LightInTheBoxReviews 13,803

I ordered a bridesmaid dress about 8 weeks before my sister's wedding and with no previous knowledge how many of the China sites send totally wrong stuff, I just thought I had found a great deal. Well, I did find a great deal, and MORE! I paid for custom sizing, rush shipping, and it arrived as promised, and SO well made, I honestly was in shock. The dress was fully lined, boning in the bodice, a strap underneath the bra line to help hold up the strapless dress. I also needed no alterations whatsoever. It was perfect! I can't wait to order my wedding dress from them!

I feel very sorry for those who have had a bad experience with L I T Box but the items I ordered came and were exactly like the pictures shown online, the quality was fine and they were all quite well packed too. Yes the waiting time is a few weeks so have to be patient. The prices were good as they were in the sale so I cannot understand why things are going so wrong for some customers. I did contact them to ask a question about a return dress which was too small ( their sizing seems to be tiny as I am usually a size 12 in U. K but in their sizing, from reading their size charts I needed XL) so I re ordered after returning the small dress and they agreed to refund me. About 7/10 days later the new one arrived. I found the customer service very polite and they answered pretty quickly once I had worked out where to go to send my message and then where to find the replies from them. I would order again. I hope you unlucky ones can get your issues resolved soon... good luck. Lynda

I am very disappointed with this sites lack of customer service. They should be required to state on their site an ordering page so that consumers know they don't have a customer service to take care of their orders if there are problems. I ordered a dress and several other items I needed for a beach wedding and photo shoot this weekend. I paid for expedited shipping & paid through paypal. Everytime I checked online for my order it kept saying "Pending" but without any explanation or link to follow up on. I contacted customer service several times to find out what pending meant and what the status of my expedited order was, I never received an email or phone call from their company regarding any problems with the order and I only received a couple of generic replies to my service requests that gave directions on how to check the order online, which is what I had been doing without any notifications or reasons for delay from the company and with absolutely no way to contact the company by phone to talk to someone even though their site states there are reps in 27 different languages to help. Well, I never received any help from the company on my order and I needed it today! I also gave my complete phone number twice to my customer service inquiries and asked that someone please call me so I could find out what to do & no one called ever! Today I logged on and someone on their site changed the pending to pending with a question mark that when I dragged over it said payment incomplete. Now, I never received any notice from paypal that there was a problem or from the company, so there was nothing I could do to take care of it in a timely manner. Basically, this shows they do not have a true customer service department or follow through with request from customers to explain the problem or even call since they do not provide any type of a phone number for customers to call. All consumers should be made aware of this type of service so they can fully understand they will not be able to contact the company for help or receive a direct reply for help on orders, this is quite different from most online companies, so they should make this information known on their site so people know when they are ordering they will not be able to speak with anyone, or even get a direct reply in email at the very least!

I have used lit over about 6 Years to buy fashion items (mainly formal) for delivery to Australia and over that time have found them a reliable supplier. On the one occasion I had a problem (what colour is "regency" anyway) their customer service was contact able and fixed the problem to my satisfaction. Quality of their sewing is good on tailored items. Not so sure about their down market end which they have moved into recently and which seems to sell the same cheap and nasty stuff available on 100 other websites. 2 points - don't blame the maker exporter if your country slugs you for import duty/get/vat. And it seems to have fairly expensive shipping on a $200 dress but will ship a $20 for free, doesn, t make sense to me.

I ordered some stuff from LITB, but the swedish post lost the package.

When i called the swedish post, they confirmed to me that the package was lost, and told me that the sender must do the reclamation.
When i contacted LITB i just got the answer "Im pleased to tell you that you package has arrived to your country, please contact you local post for delivery, if the package is lost please contact us again"
Becuase the swedish post has confirmed to me that the package is lost (i told LITB that in the first mail too) i responded that the package is lost, then i just got the same response as before. Now i have responded like 5 times and has like 5 responses back to me with the same message,,,, How hard can it be to understand that the swedish post has lost the package?!?

