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LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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NL
1 review
0 helpful votes
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Zeker een aanrader
June 15, 2016

Zeker een aanrader. Snelle levering. Producten volledig naar wens. De verzekering tegen onverwachte extra kosten zijn super. Je weet zeker dat er dus geen vervelende nasmaak komt. Helemaal geweldig!

Date of experience: June 13, 2016
France
1 review
0 helpful votes
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Une grande facilité pour rechercher les produits, pour se déplacer dans le produit choisi,
Pour réserver son panier, et même le réserver avant commande.
Aucun litige depuis3 ans avec eux.
Délais respectés, pas de frais de douane. Le Bonheur!

Date of experience: June 13, 2016
Colombia
1 review
0 helpful votes
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Facil de Comprar
June 15, 2016

Me encanta esta pagina, aqui he comprado muchos articulos, a veces demoran un poco su llegada pero llegan. Se los recomiendo

Date of experience: June 13, 2016
Canada
2 reviews
1 helpful vote
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I bought a fly fishing reel from Light in the Box. The reel is solid and feels good quality considering the price. I will buy again from them!

Date of experience: June 13, 2016
NL
1 review
0 helpful votes
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Alles netjes binnen 2 weken thuis gekregen, werkt allemaal perfect, zal zeker in het vervolg eerst op de site kijken als ik weer iets nieuws wil kopen, ga zo door

Date of experience: June 13, 2016
Portugal
9 reviews
3 helpful votes
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Recomendo vivamente
June 13, 2016

Tal como o Miniinthebox, o Lightinthebox é para mim um dos melhores sites de comprar on-line da China.
Os produtos são bons, com bons preços e o serviço de apoio ao cliente e pós-venda são do mais eficiente que já vi.
Recomendo e irei continuar a comprar nestes sites.
Muito profissionais.

Date of experience: June 13, 2016
Italy
1 review
0 helpful votes
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Ho ricevuto il vestito ancora prima della data prevista ed è bellissimo! La misura era perfetta e l'abito cade perfettamente. Era solo troppo lungo, ma va benissimo, così ho potuto fare l'orlo per le mie esigenze. Sono molto contenta e tutti i miei amici e parenti mi hanno fatto i complimenti perché il vestito sembra veramente un capo d'alta moda, è comodo ma allo stesso tempo molto elegante. Sono veramente soddisfatta e sono sicura che continuerò a comprare da voi! Al ricevimento del pacco ho dovuto pagare 43,02 per le spese doganali, ma avevo sottoscritto l'assicurazione (solo 1,95!) e quindi ho chiesto e ottenuto immediatamente il rimborso, quindi sono ancora più contenta.

Date of experience: June 13, 2016
Mexico
1 review
0 helpful votes
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Excelent site
June 13, 2016

I´ve asked so many things and the people is so kind, the things have so much quality and are true to the pics.
One of my orders had and special request because the time, and the people send my dress with a week ahead.
I feel pleased and i fully recommend it

Date of experience: June 12, 2016
South Dakota
1 review
0 helpful votes
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This site has tons to choose from and it's all quite affordable. The sizes are/were a little tricky but theit size guide helps. Shipping was quick but processing my order took a few days. Items I got were just as described and pictured.

Date of experience: June 12, 2016
Italy
1 review
0 helpful votes
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Le taglie sono un po' piccole, ho dovuto prendere una L, ma alla fine se si controllano le misure sul sito non si può sbagliare. L'unico difetto è che avendo una sola spallina il costume mi cade dall'altra parte pur avendo preso le coppe del reggiseno giuste, più piccole non volevo osare, ma per il resto è bellissimo! Cercherò in qualche modo di restringerlo, non c'è problema! P.S. La consegna è arrivata dopo quasi un mese, non male come sito cinese.

Date of experience: June 12, 2016
GB
1 review
1 helpful vote
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Unbelievably large site that's extremely easy to navigate with massive price reductions always available. Stock changes quickly! Shopping made easy and no hassle very competitive shipping. Thank-you LITB

Date of experience: June 12, 2016
Italy
1 review
0 helpful votes
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Di tutti mie acquisti sono veramente e pienamente soddifatta

Date of experience: June 12, 2016
Reunion
1 review
0 helpful votes
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Super produit, je recommande ce vendeur qui a été très réactif merci

Date of experience: June 12, 2016
Canada
2 reviews
1 helpful vote
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I have purchased from LightInTheBox half a dozen times now and everytime it has been wonderful. The transactions are simple, and I find what I need quickly. I get rewards in the form of coupons to use towards my next transaction which makes it an even better value. I recommend them to everyone. Sometimes the shipping can take 20+ days but that is normally because I choose the free shipping option. Products always show up well packaged and of good quality. I am very happy and will keep shopping with them.

Date of experience: June 12, 2016
Belgium
1 review
0 helpful votes
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Exellent!
June 13, 2016

Zeer mooie soepele wijde rok in een mooie blinkende stof. Mooi zorgvuldig afgewerkt!

Date of experience: June 12, 2016
Canada
1 review
0 helpful votes
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J'en suis rendu à ma 5e commandes et en aucun temps je n'ai été décu. Chacun de mes achats étaient parfaits et à bon prix.

Date of experience: June 11, 2016
Mexico
5 reviews
0 helpful votes
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LENCERÍA
June 12, 2016

LOS PRODUCTOS DE LENCERÍA SON VAPOROSOS, BONITOS Y LUCEN MUY BIEN... ESTOY FELIZ CON MI COMPRA! EL TIEMPO DE ENVÍO FUE ADECUADO A LO ESPERADO Y EL MENSAJERO MUY AMABLE!

Date of experience: June 11, 2016
Missouri
1 review
0 helpful votes
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Real tough and sturdy, i definitly enjoy this thing. Has a nice weight to it if that matters to you.

Date of experience: June 11, 2016
Paraguay
1 review
0 helpful votes
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Excelente, muy linda la bota, ahora pedire otro calzado. Gracias

Date of experience: June 11, 2016
Brazil
1 review
0 helpful votes
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Light in the box é sensasional, alem doamprecos imbativeis, variedade nos produtos o envio é muito rapido. O unico i coveniente é a alfengeda brasileira que demora maos de 30 dias pea liberar o pedido. Mas no geral vale a pena.

Date of experience: June 11, 2016