LightInTheBoxReviews 13,802

I have spent a total of about $200 buying from this site over the past 3 months. This is my experience with them:

- Every single clothing piece was too small
- Ties were nothing like they looked in the pictures.
- To return an item once purchased costs a lot

They are obviously Asian stockists using Asian sizes. My goodness, I got an XL which wouldn't even fit a teenage boy. I would love to get a full refund for all my purchases, but it is just far too hard to even find on their website how to organise this. I would strongly advise that you not purchase clothing from this site.

Not only do they take your money for a cancelled order (within 12 hours) but it appears my card has been used in China, shortly after I handed over my card details to them.

Since there is no way I can even contact Customer Services, no email, no phone, no instant chat, nothing! I just expect they've taken my money without any intention of refunding it. I suppose I should count myself lucky, many others (from what I've read) were more unfortunate and have lost hundreds of dollars.

This site exists to take your money by any means possible! By lying and cheating (sending out rubbish to appear legal) they will make millions by the time the US government catches up with them. PLEASE STAY AWAY!

There is NO customer service. It does not exist. Please note the generic response they are giving to all of your complaints, someone just sits there and pushes that response button all day long. If you look at their personal light in the box review page (written by them of course), you will see literally HUNDREDS OF THOUSANDS of good reviews from around the world. Think they pay their employees to just sit there and write these made up glowing reviews. I had a bad experience with them and my credit card has flagged them, you should all do so as well. I tried to place a $268 order, free shipping that they wanted to charge me $22 for, only to have my card denied. Tried again a few hours later after checking my perfectly good card, there was my order saved, but when I got to payment page, the amount was well over $500, stating offers had expired... they had not, had another 17 hours to go, the sale prices were RIGHT THERE on the items! I canceled the whole darn thing, notified my card to red flag them... this is a sham/scam company, BEWARE! If you get screwed, it's your own fault, the old expression, if it sounds too good to be true applies here a hundred fold. Don't push that payment button until you have quadruple checked your order, and good luck ever receiving it, you will get no confirmation, no other contact from them, ever.

A very IMPORTANT thing to note which is in their FINE PRINT is that you will have to pay for the customs duty fee - 16% of your total order + $7. My order total was $256 and I had to pay $48.09.The clothes are of extremely poor quality. I donated half of the clothes to Goodwill because the fabric and make were of poor quality, and the fit was even worse. The photos on the website do not represent what you're getting AT ALL. All the reviews they have posted on each item are FAKE. Don't even bother posting anything if it's negative as they will just delete it. I would NEVER recommend buying from this company. They also only ship using DHL, which has the worst customer service. They say you can track your shipment, but you CAN'T. I guess I deserve all of this for being stupid enough to buy anything directly from China.

I've placed many orders with lightinthebox.com over the years and I feel that with every order I'm more and more disappointed. On my two most recent orders the order processing time was listed on each item as 1-4 days. They took 9 & 7 days to process the orders. Then when they were shipped I was provided with tracking numbers that don't work. I tried every site and resource I could find to make sure I was tracking on the proper service with no success. I understand that these are coming from china, and the lower price comes with slower shipping. But to provide incorrect/non-existent tracking numbers and to take over twice as to process my order is taking advantage of your customer. You can't even contact them to get any explanation or updates. My first few orders I was so happy with but with each one I've been more disappointed and don't think I'll order from them again.

Finally received my package last week, after ordering it at the end of Feb 2015 (its now April!). Came over on a boat from China and I ended up paying £60 for 2 clocks, then £20 for shipping - OK I knew this would be the cost and went ahead with the order. When it arrived with parcel force I had to pay another £40 customs charges before parcel force would release it for delivery! Absolute rip off, the hands on one of the clocks is bent, but I'm not paying more money out on customs! STAY AWAY FROM THIS SITE if you are ordering from the UK! Cheap tat from China!
If you haven't had your parcel yet, don't worry it will arrive in the next 3 months, I just hope yours is worth waiting for!

I have used a few other sites of similar caliber in the past, Tmart ( never ever will i use them again after they sold products which could kill my family) Banggood, buyincoins, focalprice etc, but i always come back to Light / mini. Some people complain about length of delivery, yet they have not looked at the options saying free super saver can take 10-20 days, or you can pay for a faster delivery, i would rather wait those few more days as its so much cheaper!

