On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Товар выслали с небольшой задержкой, потому что была новинка и пришлось ждать когда завод отпустит партию. Сам телефон в принципе не плох. Но есть существенные минусы, это плохой звук динамика возможно исправят, кнопка питания на третий день стала западать это доп вложения в ремонт, очень глубоко утоплен разъем для зарядки, в результате можно пользоваться только родным или искать или обрезать другие провода. Да еще и прошивка пока откровенное г*вно, потому что батарейку садит сильно. Надеюсь исправят большой вопрос и поэтому он держит пока день всего, еле еле. А сам аккумулятор по картинкам и прочему 3000, а по факту еле 2600 набегает. Но это ж китай
Sempre que eu posso eu compro na Lightlnthebox é uma loja que eu confio por isso compro, sempre o que eu compro chega demora um pouco mas chega.
I like so much to buy on this site. Never had trouble in my orders! Great place!
I was concerned to buy anything from Light in the Box because there are bad reviews out there for the company. However, they had the exact items I needed for an event at great rates so I decided to try it. I purchased several items from light in the box including engraved items. Everything came out great! Shipping arrived in a timely fashion. The items looked much netter than I expected. I am very happy with my purchases!
Melhor site de compras da web, ótimo atendimento e muito atencioso com os clientes, 100% recomendado.
1er achat mais j'y reviendrai. De nombreux produits à bas prix et de bonne qualité et apparemment régulièrement des réductions personnelles
After numerous conversations with technical support of shop problems about orders was allowed. Support worked much better than the managers. Special thanks to Sasha, who solves all problems. In the end 6 of the orders were received on time, I and my friends satisfied with the product.
Great products at great prices. Excellent customer service.
I buyed many thing in this online store and all were very good and usefull things, excellent quality and price. I recomend this online store strongly.
I GET MOST OF MY ACCESSORIES FROM LIGHTINABOX, I LOVE IT, ITS REALLY LIKE OPENING CHRISTMAS PRESENTS ON CHRISTMAS DAY
Todo perfecto llego puctual y ademas me han devuelto los gastos de aduana. Gracias
I love this web site! Everyone should buy something
I suggest it!
I bought a mini speaker z-12. A great business because the product come in perfect state and is very good with a high sound ever far from its.
I like to buy in Light in the Box because the price is very good, i can see the comments of other buyers and see all specifications of the products.
Bonjour,
Avec le site "Light in the box", je suis super content des baskets que j'ai acheté.
Très belles.
Je recommande ce site à tout les monde.
I've ordered two covers by Miniinthebox and one of them, the captain America's one, is fantastic, but the other one, the spiderman's one, was awful: the collage was done very badly!
Update:
They asked me to write this review and then i would win a gift, i did so but the gift they promised i NEVER heard about it, i was supposed to receive a gift 9 LED Flashlight and blablabla last time i shopped with them i got rubbish cloths, i can't wear any of them, all bad quality.
--------------------------------------
Their customer service works, and they are caring too, i had a problem with duties & tax because i forgot to pay insurance fee at final buying step, then i had to pay 39 euros when goods arrived here, but they took care well of my problems, a small tip is to always pay the insurance fee for duties & taxes don't skip that, you never know what your country will be charging you for buying outside.
Arrivato nei tempi previsti è molto bello. Per quello che ho pagato è un disegno molto grande e ho potuto riempire una parete del mobile del bagno. Perfetto!
I have placed several orders with LightInTheBox.com. I have been very happy with everything I have received! Very good online business. I recommend them completely.
Lienzo muy bonito, con unos colores llamativos y 100% pintado a mano.
Super contento con la compra
Fui muito bem atendida, meu produto veio em perfeito estado, exatamente como nas fotos.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12721160
Sincerely,
Sasha
LightInTheBox Customer Service