and I am very pleased with the whole transaction. Thank you!

Date of experience: September 18, 2014
Texas
1 review
1 helpful vote
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I love light in the box
September 18, 2014

I love light in the box. The site is very clear cut and has a wide variety of elegant and amazing products for anyone and any occasion for an affordable price. The shipping was fast and the over all quality was exquisite. I will return for more purchases in the future. I am one proud Bride.

Date of experience: September 18, 2014
Belarus
1 review
1 helpful vote
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Fast delivery and nice service
September 18, 2014

Fast delivery and nice service. From time to time they have good discounts.

Date of experience: September 18, 2014
Louisiana
1 review
1 helpful vote
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The dress is of high quality and very beautiful. I would recommend to order at least one waist size larger because it comes out very small. I assume this is because the material has multiple/thick layers taking up lots of space and room to breathe. It is slightly too small for me but I can still wear it. I would recommend this dress because of its stunning beauty.

Date of experience: September 18, 2014
Ireland
1 review
1 helpful vote
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Hi, My experience with LightIn TheBox is first class, GREAT service, very happy with anything I have ordered and have told all my work mates and friends about the site...

Date of experience: September 18, 2014