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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I really wish i did more reserch before using this site. There no #, no tracking. I really feel like i've been scammed, they took my money in seconds. Now i have to get a new card before they rob me again, and make my family homeless!
Customer support said that they shipped my laptop but its now 8 days and the tracking is showing nothing!
This guys dont really ship anything just grabs funds from My cards
Pathetic support and no response! Very bad experience.
My order number is **************
Please respond soon what is going on!
Dear Melanie,
We saw that our customer service team already opened a new ticket for you, and now it is solved. We will try to send you a new one, hope it could meet your satisfaction.
Sincerely,
Lightinthebox
I purchased a dress for a wedding. I had seen it on other sites, but unfortunately I went with LITB! The dress not only did not fit but it also looked horrible on me.
I contacted them for instructions on returning the item and was told that it was "Custom Made". Really? I've seen this dress many times including Amazon...
This was my mistake for trying a new website instead of going with my trusted ones! NEVER AGAIN
Dear Marie,
Sorry for the inconvenience. Please let us know your order no. And then we will see what can we do for you. In regards of custom made, if you choose 'custom measurements' in the order page and select your exact size, then it should be regarded as custom made. If you have any further questions, please submit a new ticket and our Customer service will help you there. http://www.lightinthebox.com/index.php?main_page=ticket_center
Sincerely,
Lightinthebox
I paid to return an item four months ago and have still not been refunded. I have emailed their customer service numerous times. Still no money forthcoming despite me following all their instructions. DO NOT BUY FROM THEM!
Hi Danielle,
Thanks for shopping with us. We refunded you successfully. Please check your Paypal again. If you need other help, please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html,
And our customer service team will help you there.
Sincerely,
Lightinthebox
I ordered a cosplay costume with expedited shipping, and a week later, when my item still hasn't arrived- I checked the tracking number... It said that it will come NEXT MONTH! And I ordered it so that it would come quickly, so I am not a very happy camper right now!
Dear Gabby,
Thanks for shopping with us, the estimated shipping date is on 9th November, because the item is now not in stock. The delivery time doesn't include processing time. If you need any further help, please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html,
And our customer service team will help you there.
Sincerely,
Lightinthebox
I ordered my daughter a Halloween costume on October 16th paid over $15 for express delivery (3-5 business days) it's now October 23 and it still has not been shipped. Needless to say, I have oe very dissapointed little girl. We live in a very small town with nowhere to buy anot her costume in time. Thanks to "light in the box" my daughter will be missing out on the Halloween fun this year.
Dear Miranda,
Sorry for the inconvenience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html,
And our customer service team will help you there.
Sincerely,
Lightinthebox
Dear Reader,
If you want to buy something from LightInTheBox you should think about it twice. In July 2015 I bought 8 items from this company. The order was a total of $175 USD incl. A tax insurance. The tax insurance is incase you need to pay tax in your country on your order. If they tax you LightInTheBox will repay your tax. Well that is what they say - I had to pay DHL $72 USD in tax. LightInTheBox promise to return the tax money in 3-5 business days - that was back in August 2015. Now it's almost November...^^
So please - don't be stupid like me and buy anything from this company. The things they sell are the cheapest Chinese things on the marked. They buy something for $1 USD and sell it to you for $10-50 USD - get the drift?!
STAY AWAY FROM LightInTheBox!
Yours sincerely,
Alexander Calapini-Solberg
Norway
Dear Alexander,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
Sincerely,
Lightinthebox
Thank you Lightinthebox for timely delivery of my dress.
Thank you Lightinthebox for sending my shipment early so that I can wear the dress on Nov 2.
I was very tensed but the dress came in today, it's beautiful.
The finishing is amazing and it looks exactly like the picture on the website.
Fits like a dream too
I am sooooo happy... Thank you for making my day!
Dear Nidhi,
Sorry for the inconvenience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
Sincerely,
Lightinthebox
I ordered my bridesmaids dresses from their website knowing I might have to have them altered here. And it's exactly what happened, they had to be altered a bit here to fit nicely all of my 4 bridesmaid, but I was impressed by the quality of the dresses. They are really well made and the fabric is really nice. Yes, I had to pay an extra fee for customs and I had to pay to get them altered, but overall the dresses are as nice as if I had bought them in an expensive boutique here and still a lot cheaper.
Dear Rachel,
We appreciate your business with us and we are very glad to hear that you're satisfied with the purchase and service.
Thank you very much for your positive feedback. Wish you a very amazing wedding:)
Best regards,
LightInTheBox
Ordered two mini projectors.
