LightInTheBoxReviews 13,787

Don't order from this company! They took payment of my order but never issued a email stating when I would receive the order or any other information. I checked on my account on their website, but there was no record on my account even though they had taken payment. Luckily I paid via Pay pal, so I logged on there and contacted Lightinthebox that way. I received an email stating I could check the status of my order and they provided a link. When I clicked on this link it sent me to a page stating I could win a trip to Disney land if I called a number! I then commenced a claim through paypal. I would never buy from this company again.

As I am reading these reviews because I too like EVERYONE else ordered a dress with expedited shipping on March 11th. The website tracker says the estimated shipping date is the 26th. That is a Sunday and 2 weeks after the purchase even when the site stated this particular dress ships within 24 hours. They have "had" my money this whole time. I assumed by the website's reviews that it would be ok to order from but I am realizing this could have been a big mistake. My recommendation is to not order from this site if you are looking for something for an event as it could easily be ruined by the stress of the situation this website will put you in.

I purchased a set of three pictures from this company. They are mounted together and should line up, which they didn't. I sent proof of the issue and they said I had to return them to China at my own cost which is just wrong as I had done nothing wrong. In the end I had to pay for the picture that was faulty to be remounted at A$50, they even refused to pay that. This is a company that doesn't care about its customers. Don't risk buying from them, I never will again please don't get caught like me.

I ordered nail supplies on 2/17/17 and paid additional for it to be expedited within 5-8 DAYS and the ability to track your order. The order was split in 3. One can't be found. The other two shows Hong Kong since 2/21/17 it is now 3/23/17. I am constantly opening trouble tickets they close them all stating they are duplicates, but with no valuable resolution. The last response says if no package after 3/21/17 they will fully refund me. Well it has come and gone and their response is it will be here by 10/4/17. I believe this company is a scam. Please don't order from them.

They responded back saying false review. I cant add screenshots but i can copy n paste.
Date 2017-03-03 12:17:54
Subject Package Not Received

Additional Information

I paid to have my order expedited. It has been well over 5-8 days. Please refund me back my shipping cost. I still have not received my orders.
From Customer Service
Date 2017-03-23 07:26:00
Subject Package Not Received

Additional Information

Dear Customer, We apologize for your waiting time and truly understand your feelings. Courier company confirms the packageы will be delivered to you any day by 10.04.2017. We have requested courier company to prioritize your shipment and would really appreciate your patience for it. Thank you for your understanding and cooperation. Please feel free to contact us if you would have any further questions. Sincerely, Tatevik LightInTheBox Customer Service

This has been going on since 02-17-2017. I want my money back! A full refund including that fraudulent expedited shipping charge.

Ordered a pack of 5 led bulbs worth £18.50, took longer than informed to arrive, had to chase them up beofre they despatched. When arrived 2 of the bulbs were faulty. LITB want me to pay return postage of £8.50 tracked to send goods back to Poland before they refund. I have offered to return goods if they pay for postage prior to sending. Customer services never answer a question directly just keep giving the same old waffle no matter what you ask.

Cheap goods guess you get what you pay for

I ordered shoes for my grandaughter and here is the info I understood and what I was led to believe from " their information" as you can see:
March 10,2017 4 - 8 business days Postal Expedited
It is now March 23rd and there is no tracking information. DO NOT ORDER FROM THEM! I am going to report them to every site I can think of that will give consumers information on companies that lie to the consumers who wait for their products. I wish I had looked them up before ordering because it looks like this is a problem for them!

Had 1st issue resolved.
Then returned 2 pairs of shoes at different times to receive an email / ticket to say both pairs had been received by light in the box.
This was about a month ago and I'm still waiting for my refund for both pairs the sum of £59.12
I have sent message after message and have even asked for tammy to deal with this matter as she helped me last time but nothing now they are not even replying to my messages/tickets.

Don't even look at there website or waste your money.

My son and I ordered a pair of play night vision goggles on March 15th. We were given an order # after completing the transaction using my pay pal account. I checked my pay pal and light in the box too $10.56 out of my account. I went on their site to check my order and it is saying I have no orders. Since I have no orders I can not contact anyone regarding my purchase. So you took $10 from a 10 year old boy. He worked very hard for his money (shoveling snow) and no his siblings are getting their online orders and he has nothing to show. Great job! You should be ASHAMED!

