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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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1 review
0 helpful votes
Follow Sabahudin C.
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Exelent service
May 24, 2016

Nice lamps, all working well, will order it again...

Date of experience: May 21, 2016
GB
1 review
0 helpful votes
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Got my order very fast this time & very happy with shorts the best pair of shorts i have ever got & very good value. Many Thanks.

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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PRIMERA VEZ QUE COMPRO POR INTERNET Y ESTOY SASTIFECHO TANTO POR LA CALIDAD DEL PRODUCTO COMPRADO, SU BELLEZA, Y SOBRETODO LA SERIEDAD DE LA EMPRESA LIGHTINTHEBOX, HASTA PRECISOS EN EL TIEMPO DE LLEGADA, FELICITACIONES, SEGUIRE COMPRANDO

Date of experience: May 21, 2016
Ukraine
1 review
0 helpful votes
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Xiaomi Redmi 3 представляет собой один из самых оснащенных и сбалансированных смартфонов в бюджетной ценовой категории. Телефоном я очень и очень доволен! Экран яркий, цвета сочные, лёгкий, стильный, камера хорошая, 3G, 4G ловит на ура! Всё что хотел получить от телефона, я приобрёл, да ещё за такую цену. Спасибо магазину за отличное обслуживание и за прекрасный телефон!

Date of experience: May 21, 2016
Lithuania
1 review
0 helpful votes
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I do really like this service because they respond very fast and give the information I need. Great duties insurance (got my taxes back).

Date of experience: May 21, 2016
RU
1 review
0 helpful votes
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Катушки для спиннинга Троллинговые катушки / Кастинг Reel 5.3:1 2 Шариковые подшипники ПравостороннийМорское рыболовство / Троллинг

Date of experience: May 21, 2016
Spain
1 review
0 helpful votes
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He comprado dos productos en LightInTheBox y me he quedado muy satisfecho. He recibido lo que anuncian y el resultado ha sido mejor aún. Una perfecta relación calidad/precio porque por unos zapatos elegantes, hechos a manos, her pagado muy poco dada su calidad. Y un jersey con un bonito y moderno diseño, también ha tenido una muy buena relación calidad/precio.
Por otra parte el servicio de venta y postventa es excelente pues la empresa está radicada en Estados Unidos y lo he recibido todo en España muy correctamente y en un plazo razonable. Si pagar aranceles. Lo recomiendo encarecidamente.

Date of experience: May 21, 2016
Australia
2 reviews
3 helpful votes
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I will never buy anything from this LITB company again, 2 out of three items were no good.The first item was faulty it fell apart when I put batteries inside the flashlight which cost me $28.00 AUD and the said they would refund me which they did but only. 14.50 AUD.So they lied to me.The second item was supposed to be a Sky Ray King flashlight when received the light it turned out to be a cheap version called a Elfeland flashlight poor quality, so they have basically roarted me so that's it never again for me. With the complaint in regards to that item which cost $54.33 AUD they just ignored me and said they were confused. Dont do business with them, you will be left disappointed.

Date of experience: May 21, 2016
Belgium
1 review
0 helpful votes
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Gymnastics mat
May 24, 2016

I am very satisfied with the handling and delivery, gymnastics mat is in good quality. Thank you

Date of experience: May 21, 2016
RU
2 reviews
0 helpful votes
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Lenovo K5 Note 6 " 4G с (3GB + 32GB 2 Mp / 16 Mp Qualcomm Snapdragon 450 3760 mAh) Хороший смартфон за не большую стоимость,! Доставка прошла довольно быстро,,, Спасибо,!

Date of experience: May 21, 2016
France
1 review
0 helpful votes
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Très bon site.
La qualité est au rendez vous, la taille un peu petite par contre.
Pensez à prendre 1 ou 2 tailles au dessus.
Photos conformes.
Délai de livraison respecté (France, environ 3 ou 4 semaines)donc pensez à ne pas commander à la dernière minute.
Pour les retours aucune idée puisque pas besoin...

Date of experience: May 21, 2016
Hong Kong
1 review
0 helpful votes
Follow Pavel T.
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Goods received in time. Size approached. Order satisfaction. For a long time we buy in this store and enjoy all.

Date of experience: May 21, 2016
France
1 review
0 helpful votes
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Très sympa
May 24, 2016

Parfait pour de petits bonbons-chocolat: le plus dur est d'y résister... La taille est idéale et donne un bonbon de 2g environ. Le chocolat se démoule très bien, et le nettoyage est très facile.

Date of experience: May 21, 2016
New York
5 reviews
1 helpful vote
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I am hooking up my camera, well packed, new condition, it is a walk in the park, with all the things pack so neatly, organized, cameras put together so others could be done the same, I am totally satisfied because I have a hard drive to put in the main unit, thank u for great service and fo l l owing up and free gift

Date of experience: May 21, 2016
Ukraine
1 review
0 helpful votes
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XIAOMI Redmi 3
May 24, 2016

Very pleased with the purchase. Shop wonderful, all sent very quickly. There are of course the claim to the package but these are trifles. The phone itself is just excellent. We were pleased with the battery holds good. I recommend.

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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Good deal
May 24, 2016

E' arrivato in ritardo... ma almeno è rispondente alla foto... non so se ricompreremo un altro prodotto.
E' arrivato in ritardo... ma almeno è rispondente alla foto... non so se ricompreremo un altro prodotto.
E' arrivato in ritardo... ma almeno è rispondente alla foto... non so se ricompreremo un altro prodotto.

Date of experience: May 21, 2016
Malta
4 reviews
1 helpful vote
Follow Frances P.
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Pefect sizes and products. I always buy from light in the box and I m always buying. Highly recommended.

Date of experience: May 21, 2016
Belgium
1 review
0 helpful votes
Follow Tessa V.
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Excellent site!
May 24, 2016

Nice site to order directely products from china. Fast shipping, sometimes even from local storehouse. Every week coupons, with every order bonuspoints you can use next time you order. For a few Euros extra you can take an extra insurance for extra costs (import) they refund without any problem.

Date of experience: May 21, 2016
Georgia
1 review
0 helpful votes
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AMAZING!
May 23, 2016

Oh my goodness! Soooooo amazing! She was twirling around in the dress it's soooo perfect! Fits perfectly and still a little room to grow! Sturdy too! I am not fearing her tearing it up during the ceremony. Does require a couple of people to help her get it on but she's a wiggle worm. A little pair of shorts under and all is well! Soooo pleased with the dress and the price!

Date of experience: May 20, 2016
Brazil
1 review
0 helpful votes
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O produto chegou de acordo com o especificado no anuncio, assim como o período de entrega foi cumprido corretamente.

Date of experience: May 16, 2016