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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Australia
1 review
2 helpful votes
Follow David J.
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Although the emails advertising new products can be slightly annoying, overall this site is an incredibly easy and efficient online resource. With care, it is possible to find great products, bargains and essentials. The payment process is easy and the delivery usually swift. It is already changing the way I view reality physical vs online shopping (to check out the online sites first). You will notice how limited is the range and how expensive are the products in physical shops.

Date of experience: May 22, 2016
Chile
1 review
0 helpful votes
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https://www.lightinthebox.com/es/index.php?main_page=manage_reviews
Damasco único tatuaje hecho a mano revestimiento de la máquina
Damasco único tatuaje hecho a mano revestimiento de la máquina
31/12/1969
Por la confianza que me dan seguiré confiando, no pierdo mi dinero con uds ya que uds responden o reenvían el producto estoy feliz con light in the box...
Esperando a que llegue esta maquina les cuento que tal!

Date of experience: May 22, 2016
Germany
1 review
0 helpful votes
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Gute Wahl
May 25, 2016

Handschuhe sind passgenau und entspricht meinen Erwartungen

Date of experience: May 22, 2016
Martinique
1 review
1 helpful vote
Follow nathanael l.
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J'ai découvert lightinthebox par hasard et depuis je fais mes achats sur ce site. Vêtements mais aussi chaussures sans oublier les accessoires. Les vêtements sont correcte, le style, la forme et les couleurs; nous avons un large choix.
Les prix sont abordables et je trouve mon bonheur, de toutes tailles, je trouve la qualité a bas prix; de l'homme à la femme, tout est trouvé pour chaque personne.
Je suis satisfait de mes achats mais aussi du service client. étant français je suis très satisfait car en très peu de temps en moins d'un jours, mes interrogations sont traitées.

Date of experience: May 22, 2016
Italy
2 reviews
0 helpful votes
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Princess's tiara
May 25, 2016

Absolutely beautiful and elegant... the problem was that arrived broken because the package was not good for the long jorney.

Date of experience: May 22, 2016
Spain
1 review
0 helpful votes
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Zapatos de baile
May 25, 2016

Los zapatos son tal como lo describen, un poco estrechos, pero muy bonitos y comodos. El envio dentro del plazo previsto. El unico incoveniente es que tienes que pagar un gasto adicional en concepto de aduanas y gastos de gestion por parte del transportista, según ellos. Asi que ten encuenta este detalle porque tienes que sumarle al precio de los zapatos 15 euros más. Ellos no te advierten de este "pequeño detalle".

Date of experience: May 22, 2016
Belgium
1 review
0 helpful votes
Follow Christian M.
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There was a delay in the availability of one of the product but the site rapidly sent a notification by E-mail. The new deadline was respected.

The products corresponds to the description online.

Date of experience: May 22, 2016
Michigan
1 review
0 helpful votes
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Its nice for the cool nights on the town. It has a tough sports feel, not itchy cool air flows through very well. I'd recommend anyone to this T-Shirt.

Date of experience: May 22, 2016
Argentina
1 review
0 helpful votes
Follow Alejandra B.
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To order the items are of excellent quality, highly recommended

Date of experience: May 22, 2016
Ohio
1 review
2 helpful votes
Follow M D.
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It is a catch 22 loop to return items!
1st you have to log in & find your order & then REQUEST a return authorization
Only if you receive a return authorization can items be returned!
HOWEVER My account continued to show no previous orders, & therefore was unable to even request a return authorization! And that was the only way a return could be initiated!
Merchandise cute but very inferior materials! You get what you pay for! If you want cute that doesn't hold up & you CAN't return, then go for it!

Date of experience: May 22, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

Please kindly note that our website has a "PayPal Checkout" function. Even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. The password will be sent to the same email address. Then customers can use this account to shop in our website in the future.

So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order. Your order 17049383 was placed under which is same as your paypal account.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12766481

Sincerely,
Sasha
LightInTheBox Customer Service

Australia
1 review
0 helpful votes
Follow Francesca B.
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Wallet is fabulous. Very functional, easy to hold and slips into big and small handbags without taking up a lot of space. The two tone colours were nicer than I imagined and. Great packaging.
I'll be back to shop again.

Date of experience: May 22, 2016
Denmark
1 review
0 helpful votes
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Great service
May 25, 2016

I was very pleased both with their delivery service and products. However, the measuring system varies from product to product and for this reason I have to be extra careful what size I am ordering. I think they could be more consistent with the measuring system.

Date of experience: May 22, 2016
Italy
1 review
0 helpful votes
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I bought a pair of yoga pants, useful also for tribal fusion bellydance. Very good fabric and perfect size, very good quality and very low price. I received it very soon with international economy shipping. The service was perfect and I am completely satisfied so I placed another order last week:)
There is also wonderful dresses (lowest price I've ever seen) and you can find regular size, oversize and tailormade.
I will buy a dress very soon!

Date of experience: May 22, 2016
Martinique
1 review
0 helpful votes
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Très impatiente de recevoir mes colis novice sur ce site et pour l'instant je suis satisfaite.

Date of experience: May 22, 2016
RU
1 review
0 helpful votes
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Блузу женскую шифоновую черную в белый горох заказала на сайте Ligthinthebox/com. Размер XXL на русский 54 сел впритык, носить можно, но хотелось бы посвободней. В длину блуза коротковата на рост 168 см, пришлось снизу пришить черную в цвет шифоновую полосу шириной 12 см, что придало блузке законченный вид и преемлимую длину. Понравилось, что спереди и сзади имеется подклад из тонкой ткани, что исключает просвечивание. Рукава без подкладки, просвечивают.

Date of experience: May 22, 2016
GB
1 review
0 helpful votes
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Brilliant dresses for my wedding for the flower girls!

Date of experience: May 22, 2016
NL
1 review
0 helpful votes
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Underwear
May 25, 2016

Fits perfect. Good quality. Quick delivery. What else do you need?

Date of experience: May 21, 2016
Peru
1 review
0 helpful votes
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ME ENCANTO
May 25, 2016

El envio fue a la fecha y el producto me llego en buen estado

Date of experience: May 21, 2016
Reunion
1 review
0 helpful votes
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Good site
May 25, 2016

Excellent online sales site, I am satisfied of the products offered, I regularly buy at great prices and products are of good quality.

Date of experience: May 21, 2016
Colombia
1 review
0 helpful votes
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Calidad
May 24, 2016

He recibido un producto de buena calidad conforme a alas caracteristicas ofrecidas en todo sus aspectos por tal motivo recomiendo.

Date of experience: May 21, 2016