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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The items I have purchased from LightinTheBox have been of great quality considering the price. I am surprised they can provide some items for the low price.
He realizado algunas compras online y puedo decir que me siento muy satisfecha de los productos que he recibido. Lo que se podria mejorar es el tiempo de envio. Gracias
You can find items here that are so hard to find elsewhere. Great place to shop. I recommend LightInTheBox for children's clothes. Wish they had smaller sizes, but beautiful items.
Good job LightInTheBox
Thank You
Connie
Las tallas son perfectas y la ropa me ha salido con buena calidad.
LIKE:
Price - 5 Stars
Quality - 5 Stars
Craftsmanship - 5 Stars
Order Processing Quality Control - 3 Stars
Online Store - 5 Stars
DISLIKE:
The merchandise are coming from China. Consider the Shipping Charges, the Waiting, and the Return/Replacement Shipping Charges. They are higher than online purchases in the USA. The waiting time, too. It is much longer.
This light in the box is my favorite for several reasons.
And one of those reason it is promotional offers, great shipping fees and excellent customer services.
And the passport holder that i have order I love it. Its good quality and is exactly like the picture.
On the website "www.lightinthebox.com" so far I made two purchases both less than 22, even considering shipping. Maybe that's why I did not receive custom charges and in any case the site allows you to choose an insurance refund any customs fees. I bought some LED bulbs and a E27 adapter 2xE27. By comparing the prices offered by "lightinthebox" with other sites I was very happy also for the quality of the goods. The only negative are the shipping times, but this is normal because the goods are still in China and from the site can be traced back to the state of dispatch and delivery.
Very good deal for custom made curtains, however have not hung yet due to construction. One concern is that normal 48" panels have 14 pleats while these panels only have 10 pleats! Do not know how that will impact the hanging. Fabric is beautiful and appears to be a great deal for the price. Took a while for the customization process, but once notification of shipping took place, the drapes arrived very, very quickly.
LightInTheBox has the best prices I've found on the web so far as well as huge variety in their inventory!
I purchased this bathtub faucet to replace my current waterfall tub faucet because I wanted a hand-sprayer. The faucet arrived surprisingly fast and was packed expertly for international shipping. The faucet was exactly as pictured, it is of high quality with brass interior fittings. I am absolutely delighted with my purchase although the instructions provided in my package were for another device entirely and the web description should include hole dimensions so the customer knows whether the faucet will fit current drill placement [I did have to re-drill two of my plumbing holes to accommodate] I will definitely purchase more items from LightInTheBox and I will recommend LightInTheBox to my friends because Customer Service is excellent!
De momento muy contento, he comprado un parasol de la cámara y por el precio era mucho más de lo que me esperaba. Le doy 4 estrellas por que como era el primer pedido en esta pagina estaba preocupado por sí no me llegaba, pero al final me llego y todo muy bien :)
Formal Evening Dress - Royal Blue Plus Sizes / Petite A-line Halter Floor-length Satin #*******
This dress is perfect! This dress is exactly as descirpted and pictured. The material quality and weight of the dress is more than I expected. I am older and thicker around the waist and ordered this dress based on the measurements provided. The dress fits perfectly. I am very pleased with the color as well; royal blue comes in various shades and this one is just right.
I received my order and was very happy with them. They are so cute and will be a great wedding Favor Thank you.
Great MicroSDHC card. Nominal amount of memory 7gd 49 mb. Transfer rate and backup the data 22 mbit/s. Card reader works well.The adapter card is inserted into the same well. All in all I'm satisfied. Rating 5 stars out of 5.
Smooth service. Easy to follow packets with track and save service. Reliable. Products have the quality specified. Everything to be found in the specifications.
Ho comprato degli oggetti molto utili per la mia reflex... adesso fanno parte dell'attrezzatura in borsa. Non me ne staccherò più. Grazie...
J ai découvert ce site il n y a pas longtemp, après une 1 ère commande juste pour voir, pas du tout déçue, j ai renouvelé l expérience et je suis vraiment ravie, site sérieux belle marchandise, il faut juste savoir que parfois il faut règler les frais de douane avant de recevoir la marchandise mais c est en toute logique il faut suivre le colis.
Je recommande ce site.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

