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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Adorei a minha primeira compra no site! Nunca tinha experimentado, fiquei fã!
Tudo igual a foto, tudo muito bom mesmo.
Buen producto, buena calidad. Muy bonito, me encanta. Tejido muy suave al tacto de la piel y la talla es ideal para mi, me sienta muy bien véase fotografías que adjunto. El precio es muy bueno. A mis amigos le gusta mucho. Yo recomiendo a todo el mundo. Recibido en España en sólo 20 días después del pago.
Yo compro muchos productos en este vendedor.
Gracias.
It was exactly like the picture and was what I was expecting...
Beautiful and good quality...
Le doy 10 de 10 a este articulo. Tanto a mi novia como a mi nos encanto. Casi 1 mes de espera pero valio la pena. Se los recomiendo amigos. Buen detalle para regalar...
Ricevuto il prodotto, perfetto come descritto
It delivers pretty quick and usually had quality items but the one I got. Well. The gem fell off...
Updating review... they returned my money quickly and told me to keep it. Not to shabby, I will still shop on this website though.
I don't usually write reviews, but this needs to be said because I want this company to stick around. I have ordered three dresses from Light In The Box--a formal chiffon for myself, a bridesmaid dress for my 12 yr. Old, and a flower girl dress for my 10 yr. Old. I made two separate orders, each arriving within a couple of weeks. They were very carefully packaged, complete with return instructions. And each dress came with its own "Lan Ting" cloth tote. I am so happy with the quality and value of these dresses. The measurements are precise, and the style and fit is true to what is pictured. Each dress feels like it was tailor made for us. I couldn't be happier with my experience. And my girls are thrilled with their dresses. I will definitely be using them again!
Puedes encontrar desde ropa, hasta artículos de deporte, tiene muy buenos precios, y alta calidad en sus productos
Wonderful dress! Perfect
We asked to Brazil, please provide less value in the package because the tax in Brazil is very high. Rate with high value for U $ 50.99 US dollars had to pay R $ 120.00
Estos abrigos están espectaculares, y al precio conseguidos fue muy apropiado haber ordenado más de uno, no obstante el rojo llegó sin el peluche del cuello. Aunque hubo costos adicionales de envío y recepción, este abrigo los vale, al haber comprado varias unidades compensó el costo del envío individual
Recomendo porque as roupas têm boa qualidade. Comprei os meus vestidos de casamento, roupas para festas de casamento e minha familia e amigas costumam usar para comprar roupas. Estou muito satisfeita com os servicos desse site.
Colis bien reçu. Très joli je recommande cet article et ce site. Je commande bcp dessus et je suis satisfaite.
All orders I have made have arrived, the objects were in perfect condition and working properly. All taht, for a very low price.
This is the best buy I've done for now. I recommend absolutely. Looks very good and really love to everyone. I'm looking for more places to acquire other ones.
i prodotti sono come descritti nel sito. i prezzi molto competitivi. le date previste di consegna solitamente vengono rispettate. unico neo sono i dazi doganali che il mio paese impone per ritirare la merce e che purtroppo restano sconosciuti fino al momento del ritiro...Se non fosse per questo, acquisterei molto più spesso su lightinthebox, che comunque correttamente avvisa gli utenti di ciò.
A super shop with cheap articles my full support every time again see you by my next orders...
Prodotto di buona qualità sono contento di averlo acquistato!
Al meerdere keren daar iets besteld.
Schoenen, kleding, sieraden enz.
Als er iets mis is met het artikel staat de klantenservice voor je klaar.
Ze reageren snel en op een klantvriendelijke manier.
Voor de maten kan je de maattabel onderin op de site bekijken. Maar kijk ook vooral bij de revieuws van de kopers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12766361
Sincerely,
Sasha
LightInTheBox Customer Service