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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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BRAUGHT 11 TABLETS FOR MY CHILDREN AND NEICES AND NEPHEWS ALL OF THEM ARE FUKT DONT TURN ON BATTERY DIES WITH IN 5 MINUTS THE STRESS OF MY 8 CHILDREN ASKING WHY SANTA BRAUGHT STUFF THAT DOESNT WORK FUK ME WHAT HAPPEND TO QUALITY AND CUSTOMER SERVICE NO RETURNS AFTER 30 DAYS ISENT IT FUNNY THAT JUST AFTER 30 DAYS THEY ALL START $#*!ING UP YOUR A BUNCH OF THEIVING PIGS!
They sent me a WRONG item, and on top of it it was BROKEN too! I sent it back to them 2 months ago, and since then I am fighting for refund. There are no any explanations, or debates on this issue, there is NO reason to delay with the refund, as it is entirely their fault!
2 months later they eventually refunded HALF of what I've paid. Since then I am trying to contact them via their ill "ticket system", but no response for the last 10 days!
They are scammers, who must be shut down.
Hey, you got your wrong broken product back! Return my money immediately!
Ordered a shower curtin, product received did not match the picture on the website, colours and pattern were misrepresented. I received a timely response from the supervisor of Light in a Box, and the case has been taken care off.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14921829 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered my items (dresses for a trip) on the 24th of February. Still have not gotten my items. So I made contact today and asked for a update. I was told that my order cannot be completed and shipped due to high demand. However, the items should arrive to the warehouse in 4-7 working days. My issue with this is I would think someone could of at least notified me when I purchased these items. Or at the very least have out of stock on the item when I was shopping. Now I am in need of these items before the 17th of March for my trip. Don't really want to cancel my order but if they do not arrive for the purpose of the purchase then I don't need them. And will not be making any other purchases through this website again. Which is sad because I was referred to this site by a friend.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14912343
Sincerely,
LightInTheBox Customer Service
I ordered a wig on Dec. 22,2016 and did not receive it. With the help of sitejabber the issue has been solved and I received my refund. Thanks sitejabber!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14912282
Sincerely,
LightInTheBox Customer Service
Rediculous. I'm all for trying out new websites but this is the worse with the most horrible customer service ever. I bought a $70 flower girl dress for my daughter... It was suppose to be ivory. I had gotten the correct dress but the wrong color... I have fought with them for the past week telling them I only want to exchange it for what I ordered. They claim it is what I ordered... They told me that they will charge a restocking fee of 30% of my order. And then I would have to repurchase the dress. I refuse to use this website again... so much for the customer is always right. All I wanted was to exchange the WHITE dress for the IVORY I bought. Ive even tried explaining the dress should not look identical to a sheet of paper
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14902097
Sincerely,
LightInTheBox Customer Service
Supporto per Apple Watch e iPhone, ottimo prodotto molto curato e ben fatto, consigliatissimo, ottima transazione con il venditore.
Just received an email without the clothing items listed, just the jewelry.
Wondering if I will receive what I ordered. The reviews are terrible. If they screw me over I will post on Facebook and another site that has 8,000 homes. I will also post on these web sites to alert others.
Dear Diana,
Supervisor Fabio speaking. I am sorry for such inconvenience. I can see you've just placed your order a few hours ago and you've already rated us, while your order's just started to get processed. In this case, I will be glad to help you at this ticket: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14882927
Thank you
Tutto perfetto come sempre. Società molto vicina al compratore. Mai avuto veri problemi con loro. I tempi di arrivo sono quelli soliti
I received what I needed and the product appears to be a good quality and definitely a good value. This site is Chinese which is unclear from the site. I bought a bike part that I could not find anywhere else. It arrived 15 days after the promise date.
I ordered my husband a type of fit bit watch on January 31st to hopefully be received by Feb 21st. The order didn't even process and ship until Feb 7th. Then it said 10-18 business days to ship and I looked up the tracking number and it was coming from Hong Kong China. If I would've known that too begin with I would've said absolutely not. So then Feb 21st passed by with nothing. Then here it is the end of Feb and still nothing. So I contacted Light in the Box through a ticket, and they made an excuse saying the courier was extremely busy and please wait a couple more days and contact us if you don't receive it by March 17th! You mean 45 days after I ordered? No way! My order shipped on Feb 7th so please tell me how a courier is too busy to take my item to an air port in the same city. This place is a joke. Not only that, but I looked up the courier itself and almost 1\2 of the people who used the courier said they never received their package. I think they are covering up something. I told them I didn't want this package, and I want a full refund. What a joke.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14870591
Please note because the shipping method you chose for this order was Postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order.We guess you might haven't noticed this so you're inquiring about your order.
