LightInTheBoxReviews 13,802

I am very disappointed! Not only I had to pay 10 euro transport fee, when I finally received the package, I had to pay additionally 35 euro for import taxes. It was also delivered 2 months later than promised.
For a present of 77 euros, I had to pay 45 euros additional costs.
Ive paid much more than I would when I bought it in a local shop. There was nothing mentioned about additional import taxes. And I would not have to wait 2 months!

Hi,

I have to be honest when i want to write review or comment, so ill try to be clear.
I have daily orders from their website. I only rcvd one item till now,(they cloths are amazing and great like on the pic on their website.

But the bad thing on their website (just one thing)

They can not do as they promise (all my orders are delayed and they always change my delivery date)

DO NOT TELL ME GO TO MY ORDER AND CLICK ON ASK... DUTIES. I DID AND I OPENED THE TICKET BUT NO REPLY AND IF REPLY THEY DIDNT DO AS THEY PROMISED.

SO PLEASE I WANT TO CONTACT SOME ONE CAN ALWAYS HELP AND SUPPORT ME BACK.

THANKS

Absolutely the worst customer service experience I've ever received. I have never had it take OVER a month to get a refund for anything! Not being able to actually speak to a live person is ridiculous. The response time is not acceptable by any means. Will never use this site again. So utterly disappointed. DO NOT USE!

Flat out... DONT ORDER! Please take me serious! This place is a joke. Order time are absolutely ridiculous! If I would've know it was going to take months for my sweater to get here, I would've just went to the mall to find something similar. Plus, realize you have to also pay for "customs" fees. It's BS that they don't tell you that when you order! What a JOKE!

I guess this will be my last time of ordering from here. The bra I ordered was totally a waste of money, not the same size written on it. I ordered cup b which should be a perfect fit, but I bet the bra cant even fit a baby. So small.

Was charged extra 30dollars when product arrived, after paying for tax and goods included in this website.
Such a bad experience, would not recommend at all..

I ordered some time ago a few things and it said the other day that everything was sent. When I checked the tracking number so went the package can not be traced, called UPS and they had not received reached more than the electronic shipment. Now I sit here and have paid, tried to contact LightInTheBox several days but get no response.

This is absolutely the worst company I have had to do, I only raise a note of caution. Beware,

Terrible service!
The confirmed shipping date to be the 29. November, and yes, it's marked as sent under "My Orders", but UPS (the shipping company) confirms that only the shipping label was created that date, and they have not received any package for shipment. So it seems that this company are trying to scam customers with wrong delivery dates, and on the top of that, they never answer mail after orders are placed & payed. So stay away from this company!
UPDATE 03.12.2014
I received following mail from LightInTheBox:
Dear customer,
First of all thank you very much for your confidence and interest in Light in the Box.
We regret the delay, some products have been subject to customs verification in our store, please a little patience, your order will be shipped in about 7-10 days more, do not worry reimbursement for the cost of fast shipping Once you receive your order.
Please if you need any further information, please contact us. We will be happy to assist you.
We await your prompt response, we send a cordial greeting.
Best regards,
Rivera
My comment:
Why have they marking it as shipped the 29. November? And why haven't they told me about this delay before I am asking. And lastly, why try to cover it up by wrongly marking it as shipped?

Me encanta el formato de su pagina, ademas que los precios son regularmente bastante economicos. Lo unico que no me encanta, es que hay muchos productos que son excesivamente caros. Cuando los encuentras en paginas como Ebay o Amazon, el producto facilmente puede estar 25 o 40 dolares mas economico. La mayor parte del tiempo ocurre con productos que dicen estar a 80% de descuento costandote $20.00 y que el precio regular es $100.00 lo cual es verdaderamente ridiculo y absurdo cuando se trata de una camisa que en ebay la encontramos a $8.00 como mucho. Aunque me he encontrado con cosas como estas, tambien es cierto que he comprado productos tan economicos como $0.59 y de muy buena calidad y trajes de $2.99 que me han quedado de maravilla. El shipping puede demorarse hasta 4 semanas pero es gratis. Su servicio al cliente siempre me ha respondido con prontitud asi q le doy 4 estrellas.