LightInTheBoxReviews 13,803

I bought a size small dress to them, but to my surprise what they gave me is just a large oversized top. The color and fabric is horrible. It's too rough just like a rug. Now I don't know what to do with the item as returning to them will cost me the same as the item's price. DON'T BUY ON THIS WEBSITE, THEIR POSTS ARE FAR DIFFERENT FROM REALITY. I JUST DON'T HAVE CHOICE BUT TO GIVE THEM 1 STAR BUT TO BE HONEST THEY DESERVE NO STAR AT ALL!

I ordered a Maternity Style Bridesmaid's dress and, not knowing how big I would be by the wedding, I waited until June 11th to order (the wedding is on July 11th). I paid extra to have expedited shipping in hopes the dress would come well before the wedding.
Not until June 26th did I receive an e-mail stating that they believed the measurements I sent them were wrong. They asked me to send new measurements and then the process would take 8 - 10 more business days and another 3 - 5 days to ship. This means there is NO WAY the dress will arrive before the wedding.
Why did they wait so long to look at the measurements when I submitted them on June 11th? And how do they know the measurements I submitted are wrong? I'm pregnant, my numbers are going to be strange anyway. If the dress doesn't fit that's my problem, not theirs, and I could get it altered. Now I have no dress at all and have two weeks to get another from somewhere else.

This is the 2nd order I had placed with these guys, the 1st one was already bogus due to the length of time with delivery and me chasing them up on why it was taking so long! This order was a simple eyeliner set and a pkt of false eyelashes, which I ordered May 31st, for it then to show that it was shipped on the 16th June (16 days later!)... to it now being the 2nd July (another 16 days later!) and I've still not received it! Getting really tired of these overseas companies that take ages but expect payment upfront, and also make it so damn difficult to deal with customer service! 2nd time is now the charm, and its another company I wont be ordering from again.

This dress is a joke! I ordered a cute dress for my daughter for a pageant. The dress didn't get here on time, I kept track of it with the tracking number they finally gave me... the dress came all the way to the shipment store in my city and then went back out to Aruba and Venezuela then back to the USA. I finally get this dress I have been waiting on and my daughter puts it on and it's two different sizes! It fits on one side and is HUGE on the other side! There's places coming unraveled and there is stains on the back! To make it even better... there is no customer service to talk to from this company! Awful experience and will NEVER buy from here again!

I have bought lots of things from Light In The Box, some happy buys, some not so happy. But this one really disappoints. Two metal art wall hangings, ordered about 4 weeks ago, finally arrived. So badly packaged that, in their handling from China, bent and bashed, the items were damaged - not a lot but enough. The metal flower shapes were bent forward so that when I bent them back into place, the gold paint cracked. A couple of pearl type beads were dislodged from the flower shapes, and had to be re-glued. The bubble wrap used to very lightly pack the pieces was dirty and minimal. Each one should have been protected with heavy cardboard... the outer packaging was squashed - no wonder the pieces were damaged. Very expensive items (for what they were) and incredibly slow, expensive shipping. I won't be recommending Light in The Box in future.

I have bought 3 shirts XXL and they were all way too small. Their XXL is equivalent to Medium size in North America. The cost of return is from Canada to China is about the price I paid for the shirts.

Customer service told me that they cater to over 200 countries and that is the average size other countries have. I guess the average world population height is less than 5 foot tall. They say there is a local return depot in Europe and USA. I was directed to return the goods to China. I all feels like a scam to me.

I have been waiting for my stuff for three weeks now. I purchased a dress and a top. Any ways, a week and a half after my purchase, I asked customer service why I had not received a receipt. I also inquired why there was no evidence of my purchase being made. Any ways useless customer service replies and informs me that they have had difficulties processing my purchase because they have limited stock of one of the items I purchased. Ok that was fine, I thought to myself maybe I will wait a week, it should come in. Any ways it has been a month now, I still have not received a receipt, I have not received my items and the status is still displaying "processing". The same status since I first purchased my items. I don't think I will receive my items. I WISH I CAN RANK THEM 0.5, THAT IS HOW BAD THIS SITE IS! READ THE NEGATIVE COMMENTS, IT IS TRUE!

Products:
I only bought stuff that was 90% off and still it is too expensive for the quality you get.
The jewelry looks cheap and you can get the same or better quality in any store for that price.
The quality of the clothes is really bad: the fit, the fabric - everything.
Fabric: They often write "Cotton" in the descriptions of the dress. I ordered more than 10 dresses and 1 had cotton in it. Most dresses did not even have a tag with the fabric description in it; I guess this makes it harder for you to proof that the description was wrong. (Oh, and most of the descriptions online of the things I bought were taken down by the time the stuff was delivered. Better take a screenshot of each garment you order so that afterwards you have proof that they sent the wrong quality.)
Fit: The garments probably look good on an Asian girl. If you have curves or are taller than an average Asian girl, the proportions of the dress will look odd on you. Also: the dresses are tailored for women with little curves. If you have medium to big bust or a medium to full derriere, think again if you want to buy something made for bodies that have little curves.
For me this was a trial to see if I like their clothes because I thought about buying my wedding dress here. I am glad I saved myself that disappointment.
The fit of the clothes has nothing to do with the pictures you see online. They often just try to emulate a style on a picture, but the style of what you get is not recognizable if you compare it with the picture.

Service:
1. If you ask something, the customer service only replies to the question they want to reply to.
2. When they were late in delivery, I asked them to not deliver at a certain date but they did not care.
3. Help: when you look online at the help site, you get answers in a lot of languages, but not yours. Could not find RMA codes…

Returns:
I asked them where to return to. They told me to England and that it is so expensive to ship there for me that I might want to rethink my decision about sending anything back.
The return process is not that easy either. The just send you something to print out and put in RMA codes. It just does not say where to find these codes and there are NO codes online (there are some weird codes with Chinese signs on each of the clothing packages. I am not sure which could be the one)
I have to send everything back and do not know yet if I really get a refund. My trust in that company is not too high at this point…

Summary
I usually do not write reviews because it takes so much time. This time I did it because I hope I can warn others. I will never ever buy here again. The hassle and extra cost for return is too high and the quality unbelievably bad.

I ordered a Lolita dress for a dress up party last year and when it came it was excellent quality not shoddily made or cheap at all it was just like the picture, the delivery time was vwey long and actually arrived on the day of the party so i guess i was lucky, but i did pay £66.00 for it so its a good deal :)

Twice now (about to be three times) I've ordered from Light in the Box and products have been good. I stick to pieces of jewelry which have been just fine so far (Think Claire's quality if you're in the US, just a few bucks cheaper), some sandals (fit perfectly when I converted the sizes from US to EU), and two shirts. Also ordered purses and have loved them so far. Both have come neatly packaged and undamaged by post.
Here's the kicker, the sizing on clothing seems to get everyone. Tried to order a XXL and that was way too tight. I have another order with two XXXL shirts and I hope it works per the conversion chart that Light in the Box has provided on the site.
The shipping is a nightmare and I don't buy anything that isn't marked "Free Shipping" because it simply isn't worth it. It's going to take a month or more to arrive so might as well get it as cheap as possible.

Well worth the 2 months wait.
My daughter ordered a dress for her prom.
Perfect fit
Wedding quality
No complaints
Where do you buy a Grad Dress for $70 custom made brand new
$30 duty

She is very happy with her grad dress
The school ladies at Brockville Collegiate Institute are jealous. Lol

We will sell the dress at a consignment store for $300

Happy Mom and daughter