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LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
4 reviews
1 helpful vote
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Very cute
November 16, 2014

Very cute. Warm and cozy. Fast delivery, thank you!

Date of experience: November 16, 2014
Ireland
1 review
1 helpful vote
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Very good website, delivery is fast, great communication with customers and the products are really good quality.

Date of experience: November 16, 2014
New York
2 reviews
1 helpful vote
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The purse and earrings were exactly what I expected, they looked great. What I thought was a necklace and had a chain turned out to be just a pendant, pretty but will have to wait to wear it. The shirt I ordered according to their size chart, it wasn't close to a large. I could get it on but it was too tight in to many places, gave it to my daughter. If you don't want to wait over a month for your stuff don't choose free shipping. Prices are great and you do get good product.

Date of experience: November 15, 2014
Bulgaria
1 review
1 helpful vote
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Excellent LED Bulb
November 15, 2014

Excellent LED Bulb. It works very well. I recomend. Description is correct.

Date of experience: November 15, 2014
Australia
2 reviews
8 helpful votes
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I was honestly so happy with the quality of my wedding dress dress. I ordered it to be custom made and it fit like a glove. Will definitely be a return customer!

Date of experience: November 12, 2014
GB
1 review
1 helpful vote
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Kids floral princess ribbon bow dress

When this dress arrived I could not believe how beautiful it was. It is so adorable and perfect for my granddaughter. Thank you Lightinthebox, you made me so happy.

http://www.lightinthebox.com/girl-s-kids-floral-princess-ribbon-bow-dresses_p*******.html

Date of experience: November 12, 2014
Japan
2 reviews
1 helpful vote
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My daughter ordered a prom dress, and initially I gave it a positive review, because it is a beautiful dress, but after thoroughly looking over the entire dress I see spots on the dress in the back. I'm not sure what they are but I'm returning it. This dress cost too much money. I'm very unsatisfied! Arn about this online business

Date of experience: November 11, 2014
Serbia
2 reviews
0 helpful votes
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The shipping was immediate, the service was fast and the products were great.
Thank you very much

Date of experience: November 11, 2014
Croatia
2 reviews
1 helpful vote
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I bought this item on lightinthebox "Capless Synthetic Fluffy Short Milky White Curly Hair Wig For Fashionable Women"
I got my order very fast and everything is great, Nice to deal wit U.
Great seller.!

Date of experience: November 11, 2014
Gibraltar
1 review
7 helpful votes
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I have bought quite a few items from this company and have found everything I have bought from them is extremely good value for money. Any complaints I have had have been dealt with immediately by extremely helpful supervising staff to my full satisfaction. At the beginning I found that, if using their free shipping, the items took quite a bit longer than specified, so I now use their expedited shipping, which guarantees tracking and delivery in under a week, so it is well worth the very reasonable amount spend, to avoid having to chase any orders that may be longer in arriving. Any refund was done immediately when providing photographic evidence of any breakages or damage in transit, like happened with the earpin on one earring which had been broken off or a pair of very cheap boots which turned out to be exactly that, but I got my money back plus postage immediately, plus a coupon for my troubles - so cannot complain. I had of course to provide photographic evidence which proved my point, and they were so polite and apologetic that it's been an absolute pleasure doing business with them. So far I have bought jewellery Excellent smart phone excellent, bedside table lamps, excellent, bracelet watches, doggy harnesses and car safe belts, excellent, kitchen utensils, good, personal care, great,... and the prices were on the whole fantastic.

Clothing - they do have guidelines as to measurements, I have not ventured into buying any clothing yet.

So all in all it has been so far a great shopping experience. I will continue to buy from them and from MiniInTheBox, their partner company. And of course thanks to PayPal for an excellent service.

Date of experience: November 11, 2014
Sri Lanka
1 review
0 helpful votes
Follow Harshana H.
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All items are received in good quality without any damage. Well packed in Bubble wrap bag. That was a realy nice experience. Thanks seller. Thanks lightnithebox.

