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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good experience! Fast shipping, great customer service!
Everything that I have purchased has a good quality.
Iam totally not happy with the customer service made an order 3 weeks back and some days.up to now have not received my dress and no communications at all am now wondering wether i was scamed or my dress is still on the way
I ordered my wedding dress, flower girl, and brides maid dresses from Light in the Box. I had never ordered from them before, and new that I might be taking a risk, but there were so many (hundreds) of GREAT reviews, I felt the risk was minimal. I have to say I and my brides maids were more than impressed. Every dress was as exquisite as the pictures, they fit very well; only minimal tailoring on two of 5 dresses, and the quality was better than expected for the price I paid. Light in the Box does what they say they will do, and exceed expectations!
Very nice! The product was like the photo while ordering! My child love those shoes! Very comfortable! Thank you
Great socks. Cheap and very stylish, thanks a lot!
I bought a belt from Light in the Box and received it a couple of weeks ago. I am very satisfied with the purchase. In fact, it is an excellent belt made of very high quality leather. Its my first choice among all the belts I have. Value for money
I have ordered like 6 times from this site and is secure. Customer service is great, they respond as soon as possible. I would recomend this site to everyone. THE only thing is that you have to consider the possible taxes charges that apply on your country.
Light In The Box is excellent - can always buy with confidence of product quality and customer service.
So much great stuff, we got lots :) very cool, my daughters loves it! We love light in the box <3
I love this website. Good quality products, excellent prices and huge variety of everything. Fast shipping.
Good time delivery and supper good packing
Very good quality items.
Foi muito bem atendido, soluções rápidas, resposta rápida.
Absolutely the item I wanted. Easy to assemble, looks brilliant on my wall.
I am an old buyer of this site, i never had problems, what i ordered, that s what i got. I ll always buy from Lighting The Box. Thank You all for everything you do the way you do.
They were fast in shipping and any problems that arose they dealt with quickly and easily. Will defiantly shop with them again
Was not happy with the delivery time
But overall i am satisfied with the service of light in the box
Great price, excellent item. Shipping takes a while but customer service is good
Great company and products. Love the necklace and all jewelry! Great for myself and for my friends and family for Christmas.
Great value, products met expectations, great service and delivery.
Excellent service and great quality product, will certainly be purchasing from you again - next purchase is already on it's way!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tracey,
Sorry for all the inconvenience. As you chose the free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Sincerely,
Lightinthebox