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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Florida
20 reviews
6 helpful votes
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The items I have purchased from LightinTheBox have been of great quality considering the price. I am surprised they can provide some items for the low price.

Date of experience: May 21, 2016
Brazil
1 review
0 helpful votes
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Gutomar
May 24, 2016

Ocorreu tudo certo, demorou um pouco mas a mercadoria chegou prefeita.

Date of experience: May 21, 2016
Ecuador
1 review
0 helpful votes
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Satisfaccion
May 24, 2016

He realizado algunas compras online y puedo decir que me siento muy satisfecha de los productos que he recibido. Lo que se podria mejorar es el tiempo de envio. Gracias

Date of experience: May 21, 2016
Texas
1 review
0 helpful votes
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Superb
May 24, 2016

Pineapples corer. Super easy to use. Quickly peels, cores and slices in one easy step. Wish I had bought years ago!

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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You can find items here that are so hard to find elsewhere. Great place to shop. I recommend LightInTheBox for children's clothes. Wish they had smaller sizes, but beautiful items.
Good job LightInTheBox
Thank You
Connie

Date of experience: May 21, 2016
Costa Rica
1 review
0 helpful votes
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Las tallas son perfectas y la ropa me ha salido con buena calidad.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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LIKE:
Price - 5 Stars
Quality - 5 Stars
Craftsmanship - 5 Stars
Order Processing Quality Control - 3 Stars
Online Store - 5 Stars
DISLIKE:
The merchandise are coming from China. Consider the Shipping Charges, the Waiting, and the Return/Replacement Shipping Charges. They are higher than online purchases in the USA. The waiting time, too. It is much longer.

Date of experience: May 21, 2016
Oman
1 review
0 helpful votes
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This light in the box is my favorite for several reasons.
And one of those reason it is promotional offers, great shipping fees and excellent customer services.
And the passport holder that i have order I love it. Its good quality and is exactly like the picture.

Date of experience: May 21, 2016
Washington
1 review
0 helpful votes
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On the website "www.lightinthebox.com" so far I made two purchases both less than 22, even considering shipping. Maybe that's why I did not receive custom charges and in any case the site allows you to choose an insurance refund any customs fees. I bought some LED bulbs and a E27 adapter 2xE27. By comparing the prices offered by "lightinthebox" with other sites I was very happy also for the quality of the goods. The only negative are the shipping times, but this is normal because the goods are still in China and from the site can be traced back to the state of dispatch and delivery.

Date of experience: May 21, 2016
France
2 reviews
0 helpful votes
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C'est un site bien les articles conforme aux photos et livraison rapide

Date of experience: May 21, 2016
Rhode Island
2 reviews
0 helpful votes
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Very good deal for custom made curtains, however have not hung yet due to construction. One concern is that normal 48" panels have 14 pleats while these panels only have 10 pleats! Do not know how that will impact the hanging. Fabric is beautiful and appears to be a great deal for the price. Took a while for the customization process, but once notification of shipping took place, the drapes arrived very, very quickly.

Date of experience: May 21, 2016
Spain
4 reviews
0 helpful votes
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COMPRA
May 24, 2016

ME GUSTA COMPRAR EN Lightln por que el producto es bueno y buena confecion... solo tardan mucho en la entrega... por lo demas todo bien
MEGUSTA

Date of experience: May 21, 2016
Canada
2 reviews
0 helpful votes
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LightInTheBox has the best prices I've found on the web so far as well as huge variety in their inventory!
I purchased this bathtub faucet to replace my current waterfall tub faucet because I wanted a hand-sprayer. The faucet arrived surprisingly fast and was packed expertly for international shipping. The faucet was exactly as pictured, it is of high quality with brass interior fittings. I am absolutely delighted with my purchase although the instructions provided in my package were for another device entirely and the web description should include hole dimensions so the customer knows whether the faucet will fit current drill placement [I did have to re-drill two of my plumbing holes to accommodate] I will definitely purchase more items from LightInTheBox and I will recommend LightInTheBox to my friends because Customer Service is excellent!

Date of experience: May 21, 2016
Spain
1 review
0 helpful votes
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De momento muy contento, he comprado un parasol de la cámara y por el precio era mucho más de lo que me esperaba. Le doy 4 estrellas por que como era el primer pedido en esta pagina estaba preocupado por sí no me llegaba, pero al final me llego y todo muy bien :)

Date of experience: May 21, 2016
Oregon
2 reviews
0 helpful votes
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So Great!
May 24, 2016

Formal Evening Dress - Royal Blue Plus Sizes / Petite A-line Halter Floor-length Satin #*******
This dress is perfect! This dress is exactly as descirpted and pictured. The material quality and weight of the dress is more than I expected. I am older and thicker around the waist and ordered this dress based on the measurements provided. The dress fits perfectly. I am very pleased with the color as well; royal blue comes in various shades and this one is just right.

Date of experience: May 21, 2016
New York
1 review
0 helpful votes
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I received my order and was very happy with them. They are so cute and will be a great wedding Favor Thank you.

Date of experience: May 21, 2016
Maine
1 review
0 helpful votes
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Great MicroSDHC card. Nominal amount of memory 7gd 49 mb. Transfer rate and backup the data 22 mbit/s. Card reader works well.The adapter card is inserted into the same well. All in all I'm satisfied. Rating 5 stars out of 5.

Date of experience: May 21, 2016
Belgium
2 reviews
0 helpful votes
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Price quality ok
May 24, 2016

Smooth service. Easy to follow packets with track and save service. Reliable. Products have the quality specified. Everything to be found in the specifications.

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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Reflex forever
May 24, 2016

Ho comprato degli oggetti molto utili per la mia reflex... adesso fanno parte dell'attrezzatura in borsa. Non me ne staccherò più. Grazie...

Date of experience: May 21, 2016
Belgium
1 review
0 helpful votes
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Belle découverte
May 24, 2016

J ai découvert ce site il n y a pas longtemp, après une 1 ère commande juste pour voir, pas du tout déçue, j ai renouvelé l expérience et je suis vraiment ravie, site sérieux belle marchandise, il faut juste savoir que parfois il faut règler les frais de douane avant de recevoir la marchandise mais c est en toute logique il faut suivre le colis.
Je recommande ce site.

Date of experience: May 21, 2016