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LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Pennsylvania
1 review
0 helpful votes
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I was very pleased with the service and the beautiful pink dress I received for my grand daughter

Date of experience: November 18, 2014
Australia
1 review
0 helpful votes
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Great!
November 19, 2014

Great! Easy to use, lots to choose from, great quality

Date of experience: November 18, 2014
Ireland
1 review
0 helpful votes
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I love light in the box, there customer service is 110% excellent

Date of experience: November 18, 2014
Wisconsin
1 review
0 helpful votes
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When i bought this chain and wore it to work, my colleagues were all talking about it. This prompted me to buy ten more chains which am giving as Christmas present. Very nice gold chain.

Date of experience: November 18, 2014
Canada
1 review
0 helpful votes
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I was recommended to try this site by my cousin because she bought her makeup brushes and false eyelashes from here, so I did the same. The best thing about the products is that they are actually very close to popular brand names like mac, sephora, etc etc. The products are also given at a MUCH cheaper price even just as low as a buck - if you buy items before a sale ends. They also have good shipping where you are given an option to choose which shipping you want (expedited shipping - recieve item(s) w/in a short amount of days and standard free shipping - takes 10-20 business days). If you are given a wrong item, or item was in a different colour, damaged, lightinthebox will immediately perform a refund for you. Overall, lightinthebox provides excellent service, great products, and fast shipping. I am very pleased with this site and haven't had any issues regarding the items i have purchased so far.

Date of experience: November 18, 2014
Latvia
1 review
1 helpful vote
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Goods as described, good quality
November 18, 2014

Goods as described, good quality. Size matched to description. Items were packed in solid cartoon box, no custom taxes were charged.

Date of experience: November 18, 2014
Georgia
1 review
0 helpful votes
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I'm always weary of shopping online
November 18, 2014

I'm always weary of shopping online. Especially for things as important as bridesmaid dresses. Things can go wrong, or you can change your mind, but this company and the supervisors are so willing to help. They will not stop until their customers are satisfied. I am very impressed with this company. They take care of their customers.

Date of experience: November 18, 2014
Brazil
1 review
0 helpful votes
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Great site to buy fishing stuff
November 18, 2014

Great site to buy fishing stuff. Possible to find from the greatest to the poorest quality products, but all of them for lower prices.
I bought a 10 pack soft lure that would be at least two times the price in other sites.

Definetly recommended.

Date of experience: November 18, 2014
Canada
1 review
0 helpful votes
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Very satisfied with the services provided. The item is absolutely beautiful and the price is right. Will be shopping some more from your wonderful service:-)

Date of experience: November 18, 2014
New York
1 review
0 helpful votes
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I bought a Shawl that was simply stunning! I received so many compliments and everyone wanted to know where I got it from. Great Price and delivery to the US was FAST too!

http://www.lightinthebox.com/gorgeous-chiffon-sleeveless-wedding-special-occasion-shawl-more-colors_p*******.html?utm_campaign=cartcross

Date of experience: November 18, 2014
New York
1 review
0 helpful votes
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I absolutely love LightInTheBox website! I live in the USA so the delivery time is a wait on certain items. However the packaging to delivery was done well and on time. I love the sales to items and cost values are excellent! I will be using this site often and have already spread the word to my friends about how much I love the products to costs.

Date of experience: November 18, 2014
Norway
1 review
0 helpful votes
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The products that I ordered in your site were nice and I don't have any worries that I will not receive my orders. The delivery was very good and safe. I am very satisfied with your site. Thanks

Date of experience: November 18, 2014
Washington
4 reviews
1 helpful vote
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I am very delighted to be shopping on LightInTheBox. Their products are amazingly cheap and are always of top quality. Shipping is fast, and Customer Support is very kind and responsive.

Date of experience: November 18, 2014
GB
1 review
0 helpful votes
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I am very happy that I ordered dress from Light in the box.
I love my dress it's very gorgeous :)

Date of experience: November 18, 2014
GB
1 review
1 helpful vote
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This was a beautiful scarf, I purchased this for my sisterinlaw and I know she will love it. It has such vivid colours and it is a quality item. I will purchase more after seeing the quality of this item.

Date of experience: November 18, 2014
Hawaii
1 review
0 helpful votes
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My first shopping experience at LightInTheBox was smooth and good. I finally found and ordered my kind of boots after searching online quite extensively. And I received them and loved them... way better than I expected. Thanks LightInTheBox - will shop and buy again. Keep those discounts coming!

Date of experience: November 17, 2014
RU
1 review
0 helpful votes
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Телефон клёвый, большой яркий экран, отг и т. д. Всё летает и т. п. Приятный пластик задней панели:)
Но есть одна проблема - второй слот симкарты всегда пишет "No SIM card detected":(
Не понятно по чему:(

ЗЫ. 19. 11. 14 проблема разрешилась. У ЭТОГО МАГАЗИНА ЛУЧШАЯ СЛУЖБА ПОДДЕРЖКИ!

Date of experience: November 17, 2014
Fiji
1 review
0 helpful votes
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I love shopping at LightInTheBox it's an amazing. The prices, range and shipping are reasonable and tracking is super easy. Every day there is something new to entice you.
I would definitely recommend this store to everyone!

Date of experience: November 17, 2014
Croatia
1 review
1 helpful vote
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Don't have a word!
November 17, 2014

Don't have a word! As Tina Turner said "simply the best". I took picture and put it on my profile--soooo many people asked and want to have them-so would like there's going to be more promotions like this! Great quality, soo comfortable and SO GREAT LOOKING-belts I can put to be tiedy and wear with office-style or can loose them and wear casual and messy with some cool evening or daily combination... SIMPLY THE BEST! Love you LightInTheBox
P.s. I also bought them in brown colour for friend and she loves them tooo

Date of experience: November 17, 2014
Florida
1 review
1 helpful vote
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Love the coat I bought, quality really nice. Customer service is good.

Date of experience: November 16, 2014