On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great easy ordering process. The product was as advertised and works great!
Highly efficient with regard to ordering, delivery, and followup.
Good product, perfect delivery, very happy with this
Amazing, good quality and great customer service :)
Arrived in good time, packaged very well, good quality T-shirt.
Thank you
I have been with this company for so long now, and their very reliable, sinc e then they never let me down
I love light in the box! The website works great and they have amazing stuff!
This site is just amazing. I started to buy before one year and now am addicted to this site. The products are good in quality and in color or shape and the price is really good and u can save alot of money by shopping from Light in the box. So thanks alot
It was my first order and I was satisfied with my experience and I don't think it will be the last time.
I expected less but when i received the dress, it so freaked me out, i love it... it is now officially my favorite dress. :D
Here is your previous review on our site for reference: beautiful but the quality is not that good, is very transparent and the size is really strange beacuse is small and is big
Great website. Totally addicted to it. All items are what you'd expect them to be!
Some clothes are smaller fitting than expected but still pretty
Better than expected. Dress fit my daughter nicely. Can't wait to see her in it for her sister's birthday.
It's an amazing website! I love everything I order from then them! The prices are great and the quality of them are incredible. I always find what I need and want in light in the box
I loved the bag that I received and the fact that the shipping was fast! Will shop there again.
Loved the dresses my bridesmaids wore in my wedding.
Great customer service, very happy with shipping time and products! Thank you!
Dress is perfect! Very well made, fabric is comfortable and elegant. I am extremely happy with this purchase and so are my bridesmaids. Thank you!
I am well please with the service from LightInTheBox. I would recommend them to others and I will definitely return to get products again. The delivery time was not long. Packaging was great as well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members