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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I was very pleased with the service and the beautiful pink dress I received for my grand daughter
Great! Easy to use, lots to choose from, great quality
I love light in the box, there customer service is 110% excellent
When i bought this chain and wore it to work, my colleagues were all talking about it. This prompted me to buy ten more chains which am giving as Christmas present. Very nice gold chain.
I was recommended to try this site by my cousin because she bought her makeup brushes and false eyelashes from here, so I did the same. The best thing about the products is that they are actually very close to popular brand names like mac, sephora, etc etc. The products are also given at a MUCH cheaper price even just as low as a buck - if you buy items before a sale ends. They also have good shipping where you are given an option to choose which shipping you want (expedited shipping - recieve item(s) w/in a short amount of days and standard free shipping - takes 10-20 business days). If you are given a wrong item, or item was in a different colour, damaged, lightinthebox will immediately perform a refund for you. Overall, lightinthebox provides excellent service, great products, and fast shipping. I am very pleased with this site and haven't had any issues regarding the items i have purchased so far.
Goods as described, good quality. Size matched to description. Items were packed in solid cartoon box, no custom taxes were charged.
I'm always weary of shopping online. Especially for things as important as bridesmaid dresses. Things can go wrong, or you can change your mind, but this company and the supervisors are so willing to help. They will not stop until their customers are satisfied. I am very impressed with this company. They take care of their customers.
Great site to buy fishing stuff. Possible to find from the greatest to the poorest quality products, but all of them for lower prices.
I bought a 10 pack soft lure that would be at least two times the price in other sites.
Definetly recommended.
Very satisfied with the services provided. The item is absolutely beautiful and the price is right. Will be shopping some more from your wonderful service:-)
I bought a Shawl that was simply stunning! I received so many compliments and everyone wanted to know where I got it from. Great Price and delivery to the US was FAST too!
http://www.lightinthebox.com/gorgeous-chiffon-sleeveless-wedding-special-occasion-shawl-more-colors_p*******.html?utm_campaign=cartcross
I absolutely love LightInTheBox website! I live in the USA so the delivery time is a wait on certain items. However the packaging to delivery was done well and on time. I love the sales to items and cost values are excellent! I will be using this site often and have already spread the word to my friends about how much I love the products to costs.
The products that I ordered in your site were nice and I don't have any worries that I will not receive my orders. The delivery was very good and safe. I am very satisfied with your site. Thanks
I am very delighted to be shopping on LightInTheBox. Their products are amazingly cheap and are always of top quality. Shipping is fast, and Customer Support is very kind and responsive.
I am very happy that I ordered dress from Light in the box.
I love my dress it's very gorgeous :)
This was a beautiful scarf, I purchased this for my sisterinlaw and I know she will love it. It has such vivid colours and it is a quality item. I will purchase more after seeing the quality of this item.
My first shopping experience at LightInTheBox was smooth and good. I finally found and ordered my kind of boots after searching online quite extensively. And I received them and loved them... way better than I expected. Thanks LightInTheBox - will shop and buy again. Keep those discounts coming!
Телефон клёвый, большой яркий экран, отг и т. д. Всё летает и т. п. Приятный пластик задней панели:)
Но есть одна проблема - второй слот симкарты всегда пишет "No SIM card detected":(
Не понятно по чему:(
ЗЫ. 19. 11. 14 проблема разрешилась. У ЭТОГО МАГАЗИНА ЛУЧШАЯ СЛУЖБА ПОДДЕРЖКИ!
I love shopping at LightInTheBox it's an amazing. The prices, range and shipping are reasonable and tracking is super easy. Every day there is something new to entice you.
I would definitely recommend this store to everyone!
Don't have a word! As Tina Turner said "simply the best". I took picture and put it on my profile--soooo many people asked and want to have them-so would like there's going to be more promotions like this! Great quality, soo comfortable and SO GREAT LOOKING-belts I can put to be tiedy and wear with office-style or can loose them and wear casual and messy with some cool evening or daily combination... SIMPLY THE BEST! Love you LightInTheBox
P.s. I also bought them in brown colour for friend and she loves them tooo
Love the coat I bought, quality really nice. Customer service is good.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