Shipped from AZ to UT.
With wrong power supplies.
Sent Emails and still no response back.
Buyer beware...
100% crap.
Hi Mark,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: https://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Sincerely.
Lightinthebox
The people who give high rate must be working in light in the box ( fake company)
Do not try to buy never ever from them.
Sorry for the late reply. Your order was shipped on September 9th, but you didn't received it yet, so we re-placed a new order for you for compensation. You can submit a customer service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: https://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Sincerely,
Lightinthebox
I placed an order on 15 of September and today 19 of October it arrives. I was very happy and pleased that my amlogic m8 android tv box comes to my hands after 1 month+. When i unpack it i realise that the power adapter is missing which is included. What i'm i suppose to do wait another month for the power adaptor? Now i have to pay and get a power adaptor to make it work. This all cost me more money than buying the item from Greece where i live.
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to contact our customer service team by accessing My Tickets on our website. Follow this link to view the ticket center: https://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Sincerely,
Lightinthebox
I bought a parka coat xxl size because I am overweight.The coat took weeks to arrive and when it did it was tiny.It was more like a small to medium and I couldn't get my arm in the sleeve. Cant be bothered sending it back so I am nearly 30 pounds out of pocket.
Dear Nanda,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: https://www.miniinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Sincerely,
Lightinthebox
I BOUGHT A QUADCOPTER UDI U818A AND I GOT IT WITHOUT CAMERA. I wrote review on seller page and they delete it. I ask them to verify other sites that sell this UDI model and see that should came with a camera and after 2weeks they told me that the UDI model U818A it comes without camera. Totaly not true. I tried to write another review on seller page but if you dont rate it with 4-5 stars, they will delete it."
“Dear customer,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Sincerely,
Lightinthebox
This is a truly dreadful Company.
I ordered an item on 23rd September 2015 (they say delivery in 4 - 8 working days!). They took the money from VISA account on same day it is now 14 October 2015 and no goods!
You try to contact them they send an automatic computer reply that is total rubbish and in such small print it is difficult to read. Impossible to track the delivery as they say in there Email.
No contact number & no chat line either which they say they have!
MY ADVICE DO NOT DEAL WITH THIS COMPANY IN ANY CIRCUMSTANCES
Dear Graham,
Sorry for the late reply. Your order was shipped on 24th September, track no. Is RC326642932NL.
Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
If you ordered on MiniInTheBox, here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Lightinthebox
If you are in Canada TAKE NOTE: You will be charged the exchange rate CDN to USD PLUS a Customs Charge so that your order is now Twice the price of the article I find that Ridiculous... I have asked that they cancel my orders and Refund me... There should be no Problem but if so I will update this Review...
Dear Carol,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
If you ordered on MiniInTheBox, here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
In addition, We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it. We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.
http://www.miniinthebox.com/knowledge-base/c1170/a2125.html
Sincerely,
Lightinthebox
I make the order 09/10/2015 but order is not shipped. Before paying the order shipped in 24 hours now 5 day ago order is not shipped may the site is make fool of the person
Dear Rajesh,
Thank you for shopping with us and telling us about your experience. You can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
I ordered the yo unique 3D mascara and it is AMAZING! I can't wait to order more for my girls for Christmas! Angie Moore in Virginia
Dear Angelia,
We appreciate your positive review about us and are very happy that you're satisfied with our products and service. Thank you for your support!
Best regards,
LightInTheBox
We ordered some pictures from this place. They emailed me demanding a photocopy of my passport and credit card to "verify" my payment. When I received they said they would cancel my order. I said it was unsafe to send personal information and offered to pay by money transfer. The Order cancelled was cancelled with no further advice - no refund received yet!
Hi Michelle,
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your driver’s license or credit card to prove your identity for no reasons. We only do that when there is a problem occurring during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. Your understanding will be much appreciated.
You can open a Customer Service ticket and we will follow up with you via ticket about your request for cancellation.
Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
I purchased clothing and footwear, everything arrived as promised and as described on their website. I will continue to do business with them. They are highly recommended
Dear Gennaro,
We appreciate your positive review about us and are very happy that you're satisfied with our products and service. Thank you for your support!
Best regards,
LightInTheBox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Judy,
Sorry for the late reply. You can find your order no. After you logged in your account, click 'personal center' and then select 'my orders', and then you could see all the orders you placed. Please submit a ticket if you have any question towards your order, our Customer Service will help you there.
Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Sincerely,
Lightinthebox