Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Michel G.
Unfollow Michel G.
Share Review
Report Review

Excellent quality as expected
November 20, 2014

Excellent quality as expected. Got to order 2 sizes up to fit.

Date of experience: November 20, 2014
Indiana
1 review
1 helpful vote
Follow Brittany H.
Unfollow Brittany H.
Share Review
Report Review

This is the most amazing website I have ever seen. There are so many products I haven't been able to afford before finding this website, and now I can afford them because they are at such a great value through Light in the Box!

Date of experience: November 20, 2014
GB
1 review
0 helpful votes
Follow YVONNE D.
Unfollow YVONNE D.
Share Review
Report Review

I CANT FAULT LIGHTINTHEBOX
November 20, 2014

I CANT FAULT LIGHTINTHEBOX. IF YOU LIVE IN THE UK AND ARE WILLING TO WAIT 6 WEEKS FOR YOUR PURCHASE. YOU WILL BE VERY HAPPY.
IF YOU LIKE A BARGAIN YOU WILL FIND PLENTY OF ITEMS ON THIS WEB SITE.{ CLOTHES, BAGS, SHOES, JEWELLERY, WATCHES}

Date of experience: November 20, 2014
GB
1 review
0 helpful votes
Follow Nicci s.
Unfollow Nicci s.
Share Review
Report Review

Wonderful quality dresses from light in the box shipped quickly and arrived well packaged. Highly recommend this site and will defo come back!

Date of experience: November 20, 2014
GB
1 review
0 helpful votes
Follow Dorota M.
Unfollow Dorota M.
Share Review
Report Review

Lovely prizes, high quality items, very good contact with buyer. Always delivered all information about postage, package and shipping. I will back to LightInThe Box again. Thank you.

Date of experience: November 20, 2014
Wisconsin
2 reviews
0 helpful votes
Follow Joy S.
Unfollow Joy S.
Share Review
Report Review

The prices are reasonable and for the price you can't beat it. I liked my daughter's neclace so much. I had to order me one.

Date of experience: November 20, 2014
Texas
1 review
1 helpful vote
Follow Laura T.
Unfollow Laura T.
Share Review
Report Review

I ordered the dress in gold and it is amazingly flattering. Gorgeous dress! Very good quality lace and fabric.

Date of experience: November 20, 2014
GB
1 review
0 helpful votes
Follow Rinalds R.
Unfollow Rinalds R.
Share Review
Report Review

Chosen the wrong size needed to send back! Customer service was great!

Date of experience: November 20, 2014
Australia
2 reviews
1 helpful vote
Follow Ruth D.
Unfollow Ruth D.
Share Review
Report Review

LightInTheBox offer a user-friendly web site and online shopping is simple and uncomplicated. They offer a huge variety of products and each one of my purchases has been of a reasonable quality and well made. Their prices are very competitive and their Super Saving shipping costs are fantastic.

Date of experience: November 20, 2014
California
1 review
2 helpful votes
Follow Fnu J.
Unfollow Fnu J.
Share Review
Report Review

Service was fast and very satisfied with the earring I ordered. It's elegant and beautiful pair of earring

Date of experience: November 19, 2014
Indonesia
1 review
1 helpful vote
Follow Dewi M.
Unfollow Dewi M.
Share Review
Report Review

Exactly as pictured in the website
November 20, 2014

Exactly as pictured in the website. Love the clothing material, not too transparent and neat stitching too. Quite satisfied.

Date of experience: November 19, 2014
Australia
2 reviews
2 helpful votes
Follow Jim E.
Unfollow Jim E.
Share Review
Report Review

Very interesting
November 20, 2014

Very interesting

Always like visiting the site to view bargains

Hi there the parcel arrived this morning I was most surprised, I was not expecting it for another 1 or 2 weeks very happy with the contents. Quality was as expected. Connected the cameras and a monitor unit working well but have not fitted a hard drive yet Very easy to set up

Date of experience: November 19, 2014
GB
1 review
1 helpful vote
Follow Gaynor S.
Unfollow Gaynor S.
Share Review
Report Review

We purchased 4 of these light fittings and we are more than happy with them. They are 4w per light and are adequate for what we needed. However, if you want them as a main light, then being 4w each they most probably would not be of any use. We just love them. Here in the UK we have found nothing at all anywhere near as good and as different.

Date of experience: November 19, 2014
New York
2 reviews
1 helpful vote
Follow Audrey G.
Unfollow Audrey G.
Share Review
Report Review

Lovely bedding set!
November 19, 2014

Lovely bedding set! I like the idea of being able to use the zippered bed cover with my other bedspreads. By putting the zippered cover over another bedspread, I can change the 'theme' in my bedroom back & forth! Great price what you get. Although the shipping was quite high as it is shipped from China; other than that I am very happy with this set.

2) Claim your FREE GIFT by contacting

Date of experience: November 19, 2014
Canada
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

I was surprise at the quick response from my ticket, and delivery was on time. Excellent

Date of experience: November 19, 2014
GB
1 review
0 helpful votes
Follow egidijus d.
Unfollow egidijus d.
Share Review
Report Review

Always been the best experience & recommended the website to loads of friends who became as addicted as I am.

Date of experience: November 19, 2014
BA
1 review
0 helpful votes
Follow Ana J.
Unfollow Ana J.
Share Review
Report Review

Good communication, excellent ( and cheap) products. I am more than pleased. I would definitely recommend anyone to visit LightInTheBox. A+

Date of experience: November 19, 2014
Canada
1 review
0 helpful votes
Follow Astrid B.
Unfollow Astrid B.
Share Review
Report Review

This was my first time ordering from a company directly located in Asia, so I was a little hesitant about the sizes, but the site provided a size chart and the reviews of customers on certain products were very helpful. I ordered 6 items from Light in the Box and was very happy with all of them. I will be ordering from them again in the future! (:

Date of experience: November 19, 2014
Ireland
1 review
0 helpful votes
Follow Louise B.
Unfollow Louise B.
Share Review
Report Review

Not happy with a few parts of my order and cannot find how to submit a ticket to customer care. Really would not recommend this company. It's fine if order is ok but when u try complain about an order it is impossible!

Date of experience: November 19, 2014
LightInTheBox F. — LightInTheBox Rep
over a year old

Hi,

We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Sincerely,
Lightinthebox

Jamaica
1 review
0 helpful votes
Follow Kimmilee F.
Unfollow Kimmilee F.
Share Review
Report Review

I purchases a few items from the site for my wedding, the items were shipped and received long before the estimated date and though I had make an error with some of the personalized items, the customer service and quick delivery really wowed me. Thank you light in the box! Will definitely recommend.

Date of experience: November 19, 2014