UPDATE: Light in the box refunded my son half the cost of the order ($5.00) and shipped him the item. Once the problem was recognized the goggles came pretty fast and the refund was immediate. The quality of the goggles was what I expected for the cost. The light is low on them but my son likes to play with them and he is VERY happy that he got something for the money he earned. Thank you for rectifying the situation Light in the box!

EDIT #2: One of the clothing articles won't stop bleeding color. Even after handwashing it meticulously for about 20 times during the course of ownership. Don't waste money on items of this horrible store.

1) After you order from the store, you'll start receiving up to 5 newsletters from them a day and no way to unsubscribe. Not even after contacting customer support, which is horrible btw. Can't even contact the support if you haven't ordered.

2) EDIT: This was about long delivery time but this was due to selecting the cheapest delivery method. They actually did deliver in just under a month from placing an order.

3) Products shipped are of subpar quality. Out of the box the clothes seams started unraveling, which we had to fix ourselves to prevent the clothes from breaking.

4) The site kinda deceives you into seeming that it is a company that operates in your country, while in reality they operate and ship from China. So you'll have to deal with customs and the delays that come with importing products from afar.

5) The fact that you have to come to Sitejabber to complain before receiving any semblance of customer service should tell you just what kind of company you will be dealing with.

Will not order from the store ever again. Neither should you.

This site should not be allowed to sell. I ordered and payed for two dresses and also for the delivery. They said the items will arrive in 5-8 days. They took the money and after 7 days they said one of the items is out of stock. They put it's value on the credit. It took me some time to figure out how to transfer this credit back to my account. I payed on 26.02.2017. Now it's 21.03.2017 and nothing. The second item never arrived. Please take care and don't buy from them. Utterly rubbish!

I ORDERED A CLOCK ON MARCH 7 2017 WHEN I TRACKED IT, IT SAYS IT WAS SHIPPED AND RECEIVED. I HAVE NOT RECEIVED ANYTHING AT MY HOME I PUT A TICKET IN AND THEY ANSWERED ME WITH "ORDER RESOLVED" NOTHING HAS BEEN RESOLVED I HAVE NOT RECEIVED THE CLOCK AS OF YET. I AM GOING TO FORWARD MY INFORMATION TO THE BB AND HAVE THIS COMPANY LOOKED INTO AND POSSIBLE SHUT DOWN. BY THE LOOK OF OTHER CONSUMERS THEY HAVE BEEN SCAMMED AND NOT RECEIVED THEIR ITEMS EITHER OR RECEIVED SOMETHING COMPLETLY DIFFERENT FROM WHAT WAS ORDERED. I SHOULD HAVE CHECKED THE COMPANY OUT FIRST. HOWEVER NOW I WILL HAVE THE BETTER BUSINESS B AND HOPEFULLY THE FBI INVESTIGATE THIS SCAM OF A COMPANY. I WILL POST THIS ON FB SO OTHERS WON'T BE SCAMMED AS WELL!

I wish I had read these reviews before I placed my order. I ordered my daughter's flower girl dress in January and paid for the 4-8 day expedited shipping. It is March 16 and I still have not received my order. It is impossible to contact anyone at the company other than a ticket message through their site. I have been told 3 different dates of when I can expect to receive my item, only to be told today that it could take up to 20-28 days! I PAID FOR EXPEDITED SHIPPING OF 4-8 DAYS! I have never been so disappointed in a company's service before now. I will be telling everyone I know that this company is a scam!

The package finally arrived in Miami (I live in central FL), and today the shipping update says it's in West Virgina!

I bought 8 items what is take nearly one months, I keep receiving emails asking me for payment proving, otherwise I will not receive my delivery and they will send back to China my products I already send 3 times bank statements, my order receipt and I'd.
The argument is always the same the supplies want to know what i payd, what he'll I already paid is not my duty to deal with his supplies.
Such unprofessional disturb and annoying company.
The director don't even say sorry for disturb, it's looks like she is doing me a final call. Ridiculous I will never buy with this project of wish again.

If I had read the reviews before I wouldn't ever bought something on light in the box, this company looks more as a Scam