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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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California
1 review
0 helpful votes
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Obrigado, serei cliente fixo da loja, recomendo muito.

Date of experience: May 21, 2016
Chile
1 review
0 helpful votes
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Rapida compra
May 24, 2016

Muy rápida entrega, productos muy similares a los de la pagina, lo mejor es el servicio al cliente que respondieron todas mis dudas y muy rapido, lo peor es que tuve q pagar cerca de 200usd por tasas cuando llegaron los productos.

Date of experience: May 21, 2016
Illinois
3 reviews
0 helpful votes
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I started buying stuff from lightinthebox.com a few years ago and always received decent quality items. I recommend this site to everyone!

Date of experience: May 21, 2016
NL
1 review
0 helpful votes
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Perfect afgeleverd en netjes optijd al voor de 3e keer un bestelling gedaan en het is weer eens toppie geregeld & het product is de centjes waart en dient nu als achtergrond verlichting van een top schilderij!

Date of experience: May 21, 2016
France
1 review
0 helpful votes
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Livraison très rapide et soigné tablette très jolie je suis ravie de mon achat un grand merci je recommande a tous

Date of experience: May 21, 2016
Spain
1 review
0 helpful votes
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En ocasiones los pedidos se retrasan, pero hasta el momento siempre a cumplido con el envío.

Date of experience: May 21, 2016
Brazil
1 review
0 helpful votes
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Sempre faço comprar pelo site e gosto da rapida resposta dada, e dos produtos, sempre recomendo pra meus amigos e familiares, onde os mesmos tbm ja fizeram comprar pelo site

Date of experience: May 21, 2016
Mexico
1 review
0 helpful votes
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Awesome
May 24, 2016

Light in the box is a good store they alwys have what i nedd when i need it this transformer does transform

Date of experience: May 21, 2016
Belgium
2 reviews
0 helpful votes
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Kwaliteit
May 24, 2016

Ik kocht een zeer mooi en kwalitatief uitstekend mannenhorloge aangevuld met een wereldgarantie, reservebatterij, poetsdoekje en toestel om de armband in te korten. Al de kleine probleempjes werden binnen de 24 uur opgelost. Ben uiterst tevreden!

Date of experience: May 21, 2016
Spain
1 review
0 helpful votes
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Perfecto
May 24, 2016

Vestido increíble confección, increíble tejido. Simplemente perfecto.

Date of experience: May 21, 2016
Singapore
1 review
0 helpful votes
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Convenient
May 24, 2016

Its the easier way to shop espeacially due to busy schdule and that u have no time to shop around. Its has alot of variety n mostly the material is fitting to my size and good quality.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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Todo tipo de artículos a precios realmente buenos, entrega rápida y fiable y calidad muy buena

Date of experience: May 21, 2016
Colombia
1 review
0 helpful votes
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Empresa muy cumplida en la entrega de los productos y de excelente calidad

Date of experience: May 21, 2016
France
1 review
0 helpful votes
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J'adore ce site je trouve que les commandes arrivent en très bon états, très satisfaites de mes produits commander
Je vous remercie

Date of experience: May 21, 2016
Brazil
2 reviews
0 helpful votes
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Very good company because offers a lot of products with several brands and it's leave the byers pick one that they think is better.

Date of experience: May 21, 2016
Saudi Arabia
1 review
0 helpful votes
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Lots of Options!
May 24, 2016

The dress was good, i loved the shoes, i didn't get the right accessories(got refunded). And i'm very satisfied with the overall experience.

Date of experience: May 21, 2016
DO
1 review
0 helpful votes
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This is great page that a love, the time, and also the quality are perfects for me, my experience has been great, i have over a year buying in light in the box and i have never regret of it

Date of experience: May 21, 2016
Nevada
6 reviews
1 helpful vote
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My son is getting married in September and I needed a Mother of the Groom gown. I had tried another online site, but after numerous tries to get a dress that fit, and only needing to return them, I finally tried to go to stores, which only made matter worse in that the prices were outrageously high. So, I tried Light in the Box and after only the first try received the most perfect fit, beautiful, budget friendly gown I have ever seen, and will be so proud to stand in at my son's wedding! You can't go wrong with Light in the Box!

Date of experience: May 21, 2016
Canada
1 review
0 helpful votes
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I ordered this clutch for a wedding I have to attend. It was a great price, amazing quality, and fantastic shipping. I could not be happier with my purchase. I want to shout it from the mountain tops lol!

Date of experience: May 21, 2016
Illinois
1 review
0 helpful votes
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Great products
May 24, 2016

This is my review of "5M 300Pcs of High Brightness SMD5050 LED 20 Keys Seven Sound Colors LED Remote Control RGB Strips IP44

May 13,2016

Works great! Plugged in and tested it out. Lights up bright and music tracking response is decent."

2nd time ordering from LightInTheBox. Items arrived as expected. Overall great service. Thanks!

Date of experience: May 21, 2016