LightInTheBoxReviews 13,802

I truly don't understand how this site gets any good reviews. My experience was horrific. First they didn't ship my order until a week after receiving payment. Then it took over a month to get the shipment. I ordered three dresses sized 3X for my friend's daughter. She actually wears a 2X, but after reading the reviews, I realized I should order a size up, as the clothing ran small. Well, the dresses didn't come close to fitting her. I figured I would use the dresses myself, since I wear between a large and extra large. I couldn't get these dresses on at all! We ended up giving the dresses to her younger sister, who wears a medium, and they fit, but snugly. I felt so taken.

Took weeks to deliver my order - with no advice as to when the order was dispatched nor any idea of a delivery date. When my order arrived, I had to pay an extra £27 delivery charge (even though I'd already paid a shipping fee when I originally ordered). When I went back to the company to ask about this & obtain a refund for the extra charge, they said it was for 'taxes' which they were unable to estimate in advance. I have paid well over what I was expecting to pay and the quality of the items was lower than expected. Take care with ordering from this company!

Ok so I placed an order with this company on Aug 1 and items all stated in stock & ships in 24hours... well today is Sept 9 and I STILL have NOT received my items. However, I was charged for these items right away... yet still nothing. I emailed them 2+ weeks ago to ask about it & they gave me some run around about the whole deal & said it would be shipped by Sept 8 and gave me a $4 credit for future purchase. Well I contacted them again today because my status never changed yesterday & they basically gave me more bull and said they can't give me an actual date but will give me a 10% off for next time?!?! Are you kidding, I will never buy from you ever again! Steer clear, website item look amazing & so much cheaper for good stuff, but its just that a JOKE, a SCAM, a GIMMICK! DO NOT BUY... EVER!

I ordered five items from Light in the Box. Each item was shipped from a different location. I received a flat metal dish rack with silicone ends, and the silicone color was faded, as if it was either very old or had been in excessive heat. I received "chiffon" women's clothing, which was cheaply sewn out of very thin fabric, in addition to which I should have apparently ordered THREE sizes up from my American size (instead of two). I threw these items in the trash, as they were too cheesy to donate.

Perhaps the most horrific on line shopping experience I have had. Be weary, as you cannot return items that do not fit and I was charged an additional 30.00 from DHL. I was told this charge was incurred because the items had to go through customs. There is NO ONE to talk to to ask questions and resolve issues. The only customer service is email and the responses are "pre-made." In the end, I was stuck with 3 dresses that do not fit, as the sizes are super small! I lost 254.00 in addition to an extra 30.00. Lesson learned. I will never purchse from this web site again.

This company is into fraud plain and simple. I ordered three items and still have not received them to date. The order was supposed to ship since the 8th August and I was told by the manager Tim that the order would be shipped on the 23rd August instead. I realized that I was not getting any response on the status of the order and I again asked the same manager Tim about the order for which he said it would be shipped on the 31st August. I found this to be ridiculous as I paid for expedited shipping with this company. I asked for a refund and the company said they would refund the money but this was only after I wrote up a negative review about the company. The company informed that they would be refunding me the money to my credit card account however I informed that I had closed off that account and as such the money could not be refunded to that account. I submitted another account for the refund to the same manger Tim and he later informed me that based on international policy they could not send the money back to any other account than that of the account for the credit card. This is nonesense as another company had refunded me my money using the new account so i know that the company is lying and is into fraud and seeking to scam clients out of their money. I am therefore writing to warn all customers not to shop with this company as they are into fraud.

Wow! Amazing! Initially I was very nervous about ordering my wedding accessories from this site as there are such mixed reviews but I could not be happier. Thoroughly recommend but allow time for shipping so be patient!