Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
He hecho varios pedidos en LightInTheBox y estoy contenta, no he tenido ningún problema, los articulos llegan en su tiempo estimado o antes y en buen estado, son como los describen y de buena calidad
It's an awesome choice, model 2016 great design very good cloth, I am really happy with it the shipping is fast no additional fee Thanks Light in the box
I have had absolutely nothing but total satisfaction in my dealing with Lightinthebox
I Reallyreally liked this web site, you can find cheap things for, a good quality, and what surprised me a lot is the delivery time, im used to wait a long time for my order, but i received it just 2 days after i made the order! Thats just incredible! I highly recommend!
Verified buyer.
In last time buy only here. When using internal points prices low than in others stores. I recommend to all.
Купальник такого же цвета, как на фото. Все швы аккуратные. Внутренняя сторона обеих частей купальника отделана белой сеточкой. Материал мягкий, приятный. Размер регулируется. У меня 46-48 - подошел. Но если немного поправлюсь или похудею - все равно можно будет носить.
Поясок пришел такой же, как на фото. Длина примерно 2 метра. Материал искусственный, мягкий. На кисточках металлические элементы. Сделано все аккуратно, шов ровный, клей не выступает.
https://www.lightinthebox.com/ru/index.php?main_page=manage_reviews
I ordered once and now i order all the time. It takes some days until the order arrives but I always received everything.
The site was easy to navigate and everything came quicker than I expected. The prices are exelent.
Fonctionne très bien. Petit soucis au départ mais c'était de ma faute. Je ne l'avais pas chargé au maximum. Depuis impeccable.
à recommander
Very pleased with the camera, it works perfect, very easy to install, very good image quality, wifi working perfectly, i had to pay additional custom duites but i was refunded emediately after i send bils to lightinthebox when ordered i paied insurance for shiping and possible additional duties.
The first thing I every ordered from LITB was my wedding party favor boxes. Being Asian-my wedding was estimated to have 500 guests so I emailed them to ask about a "wholesale" discounted price and they did offer me a discount. The item I ordered was just a white top, laser-cut with the Chinese symbol "double happiness' and gold bottom, tied with a gold ribbon. The item arrived timely and was great in quality and well-packaged. Easy to assemble. Oh I almost forgot to mention, they had it on specials too so the price was very good for me. I was completely satisfied. (I gave them two stars for this)
After that satisfaction I decided to order clothing. Shipment came late, which I had to contact them about. Their customer service is quick to respond though (that's what the third star is for). Each item was individually wrapped but they did have a smell to it, like an old warehouse odor. Anyways of all the items (10) I ordered, I was ONLY satisfied with 3. The items that looked like the pictures, items that LITB took pictures of themselves, with their logos on it, were okay. And the others (7) were just mocked, (similar style) but extremely poorly made and fabric was just terrible. Stitching was way too bad to even describe with threads hanging everywhere and the cut (of the blouses) wasn't symmetrical. A few of them buttons didn't even match up to the button hole. I spent about 100$. I never contacted them to return those items because I blame myself and took it as a lesson learned.
If you have noticed, there are the same items on the website but with different prices. So maybe it depends on who is making/tailoring your items...? You might want to cross your fingers that you get the better vendor. I just wouldn't risk it.
So-Don't be surprised if your item comes poorly made. Be warned.
Why am I being charge a further £25 for a pair of £78 trainers. It is a complete rip off and has made the wait totally pointless
Bought a wedding dress from your website it was not made to order just used your size guide was very disappointed with dress when it arrived. Then you refused to refund my money stating it was made to order, which it wasn't. I will not be recommending your company to anyone...
Très bon site et très bon prix j'aime vraiment bien les produits
What a terrible website with terrible customer service I would never recommend this website to anyone use any other website but this one. 4 weeks and still no delivery compensation is 3 pound off a 30 pound item and unable to track product NEVER NEVER EVER use this website
Al comprar en LightlnTheBox a sido una muy buena experiencia por su cumplimiento con los productos que e comprado
Muy recomendada la tienda
Son muy cumplidos, los productos son de calidad, por lo tanto los recomiendo
Ho acquistato di tutto. In particolare abiti da cerimonia, magliette e tute. Abiti sempre di buona manifattura. Ovviamente c'è da mettere in conto il costo della dogana sopra i 45 dollari, ma ne vale davvero la pena.
Consigliatissimo!
Site gave prices in GBP but turns out comes from China item costing £17.50 had £17.50 charges. Terrible value and poor quality it looked too cheap to be true and it is
Dear Jane, will you please confirm the order number 18241873 is correct, for item Dangan Ronpa Monokuma Male Ver. Cosplay Wig?
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Will you please advice us your correct order number so we may check it for you please?