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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I bought a mother of the bride dress. It came and it was too short, even though I had given the right measurements. I sent it back with all the paperwork in April 2016. It is now June 2016 and they keep replying that they haven't got it. So I spent £100 on a made to measure dress, plus £29 extra I had to pay on the door to cover import duty to the UK, and I have nothing.
I purchased a wedding dress and two bides maid dress and the wedding dress was custom order to fit my specific size and also one of the brides maid dress was custom fit DRESSES FIT GREAT!
Me encanta todo lo que venden, tenia dudas sobre la pagina pero estoy contenta con el resultado cuando mi pedido llego a la dirección indicada.
Seguiré haciendo mis compras aquí mas adelante, por el excelente servicio.
Gracias LightInTheBox!
The product is muybueno like service. The purchase was quick with various payment methods and very safe. The shipment was carried out in 24 hours, properly packaged, with tracking option. The customer service is efficient. Excellent shop, they have everything from clothes to technology, I recommend it.
I ordered a couple of iPhone cases. They took ages to arrive and when they did one of them had scratches all over and had clearly been used. It felt very cheap and plastic too.
I will not be using them again. A really poor service all in all!
I order 6 personalized mirrors to give as favors to my bridal party over a month before my wedding. The items came about 6 weeks prior to my wedding and 4 had cracks from shipping/printing defects. I told them and they said I had to ship them back using the prepaid mailing label. They said they would not send new items until these were received despite me BEGGING since my wedding was a month away. I waited 5 weeks for them to CLOSE my ticket once the items were received. THEY DID NOT SEND REPLACEMENTS LIKE THEY SAID and NOW I AM 4 DAYS BEFORE MY WEDDING with NO GIFTS FOR 2 OFF MY PARTY MEMBERS. SUPER DISGUSTED BY THE SERVICE OF THIS COMPANY AND WOULD NOT RECOMMEND ANYONE USING THEM FOR ANYTHING, ESPECIALLY NOTHING IMPORTANT.
Dear Ash
This is Pinni, supervisor from Light in the box
I had conducted a ticket and offer a solution in ticket # 12871046
Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12871046
Great product for the price but am currently waiting for my last palette to be sent as i havent received it yet.
Tenho dificuldade de audição no ouvido esquerdo, adorei a compra e recomendo a todos.
This is the best site for purchasing items. I have been using it to purchase clothes for over a year and I have not had any problems with the items purchased and receiving the items.
Zeker een aanrader. Snelle levering. Producten volledig naar wens. De verzekering tegen onverwachte extra kosten zijn super. Je weet zeker dat er dus geen vervelende nasmaak komt. Helemaal geweldig!
Une grande facilité pour rechercher les produits, pour se déplacer dans le produit choisi,
Pour réserver son panier, et même le réserver avant commande.
Aucun litige depuis3 ans avec eux.
Délais respectés, pas de frais de douane. Le Bonheur!
Me encanta esta pagina, aqui he comprado muchos articulos, a veces demoran un poco su llegada pero llegan. Se los recomiendo
I bought a fly fishing reel from Light in the Box. The reel is solid and feels good quality considering the price. I will buy again from them!
Alles netjes binnen 2 weken thuis gekregen, werkt allemaal perfect, zal zeker in het vervolg eerst op de site kijken als ik weer iets nieuws wil kopen, ga zo door
Tal como o Miniinthebox, o Lightinthebox é para mim um dos melhores sites de comprar on-line da China.
Os produtos são bons, com bons preços e o serviço de apoio ao cliente e pós-venda são do mais eficiente que já vi.
Recomendo e irei continuar a comprar nestes sites.
Muito profissionais.
Ho ricevuto il vestito ancora prima della data prevista ed è bellissimo! La misura era perfetta e l'abito cade perfettamente. Era solo troppo lungo, ma va benissimo, così ho potuto fare l'orlo per le mie esigenze. Sono molto contenta e tutti i miei amici e parenti mi hanno fatto i complimenti perché il vestito sembra veramente un capo d'alta moda, è comodo ma allo stesso tempo molto elegante. Sono veramente soddisfatta e sono sicura che continuerò a comprare da voi! Al ricevimento del pacco ho dovuto pagare 43,02 per le spese doganali, ma avevo sottoscritto l'assicurazione (solo 1,95!) e quindi ho chiesto e ottenuto immediatamente il rimborso, quindi sono ancora più contenta.
I´ve asked so many things and the people is so kind, the things have so much quality and are true to the pics.
One of my orders had and special request because the time, and the people send my dress with a week ahead.
I feel pleased and i fully recommend it
This site has tons to choose from and it's all quite affordable. The sizes are/were a little tricky but theit size guide helps. Shipping was quick but processing my order took a few days. Items I got were just as described and pictured.
Le taglie sono un po' piccole, ho dovuto prendere una L, ma alla fine se si controllano le misure sul sito non si può sbagliare. L'unico difetto è che avendo una sola spallina il costume mi cade dall'altra parte pur avendo preso le coppe del reggiseno giuste, più piccole non volevo osare, ma per il resto è bellissimo! Cercherò in qualche modo di restringerlo, non c'è problema! P.S. La consegna è arrivata dopo quasi un mese, non male come sito cinese.
Unbelievably large site that's extremely easy to navigate with massive price reductions always available. Stock changes quickly! Shopping made easy and no hassle very competitive shipping. Thank-you LITB
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html