On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My purchase was my first online shopping. The experience was great, the dress i ordered arrived on time, good quality ata fraction of the price. I highly recommend shopping with Lightinthebox. Good job. Will purchase more.
So I bought a coat from lightin the box. Navigating the app was really easy, making my purchase was super easy. The product arrived right on time, but ran a little small on me. Which is fine, I understood that ordering clothes with Asian sizing would be a little snug. I like a snug fit.
The responses for our disputes and other questions are very prompt and positive, I really commend this.
I know they are famous, but the hand-made needs more effort, im ok with them, just please deliver faster next time.
These beautiful dance shoes are very comfortable, the colour goes with any colour dress and the service from LightinThe Box was great. Just ordered from them again.
My experience with LightInTheBox was wonderful. The tracking system allowed me to see exactly when my dress was going to arrive. The product itself was of high quality and for the price it was an excellent bargain.
Great product but took longer to get than expected
I have starting shopping from light in the box about 2 years ago. All items I bought where Perfectly packed and fitted all well with using well there guide lines in sizes. When I had a problem they always sort it out immediately and had a good response. Items where all so nice. I always recommend my friends to shop From Light In The Box. Very satisfied. :)
Вече няколко пъти пазарувам от тук. Цените на повечето продукти са много изгодни, но има и скъпи неща. На някои стоки доставката е прекалено скъпа и не си заслужава да купуваш. Има и някои стоки с не добро качество. Обслужването е много коректно. Повече съм доволен до сега. Препоръчвам ви на приятелите си и вече и те пазаруват от тук.
I just love this necklace for being antique it is so beautiful.
Gorgeous bang on trend top. Fits well and doesnt slip on the shoulders. It is not opaque as others have commented
http://www.lightinthebox.com/women-s-off-the-shoulder-lace-patchwork-chiffon-t-shirt_p*******.html
These are fab, so so comfortable, its like you are wearing a pair of slippers, perfect for lazy summer days or sun holidays abroad
http://www.lightinthebox.com/kisscat-women-s-leather-sandals-s*******-03ld_p*******.html
On-time delivery, good quality, the same shape and color as screen photo, responsible costumer services... Great job!
I've ordered from Mini in the Box several times and have always been very happy with my items! This was my first time ordering with Lighting in the Box. I had a lil trouble getting my order as I hadn't realized I'd placed the order during a holiday for China, I think that was the issue. I have to say I'm VERY HAPPY to say I reached out to customer service, they were very quick to respond to me! They shipped my item again and I did recieved it. It's a great value and I'm very happy with my purchase! It's a bit smaller than I expected but that's really fine with me. I'd order from them again and again! It may take a bit longer to arrive but I think you will be pleased!
They are very helpful. I ordered a fridge magnet and more than enough time had past to receive it so i contacted lightinthebox.com and they tracked it down for me. I received my item in about 10 days. I thought that was great.
Grote keus en goed geprijsd. Alle artikelen in goede conditie ontvangen.
Here is your previous review on our site for reference: I would like to change the size of this blouse from being XL into L. Thanks
Light in the box is a good and reliable site for buying..
Great, I love using linghin thebox for all the best deals, they are a great team of people to work with; 3
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members