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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Although the emails advertising new products can be slightly annoying, overall this site is an incredibly easy and efficient online resource. With care, it is possible to find great products, bargains and essentials. The payment process is easy and the delivery usually swift. It is already changing the way I view reality physical vs online shopping (to check out the online sites first). You will notice how limited is the range and how expensive are the products in physical shops.
https://www.lightinthebox.com/es/index.php?main_page=manage_reviews
Damasco único tatuaje hecho a mano revestimiento de la máquina
Damasco único tatuaje hecho a mano revestimiento de la máquina
31/12/1969
Por la confianza que me dan seguiré confiando, no pierdo mi dinero con uds ya que uds responden o reenvían el producto estoy feliz con light in the box...
Esperando a que llegue esta maquina les cuento que tal!
Handschuhe sind passgenau und entspricht meinen Erwartungen
J'ai découvert lightinthebox par hasard et depuis je fais mes achats sur ce site. Vêtements mais aussi chaussures sans oublier les accessoires. Les vêtements sont correcte, le style, la forme et les couleurs; nous avons un large choix.
Les prix sont abordables et je trouve mon bonheur, de toutes tailles, je trouve la qualité a bas prix; de l'homme à la femme, tout est trouvé pour chaque personne.
Je suis satisfait de mes achats mais aussi du service client. étant français je suis très satisfait car en très peu de temps en moins d'un jours, mes interrogations sont traitées.
Absolutely beautiful and elegant... the problem was that arrived broken because the package was not good for the long jorney.
Los zapatos son tal como lo describen, un poco estrechos, pero muy bonitos y comodos. El envio dentro del plazo previsto. El unico incoveniente es que tienes que pagar un gasto adicional en concepto de aduanas y gastos de gestion por parte del transportista, según ellos. Asi que ten encuenta este detalle porque tienes que sumarle al precio de los zapatos 15 euros más. Ellos no te advierten de este "pequeño detalle".
There was a delay in the availability of one of the product but the site rapidly sent a notification by E-mail. The new deadline was respected.
The products corresponds to the description online.
Its nice for the cool nights on the town. It has a tough sports feel, not itchy cool air flows through very well. I'd recommend anyone to this T-Shirt.
To order the items are of excellent quality, highly recommended
It is a catch 22 loop to return items!
1st you have to log in & find your order & then REQUEST a return authorization
Only if you receive a return authorization can items be returned!
HOWEVER My account continued to show no previous orders, & therefore was unable to even request a return authorization! And that was the only way a return could be initiated!
Merchandise cute but very inferior materials! You get what you pay for! If you want cute that doesn't hold up & you CAN't return, then go for it!
Wallet is fabulous. Very functional, easy to hold and slips into big and small handbags without taking up a lot of space. The two tone colours were nicer than I imagined and. Great packaging.
I'll be back to shop again.
I was very pleased both with their delivery service and products. However, the measuring system varies from product to product and for this reason I have to be extra careful what size I am ordering. I think they could be more consistent with the measuring system.
I bought a pair of yoga pants, useful also for tribal fusion bellydance. Very good fabric and perfect size, very good quality and very low price. I received it very soon with international economy shipping. The service was perfect and I am completely satisfied so I placed another order last week:)
There is also wonderful dresses (lowest price I've ever seen) and you can find regular size, oversize and tailormade.
I will buy a dress very soon!
Très impatiente de recevoir mes colis novice sur ce site et pour l'instant je suis satisfaite.
Блузу женскую шифоновую черную в белый горох заказала на сайте Ligthinthebox/com. Размер XXL на русский 54 сел впритык, носить можно, но хотелось бы посвободней. В длину блуза коротковата на рост 168 см, пришлось снизу пришить черную в цвет шифоновую полосу шириной 12 см, что придало блузке законченный вид и преемлимую длину. Понравилось, что спереди и сзади имеется подклад из тонкой ткани, что исключает просвечивание. Рукава без подкладки, просвечивают.
Brilliant dresses for my wedding for the flower girls!
Fits perfect. Good quality. Quick delivery. What else do you need?
Excellent online sales site, I am satisfied of the products offered, I regularly buy at great prices and products are of good quality.
He recibido un producto de buena calidad conforme a alas caracteristicas ofrecidas en todo sus aspectos por tal motivo recomiendo.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
Please kindly note that our website has a "PayPal Checkout" function. Even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. The password will be sent to the same email address. Then customers can use this account to shop in our website in the future.
So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order. Your order 17049383 was placed under which is same as your paypal account.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12766481
Sincerely,
Sasha
LightInTheBox Customer Service