Date of experience: November 11, 2014
Florida
1 review
1 helpful vote
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I have made 3 orders
November 8, 2014

I have made 3 orders. I received the 1st and 2nd in the time allotted The 3rd, I am still waiting now for over 4weeks. It was supposed to been SHIPPED 10/04/2014, IT IS 11/08/2014. I HAVE SUBMITTED A TICKET... WHERE IS MY MONEY OR ORDER?

Date of experience: November 8, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

Thanks for shopping with us! Please log in account and check the update for your ticket, our customer service already helped you there.

Sincerely,
Lightinthebox

Australia
1 review
3 helpful votes
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Still waiting for my order, they clearly indicate that I should get it within 20 days. It's been 30 days and still waiting. I'm going overseas in 2 days time. I hope postman wont send it all the way back to sender.

Date of experience: November 5, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

We are very sorry for the inconvenience. Please log in your account and submit a ticket to contact our customer service, they will help you to track the order, or if you like they can help you to cancel it and refund you. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox

India
1 review
2 helpful votes
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Ordered ZOOYOO® Removable monkey on the tree Wall Stickers Hot Selling Wall Decals For Home Decor on 4th October 2014 but never received the product. I have written multiple emails asking about the status of my order but I guess its the worst customer care I have ever come across which does not bother to read the complaint. Same response every single time. Have even dropped multiple emails on *******@lightinthebox.com but no reply. Live chat is not available even at the time they have mentioned. Basically its a website which first pockets your money and then vanishes.

While posting a comment / feedback for their customer service they make sure none of real comments that tells the true picture ever make it to their wall for the world to see.

Date of experience: November 3, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox

GB
1 review
0 helpful votes
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I ordered wedding invitations from Light In the Box and they are exactly as represented on the website. The value and quality are good and they arrived sooner than anticipated.
Due to this experience I will now be happy to order dresses for my flower girls.
Perhaps an indication of the anticipated Import Duty for each country would be helpful

Date of experience: October 27, 2014
Canada
2 reviews
12 helpful votes
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I still have not received my order although they say it will be delivered today, but I have received a call just today telling me that I need to pay an additional $57.58 for customs and taxes. I had assumed that these were taken care of at time of processing, that it should have been included in my overall charges. I don't know if I will be ordering from this company again, unless the quality is superb!

**Update... so disappointed with the product. The squares in the duvet cover do not cover the whole duvet as seen in the picture, would that be considered false advertising? The materiel seems to be fine, but the design is not what I thought it was going to be. This duvet set cost me over $240 Canadian, and is so not worth it!
***Update #2... heard back from the company and they are willing to refund some of my money due to the fact that I was so disappointed and they are willing to refund 50% of the additional charges! If they do this, I would be willing to redo this review of this company!
***Update #3 they have indeed refunded what they said they were willing to and in a very timely manner. Their costumer services does seem to be superb, just wish they would update their picture with a more accurate one.

Date of experience: October 22, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it. We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox

Canada
1 review
7 helpful votes
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I ordered a 3D bed set from this site and in the picture it showed an image perfectly centered in the middle of each pillow case. The pillow cases i received were not like this at all one didnt have any image at all and the other had half a cut-off image like they just grabbed scrap material and sewed it together despite how the pattern looked. I'm very disappointed as i was planning on purchasing many sets.

Date of experience: October 19, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

We are sorry for all the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox

California
1 review
7 helpful votes
Follow Tiffany L.
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Items came a bit late but it was perfectly fine because it was shipped internationally. I will continue using the site and recommend it to friends and family.

Date of experience: October 19, 2014
Nebraska
1 review
8 helpful votes
Follow Ly N.
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Don't by from this website, the shipping is slow took them a month the process the order when I paid extra shipping to ship it here on time. I wont buy from here ever again

Date of experience: October 17, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

Thanks for shopping with us! We just checked your order in our system. You placed the order on Oct 10th and canceled it on 18th. That means we have never shipped this order out, how could it take you ONE MONTH? Please check the order again, we believe you might post the review in the wrong place. We care about our customers, but we cannot accept the unfair reviews as well.

Sincerely,
Lightinthebox

Missouri
1 review
5 helpful votes
Follow Ilse A.
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I had previously issues with an item but they took care of it immediately without me even having to ask... I appreciate the attentiveness.

Date of experience: October 17, 2014