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LightInTheBoxReviews 13,761

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Satisfaction globale.
September 2, 2025

J'ai toujours été satisfait des produits que j'ai commandés, petit bémol pourriez vous améliorer le délai se livraison, ce serai parfait.

Date of experience: August 17, 2025
Germany
1 review
0 helpful votes
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Tolle Uhr
September 2, 2025

Ich habe mich in diese Uhr verliebt. Ganz besonders in das rote Armband. Sieht richtig gut aus. Dazu kommt noch der sagenhafte Preis. Ich bin sehr zufrieden mit dem Produkt.

Date of experience: September 2, 2025
Maryland
2 reviews
1 helpful vote
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The items received did not match the photos (were too short -- unless the models are under 4 feet tall), and the fabric was cheap polyester and not the promised cotton. I asked for a return which is supposed to be responded to in 1 to 2 business days. Over 2 weeks later they said I could return the shirts to China at my expense and that they would give me 50% of the price in store credit? Store credit is no good to me because I doubt anything from their store is any good. I want my money refunded, not store credit. UPDATE: I complained again and now they are offering to refund 60% of the purchase price back to the credit card, and I don't have to return the shirts to China.

Date of experience: July 30, 2025
LightInTheBox F. LightInTheBox Rep
6 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103682864 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Pennsylvania
1 review
0 helpful votes
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BUYER BEWARE... Shady LightInTheBox Website
August 27, 2025

Would give this company a zero if possible. Dress styles & descriptions are stylish and on trend so I took a chance, thinking this company was a more stylish alternative to JJ'sHouse and Azazie. Ordered a standard size dress on July 26th for an out of town wedding on August 22. After payment processed, find out the dress must be customized, even though selected a std size. Email responses from LITB arrive only once within 24 hours so the order is delayed over 4+ days. No actual customer svc or phone support to correct their measurements. Gave up due to the slow back & forth wait for email reply. Requested to cancel & refund as their delays means dress now unlikely to arrive in time for event. Told nope, no can do. Requested an expedited shipping option, willing to pay for it except no such option exists, only US Post Office regular shipping. So, dress that doesn't fit arrives on August 21st, too late to be pressed or tailored for event. Useless. Week long customer service email with an unhelpful company agent to no avail. Won't refund dress & won't send shipping label to return unopened jewelry. Lesson learned... saw the same dress available through Amazon with legitimate return policy. Protect yourself from this scam company.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2025
LightInTheBox F. LightInTheBox Rep
6 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103708810 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Très bien
August 27, 2025

A tous moment, je pouvais suivre l'évolution à tous niveaux. Tracking parfait. Livraison sans reproche, comme prévu pour la date de livraison

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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Great product
August 26, 2025

The t-shirts are exactly as described and really fine quality, the print is fine as well. For me, ordering from Germany delivery time was longer than I am used from other textile providers - but overall I would buy again!

Date of experience: August 26, 2025
Zimbabwe
1 review
0 helpful votes
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Very satisfied with timely dispatch of products, detailed tracking system and on time delivery of orders. Keep it up Lightinthebox

Date of experience: August 26, 2025
Florida
9 reviews
16 helpful votes
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BEWARE! This site is ONLY a SCAM. Products are VERY VERY late, and there is NO customer service if you have a problem.

Date of experience: June 10, 2025
LightInTheBox F. LightInTheBox Rep
6 months ago

Sehr geehrte Kundin, sehr geehrter Kunde,

Hier spricht Megha, Kundenservice-Leiterin bei Lightinthebox.

Wir entschuldigen uns aufrichtig für den Vorfall. Wir schätzen Sie als unseren geschätzten Kunden und wünschen Ihnen ein angenehmes Einkaufserlebnis.

Um Ihr Problem zu lösen, geben Sie bitte Ihre E-Mail-Adresse und Bestellnummer an, damit wir schnellstmöglich eine Lösung finden können.

Mit freundlichen Grüßen
Megha
Kundenservice

Finland
1 review
0 helpful votes
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Women's Maxi Dress Paisley
August 20, 2025

The dress is as shown in the picture. The fabric seems to be good and the size quite in accordance with the size guide and thus a perfect fit. I am satisfied with the quality and the price of the dress and have already placed an order for another one!

Date of experience: August 20, 2025
Italy
1 review
0 helpful votes
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Scelta eccellente!
August 20, 2025

Materiale arrivato ragionevolmente nei tempi previsti. Informazione giornaliera delle fasi di spedizione. La qualità del prodotto ha superato le aspettative. ECCELLENTE il rapporto qualità prezzo!

Date of experience: August 20, 2025
Brazil
1 review
0 helpful votes
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Good Products
August 19, 2025

I've been delighted with all the night dresses that I've got.
The cost of the dresses x benefits were excellent

Date of experience: August 19, 2025
Germany
1 review
0 helpful votes
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Ich habe 2 Leinenhosen bestellt und die Lieferung auch zeitnah erhalten. Alle stimmte, die Farben, die Maße, die Länge nur waren z. B. die Nähte der Taschen innen nicht komplett und wurden vor Ort nachgenäht. Es war nicht sichtbar daher kein Problem für mich aber ich pflege ehrliche Antworten zu geben.

Date of experience: August 19, 2025
Mexico
1 review
0 helpful votes
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Nice products, great prices
August 19, 2025

Products are good quality, buying through the app was easy, lots of choices. I would definitely buy again.

Date of experience: July 28, 2025
NL
1 review
0 helpful votes
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No user guide
August 15, 2025

When i buy lamps or machines, most times there is no user guide. That makes it difficult to use them.

Date of experience: August 15, 2025
NL
1 review
0 helpful votes
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Nice
August 15, 2025

It feels good and the print is fantastic
Low price! And it is wearable andi the site is very clearing in information

Date of experience: August 15, 2025
France
1 review
0 helpful votes
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Renvoi commande
August 13, 2025

Photos prises très attirantes mais à la réception de la commande, la qualité des tissus est décevante.
A l'essai déçue du rendu.

Date of experience: August 13, 2025
LightInTheBox F. LightInTheBox Rep
7 months ago

Cher client,

Je suis Megha, responsable du service client de Lightinthebox.

Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les plus brefs délais.

J'ai créé le ticket n° 103687964 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.

Au plaisir de vous aider!

Cordialement,
Megha
Service client Lightinthebox

Switzerland
1 review
0 helpful votes
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Lights
August 12, 2025

Super easy to find all i needed and quick shiped.
Product was even extendable with more of its kind but no extracharge for de needed parts you could grow it without know it.

Date of experience: August 12, 2025
Spain
1 review
0 helpful votes
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El articulo cumple exactamente con lo que se anuncia, es fácil de instalar y la experiencia de compra ha sido excelente. Recomendable

Date of experience: August 8, 2025
France
1 review
0 helpful votes
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Bin Überrasche wie gut diese Artikel sind! Und was den Preis Angeht nur gut im Angebot.
Werde weiter auf Angebote achten und mit Sicherheit wieder Einkaufen.

Date of experience: August 6, 2025
Czechia
1 review
0 helpful votes
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Šaty jsou moc krásně ale nesedí mi Chtěla jsem vrátit ale nelze.porad nabízejí jen slevu na další nákup ale na co mi budou šaty které mi nejsou přes prsa. Takze když koupit tak bez možnosti vrácení nebo výměny Ja asi nakupovala naposled

Date of experience: August 5, 2025