I have only given a 4 star due to the complicated way of redeeming vouchers and offers. I pay for my goods in UK pounds, but the coupon has to be used in US $!

Foolishly, I made a few orders from this company over a week.
Two orders say they have been shipped, and have said so for a week, but haven't arrived.
The last order was cancelled because I was asked for a photo of my ID and credit card! What's more, the funds haven't been returned to me yet. Furthermore, I can't reach them about it because it's listed as closed.
Update: Squeeky wheel gets the oil. Trying to get my money back... Just under $200... I sent an email to every email address I came across on the site. Today my funds were returned to me.

Customer service is taking the mick, Ordered couple of cables (usb to 3.5mm) on the 18feb - in stock delivery at the time of purchase up to a week, a week later changed to 20 days, still waiting for the goods... Customer service declared the "Ticket" to be "Resolved" - still no money nor any interest from Litb...

I did an order on 22th. Shipping time frame was 3-5 business days since I paid 21,14€ for Express Delivery and they now say on My Order page:
Received Payment - All Shipped Pending Processing - Estimated shipping date April 01,2015, which they are 10 days just to send it and then, I guess, another 3-5 business days as they say or maybe more.
I have tried to get a ticket to get in touch with Customer Service but I can't see any link or email or whatever.
This is the only thing I got: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html; and it is useless because I have read several times what the page says but as I told before there is nothing on there to get a ticket or email to contact them.
I just wanted to ask a couple of things but it is impossible!

I ordered my wedding shoes and jewelry from them, not knowing they were overseas. Had I known that I would not have placed the order. And the agent that I "text" with had very good English grammar so there was no give away that they were overseas. I didn't know that until I read reviews on their site about people who liked their product, but weren't told about the custom fees. Fees? What fees? I wasn't told about this by the agent! I was furious. I chatted with another agent and was told they couldn't tell me if there would be fees or not. I was nervous. I was worried that a $40 order was about to turn into a $100+ order. But I was stuck. Because while they had the same shoes on Ebay it was clear they were in China so there was no point in placing an order there... so I just waited.

I got my order within a month of ordering it and low and behold, I didn't have any custom fees, but then there was the product. I cringed while opening the box and... WOW! Everything looked good. The shoes were nice and the jewelry was beautiful.

So why 3 stars? For deception and lack of honesty. While I got my product they lied to me and also took an additional amount (only about $2, but none the less they took it) from my credit card. I cancelled that card immediately and got a new one. I didn't like worrying about customs. They know if there will be custom fees and don't tell. I wouldn't order from them again because of that reason and because I've seen way too many poor reviews on places on other than their website, which leads me to believe the website is in house because NO one gets 5 stars across the board on every product that they sell.

LightIn the Box is quick to send advertising emails after receiving your order but incredibly slow to send the actual ordered goods. I ordered a couple of weeks ago and am still waiting. I can't contact customer service because the new password they sent me doesn't work. Now I'm wondering if the site's a scam.

