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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Contenta
June 22, 2016

He hecho varios pedidos en LightInTheBox y estoy contenta, no he tenido ningún problema, los articulos llegan en su tiempo estimado o antes y en buen estado, son como los describen y de buena calidad

Date of experience: June 21, 2016
Colombia
1 review
0 helpful votes
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Unos juegos de joyas para matrimonio y algunos collares

Date of experience: June 21, 2016
Washington
1 review
0 helpful votes
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Awesome
June 22, 2016

It's an awesome choice, model 2016 great design very good cloth, I am really happy with it the shipping is fast no additional fee Thanks Light in the box

Date of experience: June 21, 2016
New Zealand
1 review
0 helpful votes
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I have had absolutely nothing but total satisfaction in my dealing with Lightinthebox

Date of experience: June 21, 2016
Germany
1 review
0 helpful votes
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The best!
June 22, 2016

I Reallyreally liked this web site, you can find cheap things for, a good quality, and what surprised me a lot is the delivery time, im used to wait a long time for my order, but i received it just 2 days after i made the order! Thats just incredible! I highly recommend!

Verified buyer.

Date of experience: June 21, 2016
RU
1 review
0 helpful votes
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Great store
June 22, 2016

In last time buy only here. When using internal points prices low than in others stores. I recommend to all.

Date of experience: June 21, 2016
RU
1 review
0 helpful votes
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Отлично!
June 22, 2016

Купальник такого же цвета, как на фото. Все швы аккуратные. Внутренняя сторона обеих частей купальника отделана белой сеточкой. Материал мягкий, приятный. Размер регулируется. У меня 46-48 - подошел. Но если немного поправлюсь или похудею - все равно можно будет носить.

Поясок пришел такой же, как на фото. Длина примерно 2 метра. Материал искусственный, мягкий. На кисточках металлические элементы. Сделано все аккуратно, шов ровный, клей не выступает.

https://www.lightinthebox.com/ru/index.php?main_page=manage_reviews

Date of experience: June 21, 2016
Switzerland
1 review
0 helpful votes
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Simply Nice!
June 22, 2016

I ordered once and now i order all the time. It takes some days until the order arrives but I always received everything.

Date of experience: June 21, 2016
California
1 review
0 helpful votes
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The site was easy to navigate and everything came quicker than I expected. The prices are exelent.

Date of experience: June 21, 2016
France
1 review
0 helpful votes
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Fonctionne très bien. Petit soucis au départ mais c'était de ma faute. Je ne l'avais pas chargé au maximum. Depuis impeccable.
à recommander

Date of experience: June 21, 2016
Slovenia
1 review
0 helpful votes
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Very pleased with the camera, it works perfect, very easy to install, very good image quality, wifi working perfectly, i had to pay additional custom duites but i was refunded emediately after i send bils to lightinthebox when ordered i paied insurance for shiping and possible additional duties.

Date of experience: June 21, 2016
Texas
1 review
2 helpful votes
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The first thing I every ordered from LITB was my wedding party favor boxes. Being Asian-my wedding was estimated to have 500 guests so I emailed them to ask about a "wholesale" discounted price and they did offer me a discount. The item I ordered was just a white top, laser-cut with the Chinese symbol "double happiness' and gold bottom, tied with a gold ribbon. The item arrived timely and was great in quality and well-packaged. Easy to assemble. Oh I almost forgot to mention, they had it on specials too so the price was very good for me. I was completely satisfied. (I gave them two stars for this)

After that satisfaction I decided to order clothing. Shipment came late, which I had to contact them about. Their customer service is quick to respond though (that's what the third star is for). Each item was individually wrapped but they did have a smell to it, like an old warehouse odor. Anyways of all the items (10) I ordered, I was ONLY satisfied with 3. The items that looked like the pictures, items that LITB took pictures of themselves, with their logos on it, were okay. And the others (7) were just mocked, (similar style) but extremely poorly made and fabric was just terrible. Stitching was way too bad to even describe with threads hanging everywhere and the cut (of the blouses) wasn't symmetrical. A few of them buttons didn't even match up to the button hole. I spent about 100$. I never contacted them to return those items because I blame myself and took it as a lesson learned.

If you have noticed, there are the same items on the website but with different prices. So maybe it depends on who is making/tailoring your items...? You might want to cross your fingers that you get the better vendor. I just wouldn't risk it.

So-Don't be surprised if your item comes poorly made. Be warned.

Date of experience: June 20, 2016
GB
1 review
3 helpful votes
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Why am I being charge a further £25 for a pair of £78 trainers. It is a complete rip off and has made the wait totally pointless

Date of experience: June 20, 2016
Australia
1 review
3 helpful votes
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Unsatisfactory
June 20, 2016

Bought a wedding dress from your website it was not made to order just used your size guide was very disappointed with dress when it arrived. Then you refused to refund my money stating it was made to order, which it wasn't. I will not be recommending your company to anyone...

Date of experience: June 20, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Will you please advice us your correct order number so we may check it for you please?

Canada
2 reviews
0 helpful votes
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Très bon site et très bon prix j'aime vraiment bien les produits

Date of experience: June 17, 2016
GB
1 review
4 helpful votes
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What a terrible website with terrible customer service I would never recommend this website to anyone use any other website but this one. 4 weeks and still no delivery compensation is 3 pound off a 30 pound item and unable to track product NEVER NEVER EVER use this website

Date of experience: June 16, 2016
Chile
1 review
0 helpful votes
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My experience
June 16, 2016

Al comprar en LightlnTheBox a sido una muy buena experiencia por su cumplimiento con los productos que e comprado
Muy recomendada la tienda

Date of experience: June 15, 2016
Colombia
1 review
0 helpful votes
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Excelente vendedor
June 16, 2016

Son muy cumplidos, los productos son de calidad, por lo tanto los recomiendo

Date of experience: June 15, 2016
Italy
1 review
0 helpful votes
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Ho acquistato di tutto. In particolare abiti da cerimonia, magliette e tute. Abiti sempre di buona manifattura. Ovviamente c'è da mettere in conto il costo della dogana sopra i 45 dollari, ma ne vale davvero la pena.
Consigliatissimo!

Date of experience: June 14, 2016
GB
1 review
1 helpful vote
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Don't use
June 14, 2016

Site gave prices in GBP but turns out comes from China item costing £17.50 had £17.50 charges. Terrible value and poor quality it looked too cheap to be true and it is

Date of experience: June 14, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Jane, will you please confirm the order number 18241873 is correct, for item Dangan Ronpa Monokuma Male Ver. Cosplay Wig?