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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Scarpe esteticamente belle ma al primo utilizzo un tacco si e' scollato e staccato con conseguente e notevole disagio visto che non avevo portato scarpe di ricambio
Рекомендую до співпраці непоганий магазин! бувають затримки з відправкою, але магазин ці проблеми щедро компенсовує! одним словом рекомендую!
Me encantó comprar en este sitio fue rápido, lo recomiendo
Excellent colis et bon prix pour cet modèle
I have received two of three boxes of my order. Things are arriving fast and they are in great shape when they arrive! So far, I am very happy with my order.
Overall,,,,, i'm satisfied,,, cool people over there in china,,,,
RECIBI EL PRODUCTO Y FUE TAL Y COMO SE VEÍA EN LA IMÁGEN, FUE UN POCO TARDADO Y COMPLICADO EL ENVÍO PERO POR LA OFICINA DE CORREOS DE MÉXICO NO POR PARTE DE LA EMPRESA VENDEDORA DEL ARTÍCULO, QUIENES EN TODO MOMENTO ESTUVIERON AL PENDIENTE DEL PROCESO Y DE RESPONDER MIS CONSULTAS SOBRE LA LLEGADA DEL ARTÍCULO. RECOMIENDO COMPRAR CON ENVÍO POR PAQUETERIA PARA NO TENER PROBLEMAS, Y LA COMPRA SERÁ MEJOR.
PLACER expressement est grande et fiable, et je suis heureux de lachat a votre Site
Ma commande correspond tout à fait à mes attentes, encore une fois, ce site me donne entière satisfaction.
Vestito bellissimo come nella foto, prezzo fantastico e spedizione economica
Eccellente!
I love the items i got from "light in the box" at first scared of paying with my credit card but to my surprise nothing happen. My credit card wasn't hacked and they removed exactly the amount i was to pay. I even had a little imsunderstanding with the custom service and light in the box resolved the whole issue. I will sure recommend "Light in the box" to my friends. The goods and prices are really worth it.
Thanks and lots of love.
I had bought OBD2 device for my car and shopping Experience is quite fantastic, product has excellent quality with super fast delivery.
Keep it up.
I am very happy with buying in this online shop, I have shown that they are honest and responsible people with their customers, I am invited to return to buying you because they are reliable and have never been wrong. Congratulations and success in your business.
Marvin Dominguez
Me siento muy contento con haber comprado en esta tienda en línea, me han demostrado que son personas honestas y responsables con sus clientes, estoy convidado a volver a comprar ustedes porque son personas confiables y nunca me han quedado mal. Felicidades y éxitos en su empresa.
Marvin Domínguez
Estoy muy contenta con la compra. El producto es tal cual se veia en la imagen. Ya lo he utilizado y queda genial! Buena calidad precio.
First of all they canceled my order because it was out of stock. Then they give me a credit instead of refunding my money. They do not answer back! Horrible $#*! website
Em relação ao produto excelente o material e é de muito boa qualidade e o tamanho ficou perfeito, realmente recomendo!
... you can wait about 2 months for the delivery of your goods. For me this is too much time. If I order a summer dress in July, I don´t want to receive it in September. At least I had no problems to give back items that didn´t fit me. But you must necessarily cover an insurance, because you have to pay customs duties every time. This is my experience. Otherwise you won´t get back your money from light in the box. I know some other chinese online sellers and I never had these problems. But if you are lucky, you can get here really nice clothes for a little money.
Thank you for your message. We had created a ticket=12809301 for you regard to your case in our ticket center. The solution is provided in the ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Sorry for any confusion or any misunderstanding.
You can use the credit to PAY your new order directly or you could WITHDRAW it to the Paypayl Account / Credit Card you paid with this order. Please refer to the following link for detail information:
1. How can I use my Rewards & Credit Balance?
http://www.lightinthebox.com/knowledge-base/c1295/a3493.html
2. How can I request a withdrawal?
http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
We sincerely apologize for the inconvenience, but we strongly recommend that you could use the credit to re-place a new order with other products you want on our website.
Your kindly understanding and patience are highly appreciated, and we're looking forward to serving you in the near future.
Sincerely
LightInTheBox Customer Service