Sincerely,
LightInTheBox Customer Service
The shipping time shown at checkout is significantly shorter than the time shown in shipping details once the order is confirmed - up to three times longer: 9 days against 30.
Wrote sitejabber review.
Received a full refund.
Item arrived after 35 WORKING days - more than a month after ordering.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860865
Please note because the shipping method you chose for this order was postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2017-02-05 with the reference number SYLLT42119482. So you shall receive the order before [2017-03-05], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
LightInTheBox Customer Service
I was very frustrated with the ordering process at first. I feel I am getting the help i need now with the help of Tammy. Let's see how the rest of this process goes. My order is processing now.
Dear Customer,
We sincerely apologize for the inconvenience. Please be noted we'll start to process order once order confirmed.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860831
Sincerely,
LightInTheBox Customer Service
I have received confirmation from customer service that my refund will be undertaken within 24 hours. So happy for that finally.
If not I will be back.
I stupidly ordered a watch and this got lost and yes they did refund me for the first one, then i really stupidly ordered a replacement which they sent me something totally different. Then they tried to tell me that they have already refunded me Guess what no you havnt and your customer service is absolutely pathetic.
So dont do it. Yes they may be good once but subsequent orders look out.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860621
Sincerely,
LightInTheBox Customer Service
Do not trust, i ordered 2 dresses for a wedding size 2.
Did not fit vould not retun the dresse.
I have to keep something that does not fit me.
I ordered because i saw 30 day return policy.
NOT TRUE
Dear Customer,
We sincerely apologize for the inconvenience. The item your ordered is Made to Order item which we have strict policy for it if no quality issue: http://www.lightinthebox.com/index.php?main_page=return_policy#GeneralPolicies
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860522
Sincerely,
LightInTheBox Customer Service
This website not only delivers as promised but their prices are amazing and their products are wonderful!
They are situated in China (I'm in Canada) and they charge me in Canadian funds (no shipping charges) and they deliver to my door within two weeks!
I do not have enough good things to say about this site!
I've had an issue with two order, i was very upset about it but thankfully the customer service, miss Tammy in my case, was very helpful and understood my issue, they provided me what i requested, they followed my case thoroughly and efficiently
Dear Customer,
Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
In regards of this issue, our supervisor already contacted you in ticket. So please kindly check the ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14841436
Sincerely,
LightInTheBox Customer Service
I have been waiting for 7 weeks now for my order to arrive. Yes it was a large order, half the items I needed for an event that has now been and gone. This is not ok. When will my items arrive?
Dear Customer, will you please send us a private message with your order number please?
I ordered a ski helmet for an upcoming ski trip. To make sure that I received it in time, I paid extra to have it delivered within 5-12 days. It is now 4 weeks since I ordered, and did not received the item. All they said when I complained was that I should be patient. And they refused to reimburse me, claiming that they will do it only when I send the item back (how can I do it when I never received it). Never had such problems with aliexpress ot dx.com. Stay away from these crooks.
Dear Yigal M,,
I am sorry for such an inconvenience. Supervisor Fabio raised a ticket to help you: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14826071
Thank you
I made the mistake of ordering something from here with a prepaid gift card. The item never arrived. I had to FIGHT with them to give me credit on the site since I no longer had access to the gift card. Finally got the credit, bought something else, arrived and was 2 sizes too small, had to pay out of my own pocket to return it. Bought something else, it arrived, but is nothing like the pics or description and I wasn't going to waste more money to return them. Used to last couple of dollars to buy some fancy hair pins, and they never arrived.
These vendors basically steal your money. Butthe worst part is that LITB does NOTHING about it, does not protect us as customers. I will NEVER EVER BUY FROM THIS SITE AGAIN! Worst mistake I ever made.
Dear Aaysln N.,
This is supervisor Fabio. I am sorry for this misunderstanding. Please note we already refunded you to store credit as you wished.
You can check your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14826020
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14938674
Sincerely,
LightInTheBox Customer Service