Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Het horloge voldoet aan de verwachtingen. Wel groot maar dat stond ook in de beschrijving. Keurig op tijd geleverd.
Muy buenos precios muy padres productos y variedad. Me encanta light un the box.
Lo malo es el tiempo que tardó en procesarse ya que fue más de 1 semana después y los impuestos que me cobran en la aduana Mexicana esmucho
Recebi meus produtos, são como nas fotos e vieram dentro do prazo!
Eu recomendo o site!
I loved the dress. It was excellent quality, fit perfectly, and arrived fast. I couldn't have asked for a better dress for this occasion and highly recommend this company.
Bought a light said LED bulbs. But turned out to be 40 dim bulbs so the gave me 12cad off next order and I made next order of 62 cad for led bulbs but I can't get 12cad off order so I'm canceling order
I love light in the box. My experiences have been great! I love the selection and I love the customer service. All my questions have been answered in a timely manner. I will continue to shop here for a very long time.
J'ai acheté un string transparent pour homme. Produit très agréable à porter et qui met le sexe en valeur
I have ordered quite lot of products through LitInTheBox. Delevery and goods were in time and of good quality. I recomment LightInTheBox to friends and family.
Estoy encantada con mis pedidos, todo ha llegado en forma y pues dispuesta a esperar otros pedidos.
Was bought for my daughters prom and she loved it. It came early, and was a little big which was better than a little small. She was beautiful in it, and she thought it was perfect. Bought the shoes to match thinking they would be on the small side, but they fit perfect
Gostei muito do produto, foi fiel à foto que estava no site. Muito bonito!
Só demorou mais do que eu gostaria, mas também não foi uma demora fora do normal pra nossa alfandega
El proceso se realizo satisfactoriamente y en los tiempos establecidos.
Products bought have a good Quality & very cheap, but i wait 30 days for receive.
Très belle tenue, très bonne qualité de la confection et des matériaux utilisé. Beau tissu utilisé.
Le cosplay et très proche de celui du personnage Kurumi Tokisaki du manga Date a live.
J'ai acheté une taille L pour un 36 et cela taille parfaitement bien.
Magnífico abrigo con un acabado impecable. Abriga muchísimo. Hay que tener en cuenta las tallas al pedir el artículo, porque viene algo pequeña.
It had been a good experience to buy in this site, not only because of the prices, also because of the service, they are always able to help. Not meter how far they have to shipp you orden, they will. I feel free to buy in LightIn TheBox, also my money is save.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Sorry for any confusion, as it is states clearly in item's descpritoon the free bulb we offered is E27 base 60W bulb. But if you would like to save electricity you may replace by LED bulbs. The light comes with feature LED. Thank you for your understanding. And we offer a discount for the inconvenience caused. And we noted that you got 11CAD rewards in your store credit account. And i created a ticket =12674071