By reading all the reviews, I was REALLY worried about ordering from LightInTheBox, especially when I heard there was no contact with them.
I was REALLY worried.
Turns out, there are just alot of haters in this world.
I got replies for ALL my inquiries and tickets in a matter of a day. First, I was assisted by Ivy, and later, so much from Yvette.
When I told Yvette about my situation, she sped up the processing for me by 15 days! I was so happy that the things were going to arrive on time.
Overall, the customer service was fast efficient and even though I had some rough times, they helped me alot.
I understand that this may not happen to everyone. So here are my tips
-express your true emotions (frusturated, etc.)
-Tell them if your wedding date is after you receieve the things
HOPEFULLY THAT WILL HELP.
I will write another review about when I get the products.
-Zarina

I ordered 3 items, two shirts and 2 sets of "lip tattoos" and got both on the same day, even though I ordered them 10 days apart. The lip tattoos came in boxes that had been squished some, mostly likely during delivery. Luckily the lip tattoos where not anything that would have been easily damaged. They were actually perfect and just as described. The two shirts came and were packaged well, they were also the correct items in size and in color. Knowing the product was coming from Asia and that Asian sizes tend to run small, I ordered XL, but, although the shirts were labeled XL they were just way too small. In less you are very petite and really small in stature, I would not recommend purchasing shirts from them. However, if for some reason you really feel a desire to do so, order several sizes larger than you would normally wear in the US. Overall I have had a better situation than many on-line here, I got what I ordered and they came in a fairly timely manner. However, although I was fairly lucky, I am unlikely to order from them again, since so many others have had bad things happen, I am not sure I want to risk it. If for some strange reason I did order again, it would most likely just be the lip tattoos and not anything related to clothes.

The Crab Kingdom 5 v Active Buzzer Thin Body Electromagnetic SOT Laminate Tube Length
Great product. Works very well. Its as described. Small but very helpful item. Its easy to use.
I am very satisfied with this purchase.

If your thinking of ordering from light in the box don't bother... I only received half of the ordered solar lights and despite taking out their insurance in case this should happen I was never able to contact the company as I had forgotten my password and despite emailing them on several occasions never got a reply. I tried for a refund sending back the three light at my cost via registered post, they were never received at the address given and I have not seen a penny back. Dreadful, awful and no customer service is being very polite. Please save yourself time and money and look elsewhere for your items. ( I am £80 out of pocket with no items... appalling)

If the price seems too good to be true... it is! I was happy at first with the jewelry I ordered, (well most of it) I felt it was a good buy at the flash sale. However I had so very much trouble with the site, prices changing at check out etc. Then I ordered two dresses, but what came was way, way to small EVEN THOUGH I CHECKED WITH THE SIZE CHART) also the material was unbelievably flimsy, cheap to the feel and look and not at all what I ordered. (also color wrong) They said cotton, but it is not. I think if I got any where near a flame I'd go up in smoke! To make matters worse, I am now being charged for items I did not order, electronic parts I have no idea even what they are. I have spent hours at my computer to try and straighten this matter out, but the customer support is a joke it just takes you around and around and you end up with no information as to what to do to return items. I called DHL (who delivered it locally) and I have them working on it. Also called my bank to refuse payment for anything they send. This is a sneaky site. I feel the first purchase with the "flash sale" was to suck you in and they get your credit card numbers and it's all down hill from there. I still haven't got this worked out

I ordered a pair of shoes 9.5-10 size. I received a shoe made of cheap plastic that you can buy in a Flee Market for 15 dollars, and the size was more like a 7 narrow. Pure garbage. I paid 52 dollars for the shoe including for delivery, 27 for taxes and local delivery.
They show nice pictures of the merchandize which is made in China of poor quality. Dont waste you money, dont buy for this site.
Return policy: you pay all the expenses and in the end you lost the item and your money.
STAY AWAY!