EL PRENTE MENSAJE ES PARA NOTIFICARLES SOBRE EL PEDIDO NUMERO ************** DE UN MONTO DE MXN $ 6,170.64QUE REALIZE CON USTEDES Light in the Box EN ENERO
EL CUAL ESTUBE SIGUIENDO EN DHL USTEDES ME HICIERON LLEGAR UNA NOTIFICACION QUE ME PUSIERA EN CONTACTO CON DHL, ELLOS ME DIJERON QUE ENVIARA EL COMPROBANTE DEL PEDIDO Y TODOS LOS ARTICULOS COMPRADOS ASI COMO UNA CARTA QUE ESPECIFICARA EL USO DE LOS MISMOS PARA SU LIBERACION EN ADUANA, QUE LO ENVIARA A LA SEÑORITA STEPHANIE HERNANDEZ Y QUE TENIA COMO MAXIMO HASTA EL 23 DE FEBRERO. DICHOS DOCUMENTOS LOS ENVIE EL 16 DE FEBRERO Y ME DIJERON QUE ELLOS ME MANDARIAN UN CORREO PARA SEGUIR CON EL PROCESO LO CUAL NO SUCEDIÓ, EL 23 HABLE A DHL PARA PREGUNTAR Y ME DICEN QUE YA ESTABA CANCELADO Y QUE IBA A RETORNAR A CHINA, PARA LO CUAL LES PEDI UNA EXPLICACION PUESTO QUE YO HABIA MANDADO A TIEMPO LOS REQUISITOS QUE PEDIAN, ME DIJERON QUE IBAN A SER LO POSIBLE POR RETENERLO QUE VOLVIERA A MANDAR LA MISMA DOCUMENTACION Y A LA MISMA SEÑORITA EN ESE INSTANTE LO CUAL HICE, ESTUVE HABLANDO A DHL PARA SABER SI LLEGO EL MENSAJE ME DIJERON QUE SI PERO QUE ESPERARA HASTA LAS 5:15 DE LA TARDE PARA SABER Y QUE VOLVIERA A HABLAR, VOLVI A LLAMAR Y ME DIJERON QUE NO SE PUDO HACER NADA Y ME COMUNICARON A ADUANA CON STEPHANIE HERNANDEZ A LA CUAL LE DIJE QUE ELLA ERA LA RESPONSABLE DE QUE EL PAQUETE SE HUBIERA REGRESADO PORQUE YO LE HABIA MANDADO LA DOCUMENTACION A TIEMPO Y QUE ELLA NUNCA SE COMUNICO CONMIGO PARA LO CUAL ME DIO LA SIGUIENTE EXPLICACION: " SRA. LO QUE PASA ES QUE SON MUCHAS PRENDAS Y NO SE PUEDEN SACAR TODAS EN UN SOLO BULTO Y ESTOS DIAS DEL 16 AL 23 ESTUBE HABLANDO CON LOS DIRECTIVOS PARA SU LIBERACION Y SE FUERON LOS DIAS Y NO SE PUDO, PERO VOY A PEDIR SU REGRESO HOY MISMO EN EL MISMO ENVIO A CHINA VOY A ENVIAR LA DOCUMENTACION PARA QUE LOS REGRESEN Y VOY A ESTAR MUY AL PENDIENTE DE ESTE CASO ENTIENDO SU MOLESTIA PERO ESTUVO FUERA DE NUETRO ALCANCE Y CUANDO LO REGRESEN LO VAMOS A PEDIR QUE LO DVIDAN EN DOS BULTOS" POR FAVOR QUE EXPLICACION TAN ILOGICA, LA CANTIDAD NO TIENE NADA QUE VER AL MENOS QUE ESTE EQUIVOCADA.
PARA ESTO HOY ME HABLAN DE DHL Y ME INFORMAN QUE DHL CHINA NO PUDE REGRESAR EL PAQUETE QUE SOLO SI USTEDES Light in the Box SE LO PIDEN LO PUDE HACER QUE YO LES MANDARA UN MENSAJE, QUE ELLOS YA LO HICIERON (LO DUDO).
ES POR ESTO QUE LES PIDO DE LA MANERA MAS ATENTA VEAN LA MANERA DE QUE MI PEDIDO SEA DEVUELTO A MEXICO, QUE SE LO PIDAN A DHL CHINA PUESTO QUE YA LES INFORME LA PROBLEMÁTICA Y QUE YO SOY LA AFECTADA, Y EN EL CASO DE DE QUE NO PUEDA SER DEVUELTO QUE ME DEN EL IMPORQUE QUE PAGUE YA QUE NO RECIBI EL PRODUCTO.

LES ENVIO EL NUEVO NÚM. DE GUIA QUE ME PROPORCIONARON DE DHL MEXICO CON EL QUE SE REGRESO A CHINA ESO ES LO QUE ME DIJERON: *******776 Y EL NUMERO DE REPORTE ES *******
PORFAVOR AYUDENME O MANDENME UN CORREO O NUMERO TELEFONICO AL QUE YO ME PUEDA DIRIGIR POR QUE EN LA PAGINA de Light in the Box NO ENCUENTRO COMO PARA ESTE PROBLEMA
ESPERO QUE SU RESPUESTA SEA FAVORABLE, GRACIAS,

NAIVI GUTIERREZ HUERTA