LightInTheBoxReviews 13,802

Purchased a Lenovo S90 mobile phone from LITB. Phone arrived a little later than advertised so wrote to them. They promptly replied and offered me a US$10 voucher in return. Good start.
When I had ordered the phone I had paid for the 'Customs & Taxes' cover, think it cost circa EUR 10. When the phone arrived here in Italy the customs charged me circa EUR 40. I send a copy of the customs receipt to LITB who then reimbursed me the full EUR 40.
Phone was greaat, as expected. Unfortunately it inexplicably died after a few months. It was still under Guarantee so I tried to have Lenovo Europe fix it. They responded that the guarantee does not cover the phone I bought as it is not sold in Europe. Pretty $#*!ty from Lenovo... not impressed with their customer service either. Anyway, thought I was done for as you'd expet that the manafacturer should fix such problems. Thought I'd wrtie to LITB as a last ditch hope to help me. I explained to them the problem, and that Lenovo wouldn't help. LITB responded within the day and offered me the guts of a full refund. They send me details of how to resend the procudct to them, and kept me updated on its arrival, and then the refund being put back on my credit card.
To summise. Amazing customer service from LITB, very impressed, and would gladly recommend to friends. Lenovo phone was great, until it died... still not sure what happened, but thanks to LITB I've been able to replace the phone.

I had no idea this website was overseas. I thought it was just another international company that sold items at very cheap prices. After placing an order, I began browsing through the site and began to realize what was really going on. This is a stupid, Chinese company. After the children prepare your order in the sweatshop, they pack it up and ship it off... Maybe. I paid an extra 12 bucks for faster shipping. It said my package would arrive in 3-5 business days. It's been 23 business days and still nothing. There's no tracking number for my package. Their site is saying my packing hasn't even left the warehouse yet. Do not ever buy anything from here or you will regret it. I've tried canceling my order with no luck. Basically I just gave them $50 for nothing. Also, be aware: I've read reports that this site steals credit card information. I've read other reviews of people having absurd charges on their cards shortly after ordering from this site. I haven't experienced that yet but I'm waiting for that to happen.

I ordered 2 pairs of shoes from them. I had to pay £15.00 duty which I was not expecting. When I opened the parcel I was really disappointed at the poor quality. I sent them back straight away and paid a further £10 on postage. The shoes cost £24 for both. I have paid more in duty and returns. This was back in July and still waiting for my refund. It is now October! There is no contact details or any way I can get in touch. I can not recommend this shoddy company.

Worst possible company to do business with. Untrustworthy. Order placed in July still not received. Parcel apparently lost in post! Untraceable parcel in fact! Parcel resent still not received. Now told undeliverable and I need to start searching post office unknown to find half the order. Apparently other half still on route! Parcel to no where! What a disappointment! Hardly gives me confidence as to the content when and if it finally arrives! What a disaster! Rather give your money to a worthy charity than use this mail order company! I wonder how far I will progress in getting my refund!

The delivery was on time, and the items were of good quality. I got a short winter jacket, two shirts and a winter hat. None of them had any defects, which I was pleasantly surprised.
My friend had her order delayed and she had to wait another 15 days, but the items were fine for her as well. Coming from China, the customs were also problematic in this delay.
Overall I am satisfied, the zippers, linings and quality of material are good, and after wearing it for a while everyday last winter, I was happy there was no wear and tear.

Ordered goods on 4th August, they didn't ship them until 2nd September. Its now 25/09 and I have received nothing. Sadly for them though im their worst nightmare I have contacted a television show about scammers. I have emailed them 3 times in the hour and have promised to put negative reviews on their website daily, even more if I can. I don't think ill ever receive my order to be honest. Please don't waste your money with them.

It took a month for me to receive my package. They do not have any kind of contact number or customer service number. The only way of reaching out to them is to make a "ticket" which they will respond to over the Internet. It really doesn't matter if they do because I found that you cannot cancel your order once it is shipped (even if it is a MONTH late) and it would be more expensive to ship the package back to China than it would be to just keep the terrible clothing. They also claim to have no control of the package once it reaches the United States. I finally received my package and was further disappointed to find the clothing cheap and poorly put together. The dimensions (sizes) they post on their website were no where near what it turned out to be. The fabric is awful and couldn't ever pass as the amount I paid for it. I will NEVER use this site again. I have not heard of one person having a good experience.

I've had a nightmare of a time with my order. To cut a long story short my order has been in processing for over a week. No confirmation email received although they were sure quick to take my $140. When I requested a refund they conveniently told me that it had been shipped the day before even though it didn't show that today.

The only way to contact them to complain is through social media, although they hide your complaints so potential business isn't affected obv. Other than that you can get a 'help' ticket only by requesting a refund.

DO NOT ORDER FROM THEM!

Don't be tempted to buy from this company. You don't get what you see. They use other companies product and they try to imitate when they have a request for it. The material is cheap and transparent, stiching is really bad, sizes are 3 sizes lower than the average.
When you return their items though they acknowledge receipt of it but they will not refund you!
I have an ongoing problem. Because i tried to resolve it directly with this company like I was advised by Paypal, I did what the seller asked me to. I. e. Send items cheapest way so that they can refund me the postage. Always go through paypal and not with the seller directly. NEVER. This company will fool you around.
Lightinthebox, is a BAD company. They are dishonest. And it takes them over a month to send your order.
There is no complaint procedure. They don't have telephone number to talk to anyone. Once they close your case there is no otherway to communicate to resolve the problem.
Stay away from this company! They are crooks!

I ordered a dress for my son's wedding, actually two dresses. One I ordered a year ago and then another in August because the first had gotten smaller, or I got bigger. I decided to cancel the second dress within a day or so only to be told the day I ordered a custom made dress that it had been shipped. Back and forth for days until they wouldn't stop making the dress and shipped it anyway.

I am still trying to get them to tell me how to send this dress back but keep getting the run-around. The first dress ordered did fit for the wedding but 1 5min. Into the wedding I heard a "rip" and noticed the top had ripped from the bottom at the waist. I hadn't done anything but get in a car and walk to the venue and it had ripped and appeared it had only been basted together because white thread was showing and the dress was a navy one.

The mother of the bride also had a terrible experience with this company. When she took it out of the box to try it on she saw that they had forgotten to sew one side of the zipper to the dress. She has been able to get her money refunded but I'm still arguing with them.

I want full refund for the second dress since I cancelled long before they began making it and there is no reason they should have continued making it.

My suggestion, do not EVER buy from Light in the Box unless you have money to throw away on what turns out to be shoddy merchandise.