On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One of last purchase in this shop - two styluses. Good ones, just only for resistive screens. In whole - good shop with kind support.
Always been the best experience & recommended the website to loads of friends who became as addicted as I am. The only issues will be customs clearance but when you think about the amount of savings, light in the box is worth it.
I can not express how happy I am with this dress. I ordered it in black and it is absolutely stunning. The pic does not even do the dress justice. This company never fail's me! The material is awesome as usual and its exactly what I thought I was getting.
Lightinthebox is the best place to shop online. They are reliable no need to be worried of loosing your money, if you are not setisfy with your porchas. I have been buying from here and am realy realy happy with thier service.
If you need good company here you go try lightinthebox with patience and you will always be happy with them. Just you need to be hornest costomer for them and everything will be fine for you and them as well. The good thing is they axcept return and refund you or they can refound you without retuning the product.
Me gusta conprar en lightinthevox por que hay muchas cosas a muy buen precio. Puedo confiar en ellos todo llega en el tiempo mas corto posible y tienen muy buen costumer service.
I really like this bb cream. It looks natual and its very light on the skin. It doesnt really cover up that well but it feels more like a morsturaiser. Overall im very pleased and its a very cute bottle.
Reply Edit
One of my top buys ever, material is soft and sturdy (threading), the red tulle on bottom is soft and flows with the cut of the dress. It fits great and I can’t wait to wear it!
Cheap prices and good quality clothing and handbags though you need to make sure you order the right size as it is Korean size so is very small compared to Australian sizes.
Outstanding delivery in specified timeframe. Quality of merchandise is topnotch. Very pleased with my purchase and the variety on the website.
I absolutely love Lightinthebox! They are cheap, have great products, easy checkout, and fast shipping.
All the product was very very good keep rock lightinthebox...
I just luv this website and I shop here all the time. It's the best site ever and I will continue to use this site an I will tell my friends about this site so that they Xn use it too.
The dress fits perfectly and I love it. It was delivered on time.
Estoy muy contenta con este website ellos si cumplen lo que prometen, la mercancía es increíble, es de primera calidad, yo lo recomiendo al 100 por ciento.
Non consiglio di prendere pantaloni, le misure sono troppo diverse, più piccoli del dovuto, ma facendo l'abitudine e l'occhio è un ottimo sito. Buoni prezzi, buona qualità. E celeri nella risposta.
I learned about Light in the box in 2012 when we were looking for a specific figure skating dress for the National showcase and we were already running out of time. We found the exact one on the website, had a live chat-consultation with a kind customer service agent (no matter the late hour) and ordered it. The dress was delivered just in time for the competition. Since then my teenage daughters joined me in using the site for their small gift purchases and other skating dresses.
We like Light in the box for the variety of products it offers, for the great prices, prompt delivery and the very good customer service. The site expanded a lot and added more technical categories, home decor, etc. Now my husband made his first purchase on your site. You got the whole family!
Isn't it the best compliment for you to have men browsing first Light in the box before they go to Amazon? Or teenagers looking for their prom dress there, too? Yes, we already chose our prom dream dress, it is from Light in the box.
We are happy with our purchases and we are spreading the word.
Thank you.
Vera V.
I liked so much everything what I get, i order more!
Really good you kept me informed of my purchase the whole time.
Really great product too.
I have bought 3 bridesmaid dresses which are all beautiful and of the highest quality. Veil was as described. Customer service was great. I actually added this item to my original order a few days later with no problems
Customer satisfaction seems to be the companies main priority found all staff helpful and always resolved any queries in a timely manner.
This site has great prices, the clothing was lovely and fit great. I've already made my Christmas order.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members