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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Nice lamps, all working well, will order it again...
Got my order very fast this time & very happy with shorts the best pair of shorts i have ever got & very good value. Many Thanks.
PRIMERA VEZ QUE COMPRO POR INTERNET Y ESTOY SASTIFECHO TANTO POR LA CALIDAD DEL PRODUCTO COMPRADO, SU BELLEZA, Y SOBRETODO LA SERIEDAD DE LA EMPRESA LIGHTINTHEBOX, HASTA PRECISOS EN EL TIEMPO DE LLEGADA, FELICITACIONES, SEGUIRE COMPRANDO
Xiaomi Redmi 3 представляет собой один из самых оснащенных и сбалансированных смартфонов в бюджетной ценовой категории. Телефоном я очень и очень доволен! Экран яркий, цвета сочные, лёгкий, стильный, камера хорошая, 3G, 4G ловит на ура! Всё что хотел получить от телефона, я приобрёл, да ещё за такую цену. Спасибо магазину за отличное обслуживание и за прекрасный телефон!
I do really like this service because they respond very fast and give the information I need. Great duties insurance (got my taxes back).
He comprado dos productos en LightInTheBox y me he quedado muy satisfecho. He recibido lo que anuncian y el resultado ha sido mejor aún. Una perfecta relación calidad/precio porque por unos zapatos elegantes, hechos a manos, her pagado muy poco dada su calidad. Y un jersey con un bonito y moderno diseño, también ha tenido una muy buena relación calidad/precio.
Por otra parte el servicio de venta y postventa es excelente pues la empresa está radicada en Estados Unidos y lo he recibido todo en España muy correctamente y en un plazo razonable. Si pagar aranceles. Lo recomiendo encarecidamente.
I will never buy anything from this LITB company again, 2 out of three items were no good.The first item was faulty it fell apart when I put batteries inside the flashlight which cost me $28.00 AUD and the said they would refund me which they did but only. 14.50 AUD.So they lied to me.The second item was supposed to be a Sky Ray King flashlight when received the light it turned out to be a cheap version called a Elfeland flashlight poor quality, so they have basically roarted me so that's it never again for me. With the complaint in regards to that item which cost $54.33 AUD they just ignored me and said they were confused. Dont do business with them, you will be left disappointed.
I am very satisfied with the handling and delivery, gymnastics mat is in good quality. Thank you
Lenovo K5 Note 6 " 4G с (3GB + 32GB 2 Mp / 16 Mp Qualcomm Snapdragon 450 3760 mAh) Хороший смартфон за не большую стоимость,! Доставка прошла довольно быстро,,, Спасибо,!
Très bon site.
La qualité est au rendez vous, la taille un peu petite par contre.
Pensez à prendre 1 ou 2 tailles au dessus.
Photos conformes.
Délai de livraison respecté (France, environ 3 ou 4 semaines)donc pensez à ne pas commander à la dernière minute.
Pour les retours aucune idée puisque pas besoin...
Goods received in time. Size approached. Order satisfaction. For a long time we buy in this store and enjoy all.
Parfait pour de petits bonbons-chocolat: le plus dur est d'y résister... La taille est idéale et donne un bonbon de 2g environ. Le chocolat se démoule très bien, et le nettoyage est très facile.
I am hooking up my camera, well packed, new condition, it is a walk in the park, with all the things pack so neatly, organized, cameras put together so others could be done the same, I am totally satisfied because I have a hard drive to put in the main unit, thank u for great service and fo l l owing up and free gift
Very pleased with the purchase. Shop wonderful, all sent very quickly. There are of course the claim to the package but these are trifles. The phone itself is just excellent. We were pleased with the battery holds good. I recommend.
E' arrivato in ritardo... ma almeno è rispondente alla foto... non so se ricompreremo un altro prodotto.
E' arrivato in ritardo... ma almeno è rispondente alla foto... non so se ricompreremo un altro prodotto.
E' arrivato in ritardo... ma almeno è rispondente alla foto... non so se ricompreremo un altro prodotto.
Pefect sizes and products. I always buy from light in the box and I m always buying. Highly recommended.
Nice site to order directely products from china. Fast shipping, sometimes even from local storehouse. Every week coupons, with every order bonuspoints you can use next time you order. For a few Euros extra you can take an extra insurance for extra costs (import) they refund without any problem.
Oh my goodness! Soooooo amazing! She was twirling around in the dress it's soooo perfect! Fits perfectly and still a little room to grow! Sturdy too! I am not fearing her tearing it up during the ceremony. Does require a couple of people to help her get it on but she's a wiggle worm. A little pair of shorts under and all is well! Soooo pleased with the dress and the price!
O produto chegou de acordo com o especificado no anuncio, assim como o período de entrega foi cumprido corretamente.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

