LightInTheBoxReviews 13,786

I've had problems with this company. In one order I was supposed to be refunded a certain amount but only half of it was refunded. Another order never arrived and the response from customer service was that it 'was probably at my neighbor's.' They gave me this response twice. Then they said it was probably lost at customs. I could not get them to refund the money with any guarantee. Before closing the claim to any satisfaction, they just sent a message saying,
'Thanks for shopping with us.' I am owed $112 but can't get an answer from them. I will not purchase from them again.

My purchase was:
Suptig 30M 3-Modes LED Waterproof Video Fill Light Diving Lights Set for Gopro Hero4/3+/3/2 - Black
I purchased this item for my upcoming dive trip in Belize. I used the light on my first dive and after 10min it stopped working and had gotten water in the housing.
I was disappointed in the quality but more importantly the customer service I received when I returned was even more disappointing. They told me it was past the 30 days after purchase and they would not do anything for me. With an article of this nature that isn't always used right away I would have expected them to stand by there product considering it didn't last 10 minutes.
With that Said I would highly recommend using a different company that will stand by their products

I ordered this product - http://www.lightinthebox.com/boy-s-cotton-shirt-spring-fall-long-sleeve_p*******.html.

LIGHT IN THE BOX, sent me a shirt with wrong measurements. I was not happy & Complained. Supervisor Tammy was very apologetic, very understanding and willing to help. He acted very quickly and solved this mistake to my fullest satisfaction.

In a large sales company like "Light in the Box" occasionally mistakes may happen but if that company understands & rectifys that mistake to customers satisfaction, then I would not hesitate to shop with that company.

I would like to warn people to buy in lightinthebox.
I buy two radio in promotion, but lightinthebox cancel my order without any information and any explanation. It is not fair, becouse I buy it with according to the rules.
Be cereful if you wont to buy something in this shop. Contact with staff is very difficult. I received refund after 2 weeks, but it is in all situation does not matter.
I moved to another street, so it is even bigger trouble.

AVOID THIS SHOP!!!!!

I will never order anything from Light In The Box ever again. I paid them 535.96 for my items through Western Union. They are saying that they don't have the payment. I even called Western Union and they said that they do. Western Union have even tried to contact them. They have not responded back. They are giving me the run around. I am so fed up with them. I just want my items or my money. I am beginning to think this is a fraudulent company especially after reading all of these reviews. They have no phone number listed. I have done so many ticket. It is so frustrating.

Update:
Finally received partial order on 3/24/17 via expedited shipping which is a joke. My shipping cost was refunded so am am thankful for that. The items that I received was of good quality. My wedding dress looked just like the picture and the fabric quality was excellent. It just took to long to get to me. The supervisor Fabio was excellent. He responded timely to all of my issues.

I was dubious about using light in a box even though a friend had recommended them to me. We are getting married in September and so are looking to save costs. Well I was not disappointed! I placed me Order on 3rd February expedited delivery - I also paid the insurance tax and customs insurance so my total order was £83.00 for a veil, tiara and 5 x tie, cufflink, handkerchief and tie pin sets - For this money I wasn't expecting much but figured it wasn't too much too lose if they turned out to be terrible quality... I could not be happier! My delivery arrived this morning and the quality is amazing! - I did have an issue with customs tax - DHL sent me an invoice for £26.00 for this - I opened a ticket with Light in the box and they immediately came back asking for a copy ( picture) of the invoice - I sent this and within 24 hours I had a message to say they were refunding me the full £26.00 as I had taken the insurance. So all in all I am over the moon and will be returning to light in the box to order extra items!

I ordered a pant as a test to dip my toe in the water first before buying more.
Had delivery issue like they tried to deliver but was unsuccessful etc. (Kind of comments I have read from some buyers)
That's when Supervisor Fabio kicked in and he has been very professional, responsive and helpful. It proves that they do care about their customwrs and want to do their best.
So, yes within a day or two of my interaction with Fabio, I got my product although I had to visit a La Poste (I don't mind)
I gave 4 stars only for Fabio because he proved that they care about their business and they mean business.
I may shop more but hopefully without Fabio's help. Hehe

Note: I didn't like the pant that much but my girlfriend loved it. Lol

**Amended review. After posting on this site, Fabio from Light in the Box contacted me. While the ship date is still 3/2, they offered either a full refund +5% more, or refunding the shipping and 15%. The refund came quickly. If the product comes in time for my event, I will be more satisfied.

I ordered dresses on January 18th. When checking the status, was told they'd be shipped by 2/16. Double checking a couple days ago, they now said 3/2.
When I questioned their delay, the reply was "Read the previous response carefully"
They are not working to resolve my issue and stand by their original response!
Do NOT buy from this site, especially if you need to product by a certain date!

THEY SENT ME A FLIP FLOP SLIPPERS INSTEAD OF MY LIGHT BLUE PUMPS HAD TO PAY $45.00 TO SEND IT BACK TO HONG KONG BEWARE DO NOT BUY FROM THIS COMPANY

I ordered an ice skating dress for my daughter for her first competition. I got confirmation after paying for the dress. A few days later I got a "ticket" claim from light in the box that there was an issue and the dress was out of stock. Shortly there after I got another email from them saying it was resolved. I assumed this meant they were sending the dress. Today I went onto their site only to see that it was resolved by cancelling my order and giving me a credit on their site. I can not for the life of me find a person to call or email directly. I do not want a credit! I want the dress or my money refunded in full. This is terrible customer service and I am so sorry I shopped with them.

I ordered a dress on January 20th that had a processing/tailoring time of 10-14 days. The dress has still not shipped. It took 4 email exchanges to finally get to a supervisor, who offered to ship my dress on February 23rd, the date it was already scheduled to ship on. She also offered me a $10 credit towards my next order. Absolutely unacceptable! They falsely advertised how long the dress would take, offered to ship it 2 days after I need it while making no effort to speed things up, and give me $10 towards a future order when I do NOT intend to order from their site ever again?! In what world that is an acceptable solution?

I will admit I was duped by the glowing reviews on their site and thought I couldn't go wrong, but that has not been the case. DO NOT TRUST their reviews and DO NOT TRUST the amount of time they tell you your order will take. My mother also ordered a "ready to wear" dress that was supposed to ship in 2 days or so. After 3 weeks it still hadn't shipped and she was given 3 different estimated ship dates by Customer Service. They tried to tell her she could only have a 50% refund and would still have to pay shipping charges - ON A DRESS THAT NEVER SHIPPED! It took some fighting but she did get a full refund. I am fighting for the same thing but nothing has been resolved yet. Spare yourself the headaches and avoid this site like the plague.

At first I was a little sceptic ordering online. As I was looking for a well priced coat for my daughters birthday and as budget is tight in these months, I ordered a nice looking winterjacket from the website. I had a confirmation with a tracking number within a day, so i could follow the progress. 10 Days later the jacket arrived. The jacket is great! My daughter is very happy and next to that according to her, her friends are really jealous. This wont be my last purchase with lightinthebox. Well worth the wait. Cheers

The product I ordered was faulty. It took ages to get through to them to take my complaint seriously (the ticket arrangement is very impersonal) - it is almost impossible to speak direct, but eventually after many weeks of frustration I did finally receive an email from a human person and they refunded the full amount. It was hard work, but I did agree I would upgrade my rating for them from a 1 star. Thank you to the helpful lady who took the time to email me and took my complaint seriously.