Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

NL
1 review
1 helpful vote
Follow Ad v.
Unfollow Ad v.
Share Review
Report Review

Horloge uitstekend
May 11, 2016

Het horloge voldoet aan de verwachtingen. Wel groot maar dat stond ook in de beschrijving. Keurig op tijd geleverd.

Date of experience: May 11, 2016
Mexico
12 reviews
2 helpful votes
Follow Sylvia c.
Unfollow Sylvia c.
Share Review
Report Review

Excelente
May 11, 2016

Muy buenos precios muy padres productos y variedad. Me encanta light un the box.
Lo malo es el tiempo que tardó en procesarse ya que fue más de 1 semana después y los impuestos que me cobran en la aduana Mexicana esmucho

Date of experience: May 11, 2016
Brazil
1 review
0 helpful votes
Follow Vivi K.
Unfollow Vivi K.
Share Review
Report Review

Recebi meus produtos, são como nas fotos e vieram dentro do prazo!
Eu recomendo o site!

Date of experience: May 11, 2016
Massachusetts
1 review
0 helpful votes
Follow Destiny T.
Unfollow Destiny T.
Share Review
Report Review

Bridesmaids dress
May 12, 2016

I loved the dress. It was excellent quality, fit perfectly, and arrived fast. I couldn't have asked for a better dress for this occasion and highly recommend this company.

Date of experience: May 11, 2016
Michigan
1 review
0 helpful votes
Follow Greg m.
Unfollow Greg m.
Share Review
Report Review

Bought a light said LED bulbs. But turned out to be 40 dim bulbs so the gave me 12cad off next order and I made next order of 62 cad for led bulbs but I can't get 12cad off order so I'm canceling order

Date of experience: May 11, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Sorry for any confusion, as it is states clearly in item's descpritoon the free bulb we offered is E27 base 60W bulb. But if you would like to save electricity you may replace by LED bulbs. The light comes with feature LED. Thank you for your understanding. And we offer a discount for the inconvenience caused. And we noted that you got 11CAD rewards in your store credit account. And i created a ticket =12674071

Virginia
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

GORGEOUS
May 12, 2016

Beautiful and quality just right! Gorgeous combination. Can't wait to style this ensemble.
COMPLIMENTARY

Date of experience: May 11, 2016
Kentucky
1 review
0 helpful votes
Follow chris b.
Unfollow chris b.
Share Review
Report Review

Light in the Box
May 12, 2016

I love light in the box. My experiences have been great! I love the selection and I love the customer service. All my questions have been answered in a timely manner. I will continue to shop here for a very long time.

Date of experience: May 11, 2016
France
1 review
0 helpful votes
Follow serge a.
Unfollow serge a.
Share Review
Report Review

String homme
May 12, 2016

J'ai acheté un string transparent pour homme. Produit très agréable à porter et qui met le sexe en valeur

Date of experience: May 11, 2016
NL
2 reviews
0 helpful votes
Follow PPM B.
Unfollow PPM B.
Share Review
Report Review

I have ordered quite lot of products through LitInTheBox. Delevery and goods were in time and of good quality. I recomment LightInTheBox to friends and family.

Date of experience: May 11, 2016
Nicaragua
1 review
1 helpful vote
Follow Adriana E.
Unfollow Adriana E.
Share Review
Report Review

Estoy encantada con mis pedidos, todo ha llegado en forma y pues dispuesta a esperar otros pedidos.

Date of experience: May 11, 2016
Michigan
1 review
0 helpful votes
Follow Barbara H.
Unfollow Barbara H.
Share Review
Report Review

Was bought for my daughters prom and she loved it. It came early, and was a little big which was better than a little small. She was beautiful in it, and she thought it was perfect. Bought the shoes to match thinking they would be on the small side, but they fit perfect

Date of experience: May 11, 2016
Florida
1 review
1 helpful vote
Follow Caroline m.
Unfollow Caroline m.
Share Review
Report Review

ótimo
May 11, 2016

Gostei muito do produto, foi fiel à foto que estava no site. Muito bonito!
Só demorou mais do que eu gostaria, mas também não foi uma demora fora do normal pra nossa alfandega

Date of experience: May 11, 2016
Colombia
2 reviews
0 helpful votes
Follow antonio p.
Unfollow antonio p.
Share Review
Report Review

El proceso se realizo satisfactoriamente y en los tiempos establecidos.

Date of experience: May 11, 2016
Belgium
1 review
1 helpful vote
Follow freddy o.
Unfollow freddy o.
Share Review
Report Review

Simply love it
May 11, 2016

The stuff is OK i will buy more things on the site

Date of experience: May 11, 2016
New Jersey
1 review
1 helpful vote
Follow Magda z.
Unfollow Magda z.
Share Review
Report Review

Excelente
May 11, 2016

Le compre unos zapatos mi hija y me encantaron son lindos y muy buena calidad.

Date of experience: May 11, 2016
Spain
1 review
0 helpful votes
Follow Jaime b.
Unfollow Jaime b.
Share Review
Report Review

Excelent products
May 12, 2016

Products bought have a good Quality & very cheap, but i wait 30 days for receive.

Date of experience: May 11, 2016
France
1 review
0 helpful votes
Follow Celine C.
Unfollow Celine C.
Share Review
Report Review

Très belle tenue, très bonne qualité de la confection et des matériaux utilisé. Beau tissu utilisé.
Le cosplay et très proche de celui du personnage Kurumi Tokisaki du manga Date a live.
J'ai acheté une taille L pour un 36 et cela taille parfaitement bien.

Date of experience: May 11, 2016
Spain
1 review
0 helpful votes
Follow Sergio M.
Unfollow Sergio M.
Share Review
Report Review

Muy bueno
May 11, 2016

Muy bueno y recomendable para todos, han mejorado mucho y van a mejor, un envio extraordinario, volveria a comprar con ellos

Date of experience: May 11, 2016
Spain
1 review
0 helpful votes
Follow Juan D.
Unfollow Juan D.
Share Review
Report Review

Gran abrigo
May 11, 2016

Magnífico abrigo con un acabado impecable. Abriga muchísimo. Hay que tener en cuenta las tallas al pedir el artículo, porque viene algo pequeña.

Date of experience: May 11, 2016
DO
1 review
0 helpful votes
Follow charidel p.
Unfollow charidel p.
Share Review
Report Review

It had been a good experience to buy in this site, not only because of the prices, also because of the service, they are always able to help. Not meter how far they have to shipp you orden, they will. I feel free to buy in LightIn TheBox, also my money is save.

Date of experience: May 11, 2016