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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I just received my very first order with Lightinthebox. It was an expensive smartphone and I had doubts about placing the order or not, however after checking only positive reviews I decided I should I give it a try and I didn't felt sorry for that for a minute! The delivery time was fast, and customer service is nice and friendly, always professional and knowledgebale. Guys you know how to please a customer! If there would be 10 starts I would rate 10 without any doubts! I recommend you to all my friends!
Correspondence from Canada... but ships SLOW from CHINA... crap from China NEVER FITS... normally a 2x, ordered a 4x... doesn't fit! No email, no phone number!
Same as other customers. They take the money out of your account first thingn then they tell you your order can't be processed due to stock shortage... and give ypou a credit note rather than a refund.
Questions: do you know 1) a decent email, 2) a physical address to contact these robbers?
Given the messages below, Class action has to be considered seriously.
Invaid order number
I am still waiting for two pairs of trainers to arrive, said they would arrive the 14th March? Is this site a scam?
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14978332 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This website is a Scam. I have yet to recieve my order. These were ordered for my Granddaughters Birthday. I am sick of waiting. I have never had a company take money out of my account until they ship. They took the money out of my account first day of purchase order.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14959693 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
*** After a dispute PInni the supervisor is refunding this purchase.****
I ordered my lingerie on 2/1/17 for Valentine's Day holiday. It did not arrive until march 3rd. It was SO small. I had read the sizing and normally wear a ladies XL and adjusted to a 4XL per their provided sizing chart. When the pieces came they were so small the piece fit my thigh. They refused to return and when I called BS they said they would make a exception and would refund me $8 of my $20 purchase. I shopped the pieces back and never got a credit when I emailed them they said I have a LIGHT IN THE BOX CREDIT. DO NOT BUY FROM HERE YOU WILL BE SO SORRY.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14978223 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered my products over 2 weeks now and finally the shipment came out of China into Miami and still has a delivery date of 5 days away. Which is 2 days past my vacation so guess what. My package is worthless! Lies on website says 5-8 days, too bad I didn't realize it was China $#*!
Invaldi order #
My shoes have finally arrived after 1 month! They are going straight in the bin. Nothing like the picture, cheap plastic rubbish. The company is a total scam. I'm now worried about my card details.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14978142 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I've order a beltbag 2 month ago, and still waiting. Been trying to Contact you but impossible. This is the first time I've been fooled: but I learn the lesson.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14978098 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
They estimated I would get this package in 11-17 days. It has now been over 40 days and I have not gotten this package. When I have written them, they give me back a canned response. This company is a rip off. Do not order from them
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14958635
Sincerely,
LightInTheBox Customer Service
IS THERE SOME LEGAL RIGHTS OF THE CONSUMERS TO DEAL WITH THESE THIEVES? THEY ARE TOTALLY SCAMMERS WHO MUST BE SHUT UP LONG TIME AGO!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14958562
Sincerely,
LightInTheBox Customer Service
Save yourself from being robbed like I was! In January 2017 I ordered a pair of light up shoes for my son and here it is the month of March and I still have not received my shoes and have no money back am so disgusted. This company is nothing but a scam and is run by thieves!
Dear Customer,
We sincerely apologize for the inconvenience. Your package was not delivered to you successfully due to customs issue. And we arranged a refund for you already which you can withdraw to your original card. Please log in your account via computer.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14950268
Sincerely,
LightInTheBox Customer Service
Very sneaky company. They charge you up front for the shipping fees and then they won't deliver the package unless you pay more duty and taxes to make it across the Canadian border. When i emailed them, then they send me a reimbursement. But it meant i had to take time off and wait for the delivery company to drop off the package because i had to sign and pay for it. When I tried to cancel it, they extorted me by saying i was better to accept the reimbursement and this effort because otherwise they'd hit me with another shipping charge to send it back. Very disappointed! Will never order from them again.
Dear Christina Stavrou,
We're sorry that there is a huge misunderstanding between us. Please note usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
You Did Pay the tax fee on this order, so of course we will fully refund the tax fee to you. Usually customers will contact us by submit a custom issues ticket with the tax receipt and we'll issue the refund at that time.
In regards of this issue, our supervisor already contacted you in ticket. So please kindly check the ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14950235
Sincerely,
LightInTheBox Customer Service
I ordered some personalized items for my wedding on 2/14 and still have not received my package. Last I looked the package made it thru customs in CA (I live in CA) then went to Illinois? Makes no sense. I emailed customer service and they won't help me for 3 more days, so I'm still waiting. Very frustrating
Dear Stephanie R,,
We are sorry for such a problem. A supervisor will be happy to help you at this ticket: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14948703
Thank you
My boyfriend ordered a headset for me a month and a half ago, tracking said it was received a month ago and still no headset. Do not order from this site unless you like to gamble with your money. I have ordered from places all over the world INCLUDING CHINA, as well as sent packages and it never took longer than 2 weeks. Busy is no excuse. Now the fight begins for a refund. This is apparently how they make their money and it's likely any positive reviews are faked. Worst company ever. Will stick to Amazon from now on and you should do the same.
We apologize but we are unable to locate your order. Please kindly provide your order number so that we can assist you.
Thank you
I ordered lights. They never arrived. They said that they have been busy. I haven't received any response from my most recent two emails.
Dear C. A.,
We're sorry for any discomfort. A supervisor will assist you at the ticket https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14948652
Thank you
Demorou um pouco para chegar mas eles sempre mantiveram o contacto comigo através do Apoio ao Cliente. A culpa da demóra foi dos Correios. O produto tem uma qualidade supreendente. Comprem porque vale a pena!
And if you don't cancel (in a time frame BEFORE you're aware there's a problem) you lose up to 75% of what you paid. I will never purchase from them again, they use delaying tactics when you contact them, and they give false tracking info where you cannot track your items. EVERYTHING comes up with A "Customs" problem, even before shipped. Seriously? Yes, annoyingly so. They are soaking up sales money, not delivering timely and making it cost more to return anything - than it's worth. This is a scam site as far as I'm concerned, and there is no getting your money back - even if they give a refund, they keep too much for problems of their own making. These guys are truly LAUGHING all the way to the bank. Don't be convinced. They pump up their own internet reviews and fight to have bad ones taken down.
Dear Customer, please provide a correct order number. Thank you
I recently ordered a dress for my granddaughter and although I new it would take some time to receive the order, I ordered it anyway. The package arrived 3 weeks after ordering with the wrong dress, wrong color, and wrong size. Trying to contact them to see what needs to be done has been impossible. I am marking it up to lesson learned. If it looks like a great deal, you will probably never get what you order.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14938707
Sincerely,
LightInTheBox Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
2017-03-13 17:08 LUTZ, FL 33549, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 5:08 pm on March 13,2017 in LUTZ, FL 33549.