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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Excellent quality as expected. Got to order 2 sizes up to fit.
This is the most amazing website I have ever seen. There are so many products I haven't been able to afford before finding this website, and now I can afford them because they are at such a great value through Light in the Box!
I CANT FAULT LIGHTINTHEBOX. IF YOU LIVE IN THE UK AND ARE WILLING TO WAIT 6 WEEKS FOR YOUR PURCHASE. YOU WILL BE VERY HAPPY.
IF YOU LIKE A BARGAIN YOU WILL FIND PLENTY OF ITEMS ON THIS WEB SITE.{ CLOTHES, BAGS, SHOES, JEWELLERY, WATCHES}
Wonderful quality dresses from light in the box shipped quickly and arrived well packaged. Highly recommend this site and will defo come back!
Lovely prizes, high quality items, very good contact with buyer. Always delivered all information about postage, package and shipping. I will back to LightInThe Box again. Thank you.
The prices are reasonable and for the price you can't beat it. I liked my daughter's neclace so much. I had to order me one.
I ordered the dress in gold and it is amazingly flattering. Gorgeous dress! Very good quality lace and fabric.
Chosen the wrong size needed to send back! Customer service was great!
LightInTheBox offer a user-friendly web site and online shopping is simple and uncomplicated. They offer a huge variety of products and each one of my purchases has been of a reasonable quality and well made. Their prices are very competitive and their Super Saving shipping costs are fantastic.
Service was fast and very satisfied with the earring I ordered. It's elegant and beautiful pair of earring
Exactly as pictured in the website. Love the clothing material, not too transparent and neat stitching too. Quite satisfied.
Very interesting
Always like visiting the site to view bargains
Hi there the parcel arrived this morning I was most surprised, I was not expecting it for another 1 or 2 weeks very happy with the contents. Quality was as expected. Connected the cameras and a monitor unit working well but have not fitted a hard drive yet Very easy to set up
We purchased 4 of these light fittings and we are more than happy with them. They are 4w per light and are adequate for what we needed. However, if you want them as a main light, then being 4w each they most probably would not be of any use. We just love them. Here in the UK we have found nothing at all anywhere near as good and as different.
Lovely bedding set! I like the idea of being able to use the zippered bed cover with my other bedspreads. By putting the zippered cover over another bedspread, I can change the 'theme' in my bedroom back & forth! Great price what you get. Although the shipping was quite high as it is shipped from China; other than that I am very happy with this set.
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I was surprise at the quick response from my ticket, and delivery was on time. Excellent
Always been the best experience & recommended the website to loads of friends who became as addicted as I am.
Good communication, excellent ( and cheap) products. I am more than pleased. I would definitely recommend anyone to visit LightInTheBox. A+
This was my first time ordering from a company directly located in Asia, so I was a little hesitant about the sizes, but the site provided a size chart and the reviews of customers on certain products were very helpful. I ordered 6 items from Light in the Box and was very happy with all of them. I will be ordering from them again in the future! (:
Not happy with a few parts of my order and cannot find how to submit a ticket to customer care. Really would not recommend this company. It's fine if order is ok but when u try complain about an order it is impossible!
I purchases a few items from the site for my wedding, the items were shipped and received long before the estimated date and though I had make an error with some of the personalized items, the customer service and quick delivery really wowed me. Thank you light in the box! Will definitely recommend.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Sincerely,
Lightinthebox