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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Obrigado, serei cliente fixo da loja, recomendo muito.
Muy rápida entrega, productos muy similares a los de la pagina, lo mejor es el servicio al cliente que respondieron todas mis dudas y muy rapido, lo peor es que tuve q pagar cerca de 200usd por tasas cuando llegaron los productos.
I started buying stuff from lightinthebox.com a few years ago and always received decent quality items. I recommend this site to everyone!
Perfect afgeleverd en netjes optijd al voor de 3e keer un bestelling gedaan en het is weer eens toppie geregeld & het product is de centjes waart en dient nu als achtergrond verlichting van een top schilderij!
Livraison très rapide et soigné tablette très jolie je suis ravie de mon achat un grand merci je recommande a tous
En ocasiones los pedidos se retrasan, pero hasta el momento siempre a cumplido con el envío.
Sempre faço comprar pelo site e gosto da rapida resposta dada, e dos produtos, sempre recomendo pra meus amigos e familiares, onde os mesmos tbm ja fizeram comprar pelo site
Ik kocht een zeer mooi en kwalitatief uitstekend mannenhorloge aangevuld met een wereldgarantie, reservebatterij, poetsdoekje en toestel om de armband in te korten. Al de kleine probleempjes werden binnen de 24 uur opgelost. Ben uiterst tevreden!
Its the easier way to shop espeacially due to busy schdule and that u have no time to shop around. Its has alot of variety n mostly the material is fitting to my size and good quality.
Todo tipo de artículos a precios realmente buenos, entrega rápida y fiable y calidad muy buena
Empresa muy cumplida en la entrega de los productos y de excelente calidad
J'adore ce site je trouve que les commandes arrivent en très bon états, très satisfaites de mes produits commander
Je vous remercie
Very good company because offers a lot of products with several brands and it's leave the byers pick one that they think is better.
The dress was good, i loved the shoes, i didn't get the right accessories(got refunded). And i'm very satisfied with the overall experience.
This is great page that a love, the time, and also the quality are perfects for me, my experience has been great, i have over a year buying in light in the box and i have never regret of it
My son is getting married in September and I needed a Mother of the Groom gown. I had tried another online site, but after numerous tries to get a dress that fit, and only needing to return them, I finally tried to go to stores, which only made matter worse in that the prices were outrageously high. So, I tried Light in the Box and after only the first try received the most perfect fit, beautiful, budget friendly gown I have ever seen, and will be so proud to stand in at my son's wedding! You can't go wrong with Light in the Box!
I ordered this clutch for a wedding I have to attend. It was a great price, amazing quality, and fantastic shipping. I could not be happier with my purchase. I want to shout it from the mountain tops lol!
This is my review of "5M 300Pcs of High Brightness SMD5050 LED 20 Keys Seven Sound Colors LED Remote Control RGB Strips IP44
May 13,2016
Works great! Plugged in and tested it out. Lights up bright and music tracking response is decent."
2nd time ordering from LightInTheBox. Items arrived as expected. Overall great service. Thanks!
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

